2/10 Terrible
Kelsey
Traveled with partner
Apr 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got over charged for room charged me for 2 night when I was only staying one been trying to get in contact with them for days to get a refund one of the other days was booked through Expedia they are trying to process a refund and can’t because they can’t get the hotel to comply. When we got there all the door were locked had to walk around the entire block twice and call to get someone to let us in when we check in he doesn’t tell me the Expedia booking is for another day he just charged me for another night when I thought I was checking in to my booking then realize it’s for a whole different day then I needed he never even said anything then we get in the room the tv doesn’t work we got moved 4 times just for them to say oh yeah all out tvs are broke so we just sat in complete silence the entire time couldn’t sleep without a tv then the next morning I go to get a charger out my card my key doesn’t work for the room I have when I get back they were trying to tell me I was staying in a diff room and that’s the room my name is under I had to go back up to the floor and back down the front desk 3 diff times and for 3 diff key cards before they gave me one for the right room not to mention one of the cards they gave me had a whole person in it that I just barged in on and was literally trying to tell me well that’s your room I said my boyfriend and my stuff isn’t there idk who’s in that room!! Now I’ve been trying to get a refund a manager hasn’t been there in days to speak to
Kelsey
Stayed 1 night in Mar 2025
