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Hyatt Place Richmond/Innsbrook

3.0 star property

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Photo gallery for Hyatt Place Richmond/Innsbrook

Free daily buffet breakfast
Terrace/patio
Exterior
42-inch flat-screen TV with cable channels, TV, DVD player
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Gym

Explore the area

Map
4100 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(46 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.4 out of 10
Very good
(21 reviews)
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

9.2 out of 10
Wonderful
(9 reviews)
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(8 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Place Richmond/Innsbrook

3-star Glen Allen hotel with restaurant
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free weekday breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available once per stay.
Hyatt Place Richmond/Innsbrook offers 124 accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, a picnic area, and express check-in. Onsite parking is available (surcharge). A total renovation of this property was completed in March 2025.

Hyatt Place Richmond/Innsbrook is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:00 AM.
Hyatt Place Richmond/Innsbrook has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from May 12 2025 to July 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 1001 reviews
Rating 8 - Good. 246 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 93 out of 1001 reviews
Rating 2 - Terrible. 83 out of 1001 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Rhecia

Stayed 1 night in Apr 2025

8/10 Good

Bertrum

Stayed 1 night in Apr 2025

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service

Fine, but disappointing.

It took 5 to 10 minutes for the shower to get hot. I almost called down to the front desk when it finally started to get warm. The bathroom was incredibly small. It was hard to turn around in there. It could use a renovation. I stayed at a Hyatt Place in Biloxi that was great. I thought this would be the same, but it just wasn't as nice. The breakfast wasn't as good either. It was not a bad hotel, by any means. I was just expecting something a little better.
Stayed 2 nights in Mar 2025

10/10 Excellent

Thaddeus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Monika

Stayed 1 night in Mar 2025

10/10 Excellent

Anthony F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Aiyesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Zenith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area and quiet
Stayed 1 night in Mar 2025

8/10 Good

Donnie

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stay as Always!
Stayed 1 night in Mar 2025

10/10 Excellent

Kerwyn

Stayed 1 night in Feb 2025

10/10 Excellent

JACKIE, Henrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Charles

Stayed 1 night in Dec 2024

10/10 Excellent

don

Stayed 1 night in Mar 2025

6/10 Okay

Kathy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Shower head needs to be replaced and mattress was not very comfortable. Could use some type of portable table to watch tv. All towels are stored in shower where they get wet with every shower.
Stayed 3 nights in Feb 2025

6/10 Okay

ROBERT

Liked: Staff & service, property conditions & facilities
When I checked in I was told that a parking fee of $7.00 per day would be charged to my charge card. This expense was unexpected and overly excessive.

10/10 Excellent

Shantell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Overall it is a very nice, well kept hotel. Great breakfast. Ample parking. Great staff. Will highly recommend
Stayed 2 nights in Feb 2025