Moxy Richmond Downtown

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moxy Richmond Downtown

Lobby
Lobby
Exterior
Lobby
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Gym

Explore the area

Map
501 EAST FRANKLIN STREET, Richmond, VA, 23219
  • Broad Street
    ‪2 min walk‬
  • Greater Richmond Convention Center
    ‪5 min walk‬
  • The National
    ‪5 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

Room, 1 Queen Bed, View (Hearing Accessible)

  • 208 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, No View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Loft (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

Room, 2 Queen Beds, View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Room (Hearing Accessible)

  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

Room, 2 Queen Beds, View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Twin Beds, View

  • 148 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, View

  • 208 sq ft
  • Sleeps 2
  • 1 Queen Bed

Loft

  • 239 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

Room, 1 Queen Bed, No View

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, No View

  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, View

  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room

  • 148 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

About this property

Moxy Richmond Downtown

Hotel in Downtown Richmond
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and a 24-hour front desk. Housekeeping is available on request.
Moxy Richmond Downtown offers 100 accommodations with hair dryers and complimentary toiletries. 55-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Colonial hotel also offers a 24-hour fitness center, coffee/tea in a common area, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Moxy Richmond Downtown is a smoke-free property.

Bar Moxy - Onsite bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 20 per day)
  • Self parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Moxy

Things to do

  • 24-hour gym
  • Foosball table
  • Games
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 20 per day
  • Nearby parking fee: USD 20 per day (249 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply

Property is also known as

Moxy Richmond Downtown Hotel
Moxy Richmond Downtown Richmond
Moxy Richmond Downtown Hotel Richmond
Moxy Richmond Downtown a Marriott Hotel

Moxy Richmond Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 290 reviews" "
Rating 8 - Good. 47 out of 290 reviews" "
Rating 6 - Okay. 21 out of 290 reviews" "
Rating 4 - Poor. 15 out of 290 reviews" "
Rating 2 - Terrible. 16 out of 290 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Waylon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was wonderful. Staff was accommodating and personable. The residents of the city however were terribly loud, very late into the early morning. I mean window shaking loud music and raucous crowds on the street corner well past 0330. Also their music choice sucked.
Stayed 2 nights in Oct 2024

6/10 Okay

Meghan

Business traveler
Liked: Cleanliness
The hotel was comfortable but very dark in the hallways. The check in was simple. The staff had no fans or sour cream for the food I ordered.
Stayed 3 nights in Oct 2024

8/10 Good

Thomas B

Stayed 1 night in Oct 2024

2/10 Terrible

Laura

Traveled with partner
Liked: Cleanliness
Booked this hotel months in advance and paid upfront. Waited over 30mins in line trying to check in. They only had one computer to check guests in. When trying to check into the hotel, I get told that they are overbooked and don't have a room for me. This was the case for other people waiting in line as well. The hotel also looks nicer online than in person. Don't recommend.
Stayed 2 nights in Oct 2024

4/10 Poor

Zachary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not worth the cost.
Staff was friendly and helpful. Outside their control, the hotel was sub par at best. Food? Cucumber water was nice but the “food” selection seem like it was food 10 year olds. Also some prices were ok. Some were ridiculous. 7$ for juice??? Parking-Vague instructions and 15-20$/day. Room- Clean…but. Bed might as well been concrete. Blankets were Walmart special. The smoke detector light went off every 5 seconds and was really annoying when trying to sleep. Some room lights didn’t work. TV didn’t work due to losing signal every 30 seconds. Went for walk after check in. Came back to a guy running a camera drone looking into the rooms. Needless to say our nice top floor view was ruined and we kept the curtains closed all weekend. Pillows were garbage and each floor shares a “stash” of extras. Which are not maintained. Checked 3 times each day on more than just our own floor. Never any pillows. Room was indeed clean though. No bugs, bathrooms were nice. Though hard to not wake up partner with a barn door and loud echo into the room. The saving grace of the stay was the two local pubs.(Penny and Capital) their food and service were amazing. I get the idea of the hotel and the target audience. But first and foremost, you are a hotel…I shouldn’t have to go out of my way for the simplest of things. Especially not for 200$ a night(after taxes). Again employees were very nice and helpful even with recommendations to local activities, food etc. Will not be back next year.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kenesha

Stayed 1 night in Sep 2024

8/10 Good

Vikki, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Moxy Loved the bar and the lobby had a lot of fun things to look at and do. Wish the rooms had coffee makers tho, but bed was very comfy. The location was ideal for us to go to the National for a concert and close to many restaurants for dinner before. Will probably stay there again!
Stayed 1 night in Sep 2024

4/10 Poor

Andrea

The first thing I noticed that the lines should are washed with either Gain or Tide detergent or another inexpensive option that I am unfortunately allergic too. I spend most night awake trouble breathing, and at 2 AM I began vomiting. The shower door did not stay closed wich made it difficult since the floor is so slippery that holding on to the handle while soaping as well as holding the door shut required an acrobatic act that I will never hope to repeat. Too many toxic chemicals floating throughout the hotel. Stepping into a gloomy hallway from the elevator is depressing.
Stayed 1 night in Sep 2024

2/10 Terrible

Caitlin McCormick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We arrived at 3pm for check-in and our room was not ready. We waited at the check-in desk for an employee to tell us this information for nearly 10 minutes. No apology, just told us to wait until rooms were ready. We returned after our scheduled plans, only to be given a bunk-bed room without any heads up. I booked a queen room for 2 nights 2 months ahead of our stay. Unacceptable and unprofessional hotel. We will not be back and would not recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and all Moxy’s
Stayed 1 night in Jul 2024

10/10 Excellent

Ellena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun during our stay. The staff were amazing and made the stay so much fun! 100000 percent recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Montakia

Stayed 1 night in Aug 2024

4/10 Poor

Dana

Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

tyler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Stay was amazing!! Really good vibes and down to earth! Everyone that worked there was super friendly and kind!! Room was clean! 10/10 would recommend stay here!! Ask the bartender for the “blue balls” you won’t regret it!
Stayed 2 nights in Aug 2024

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to stay. Staff was excellent. Would have liked more lighting in the hallways on the way to my room but not a big deal. Highly recommend
Stayed 1 night in Aug 2024

6/10 Okay

Lois

Liked: Cleanliness, property conditions & facilities
Creepy hallways (not chic)
So busy pushing the party atmosphere that it’s difficult to find the front desk. I got some backchat when I asked to change rooms because next to two doors that slammed loudly. Hallways dark enough to be spooky.
Stayed 1 night in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Comfy rooms. Friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Jason

The atmosphere that the employees established was welcome, and made me feel like home! Very unique establishment with a bar, games and lounge area for socializing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Tamera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant and if I were to stay in Richmond again, I would definitely book here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Moxy! It was honestly so cozy and I loved the modern vibe of the hotel. It felt so much more homey than a basic hotel. I would definitely book with the Moxy!
Stayed 3 nights in Aug 2024