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Richmond Marriott

3.5 star property

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Lobby lounge
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Lobby lounge
Lobby lounge
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • Gym
  • Laundry
  • Room service

Explore the area

Map
500 E Broad St, Richmond, VA, 23219
  • The National
    ‪2 min walk‬
  • Greater Richmond Convention Center
    ‪3 min walk‬
  • Virginia Commonwealth University
    ‪10 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • 424 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Double Beds (Mobility Accessible, Tub)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Double Beds

  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed

  • 334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Double Beds

  • 424 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Room, 2 Double Beds

  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • 334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, pillowtop beds, desk, laptop workspace

Club Room, 2 Double Beds

  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Designer toiletries, hair dryer, towels, soap

Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 358 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Club Room, 2 Double Beds (Mobility Accessible, Tub)

  • 358 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, desk, laptop workspace

Club Room, 1 King Bed with Sofa bed

  • 358 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Double Beds (Mobility Accessible, Tub)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Richmond Marriott

3.5-star Richmond hotel, connected to the convention center in Downtown Richmond
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a conference center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Richmond Marriott offers 413 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 26760 square feet (2408 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, gift shops/newsstands, and tour/ticket assistance. A complimentary area shuttle within 2 miles is available for guests. Parking is available onsite for a surcharge. A total renovation of this property was completed in September 2020.

Richmond Marriott is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Corner Rapid Bar - Onsite lobby lounge.
Fall Line Kitchen & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks - This coffee shop serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 2 mi
  • Valet parking on site (USD 49 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 18 for adults and USD 10 to 18 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Corner Rapid Bar
  • Fall Line Kitchen & Bar
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (26,760 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1984
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2020
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable/satellite channels
  • First-run movies
  • Netflix
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 18 for adults, and USD 10 to 18 for children
  • Valet parking fee: USD 49.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free in-room WiFi has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Richmond
Richmond Marriott
Richmond Marriott Hotel
Richmond Marriott Hotel
Richmond Marriott Hotel Richmond
Richmond Marriott Richmond
Richmond Marriott Hotel Richmond

Richmond Marriott Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 92 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 50 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Abraham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible sleep conditions

My room was right next to the elevators and they made a raucously loud noise all night long. I slept terribly. While there were many other great features about this hotel this one negative issue overshadows all of it.
Stayed 1 night in Feb 2025

10/10 Excellent

Maryann

Loved the property. Check in great. Sad that we could not valet because parking was full.
Stayed 1 night in Feb 2025

8/10 Good

Debora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the dining option at the hotel, easy valet parking, nice room.
Stayed 1 night in Jan 2025

10/10 Excellent

Daria

Stayed 1 night in Jan 2025

4/10 Poor

Leigh

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with my recent stay at the Richmond Marriott. I arrived at the hotel excited for my stay, only to be told my room was not ready. Despite checking in at the designated time, I ended up waiting 2.5 hours for my room, and it wasn’t ready until 6:30 PM. This was incredibly frustrating, especially after a long day of travel. There was no clear communication about why the delay occurred, and no effort was made to provide adequate compensation or a sincere apology for the inconvenience. Waiting this long for a room is completely unacceptable for a hotel that markets itself as a premium establishment. I expected much better service and organization from the Richmond Marriott. Unfortunately, this experience has left me hesitant to stay here again or recommend this hotel to others.
Stayed 1 night in Jan 2025

2/10 Terrible

Carol

Disliked: Cleanliness
Property did not have heat or water
Stayed 3 nights in Jan 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient

Wonderful, as always. Anna at the M Club was a true delight!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Darnell, CHICAGO

Stayed 5 nights in Oct 2024

6/10 Okay

Rajesh

Stayed 4 nights in Dec 2024

8/10 Good

Sergio

Stayed 1 night in Dec 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kateryna

Stayed 3 nights in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun

Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Asiya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful we arrived at the hotel early and they let us check in and the check in process was fast and easy
Stayed 3 nights in Dec 2024

10/10 Excellent

Arshad

Traveled with family
Liked: Cleanliness, staff & service
Front desk staff very accommodating and courteous
Stayed 2 nights in Dec 2024

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
So have stay at this property several times and this last time was super horrible as a Marriott member. Upon checking in (after check in time) the room that was scheduled to be had was not available. No worries there so not a large problem. But then we were put on a floor that they put and entire wedding party/family on and at 4am the party of one of the family member seem to think it was ok to cause a major incident in the hallway with screaming and yelling, waking up the entire floor. The hotel did nothing after security came up twice. So needless to say everyone else was inconvenienced and the hotel seemed like it was no major deal that the rest of the floor had been awake since 4am. Will be rethinking staying there in the future as a member knowing the hotel security did very little during the incident.
Stayed 1 night in Dec 2024

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly staff and nice views of the city. Our room was very comfortable and quiet despite it being on a busy city street. Loading zone in front of hotel is cramped and could be managed better. There is a city parking garage behind the hotel that charges $8.00 a night if your out by 6:AM If not its another 8.00. Overall we enjoyed our stay and we will be back.
Stayed 1 night in Dec 2024

2/10 Terrible

Anita

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower did not work. Blood stain on carpet. Club ran out of coffe and didn't refill until the next morning. Club ran out of snacks and drinks before 6 pm and didn't refill.
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and fantastic staff.
Stayed 1 night in Dec 2024

10/10 Excellent

eric

Stayed 1 night in Nov 2024

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Went out of their way when we had issues with the parking garage. Top notch in every way.
Stayed 2 nights in Nov 2024

6/10 Okay

Jerome

Traveled with family
I like the fitness center
Stayed 1 night in Dec 2024

10/10 Excellent

Ivery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024