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Hyatt Place Richmond/Chester

3.0 star property

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Photo gallery for Hyatt Place Richmond/Chester

Down comforters, desk, laptop workspace, blackout drapes
Restaurant
Seasonal outdoor pool
Down comforters, desk, laptop workspace, blackout drapes
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Laundry
  • 24/7 front desk
$129
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
13148 Kingston Ave, Chester, VA, 23836
  • Beacon Theatre
    ‪7 min drive‬
  • Dorey Park
    ‪12 min drive‬
  • Southpark Mall
    ‪16 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Classic Studio Suite, 1 King Bed with Sofa bed

Down comforters, desk, laptop workspace, blackout drapes

Classic Studio Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(25 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Combined shower/tub, designer toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Studio Suite, 1 King Bed with Sofa bed (High Floor)

Down comforters, desk, laptop workspace, blackout drapes

Classic Studio Suite, 1 King Bed with Sofa bed (High Floor)

9.4 out of 10
Exceptional
(6 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Studio Suite, Multiple Beds (High Floor)

Down comforters, desk, laptop workspace, blackout drapes

Classic Studio Suite, Multiple Beds (High Floor)

8.4 out of 10
Very good
(8 reviews)
  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Classic Studio Suite, Multiple Beds

Down comforters, desk, laptop workspace, blackout drapes

Classic Studio Suite, Multiple Beds

8.4 out of 10
Very good
(20 reviews)
  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Accessible, Bathtub

Combined shower/tub, designer toiletries, hair dryer, towels

Studio Suite, Multiple Beds, Accessible, Bathtub

7.0 out of 10
Good
(4 reviews)
  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Hyatt Place Richmond/Chester

3-star Chester hotel with restaurant
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Place Richmond/Chester offers 120 accommodations with DVD players and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Hyatt Place Richmond/Chester features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 2164 square feet (201 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, concierge services, and laundry facilities. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Hyatt Place Richmond/Chester is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Gallery - Onsite bistro. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Fenced pool
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (on request)

Business services

  • 2,164 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 22:
  • Swimming pool
The property will be renovating from November 1 2024 to October 20 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Elevator
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 23 to September 09
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Richmond/Chester
Hyatt Place Richmond/Chester Chester
Hyatt Place Richmond/Chester Hotel
Hyatt Place Richmond/Chester Hotel Chester
Chester Hyatt
Hyatt Chester
Hyatt Place Chester
Hyatt Richmond Chester Chester
Hyatt Place Richmond/Chester Hotel
Hyatt Place Richmond/Chester Chester
Hyatt Place Richmond/Chester Hotel Chester

Hyatt Place Richmond/Chester Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 1005 reviews
Rating 8 - Good. 283 out of 1005 reviews
Rating 6 - Okay. 114 out of 1005 reviews
Rating 4 - Poor. 63 out of 1005 reviews
Rating 2 - Terrible. 50 out of 1005 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty stay away

Place was dirty. I was not able to take a shower. Someone’s hair was left in it. It was a lot of hair not sure how anyone could miss if they cleaned. Do not recommend!!!
Stayed 1 night in May 2025

8/10 Good

Shannon

Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are renovating so it is a lot of construction during weekdays but the front desk clerk was exceptional in explaining also he was very inviting, friendly and overall a superb person. The pool was clean I liked the added security detail, note it is outdoors also the gym is well equipped. Would stay again!
Stayed 1 night in May 2025

6/10 Okay

Madison

Liked: Staff & service, room comfort
There was a huge dead cockroach in our bathroom light, so disgusting. Other than that the stay was okay.
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 1 night in May 2025

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay at all! Not worth it- disgusting

Absolutely terrible. If you can avoid this place, that would be best. The hotel is under construction which was not disclosed. To make matters worse, the staff, including management, were some of the rudest and difficult people ever. They do not let anyone sit in the lobby at all. We were instructed that you must buy something to sit in the LOBBY and then they claimed management didn’t want “rowdiness” in the lobby! We are 40-50 year old adults!!! They would not let us sit in the breakfast area which was just dirty folding tables when we brought some takeout into the hotel. Every time we asked a question, the answer was always no. We even called corporate Hyatt to make a complaint. The hotel is disorganized, the parking lot of full of debris and dumpsters. Overall one of the most disgusting and unaccommodating hotels ever. Do not stay here at all. Not worth your money, your time, or your sanity.
Stayed 3 nights in May 2025

8/10 Good

HERBERT E

Traveled with partner
Liked: Cleanliness, amenities
2 issues. Most important, we arrived on time, actually about 10 minutes early as we had a wedding to go to at 3:45 pm. We were told our room was not ready and it would take a few more minutes. It took over a half hour to be ready, so we were late getting to the affair, missing the entire ceremony. Less important was that the hotel lobby was under renovation so you had to be extra careful not to touch the walls due to wet white paint.
Stayed 1 night in May 2025

10/10 Excellent

Kori

Stayed 1 night in Apr 2025

8/10 Good

joan, Barnstable

Stayed 1 night in May 2025

10/10 Excellent

Keith, North Las Vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation, but is quiet and the room was clean.
Stayed 1 night in May 2025

2/10 Terrible

Fabian

Stayed 1 night in May 2025

4/10 Poor

Samantha

Stayed 1 night in Apr 2025

6/10 Okay

Patrick

Liked: Staff & service, room comfort
Disliked: Cleanliness
Knelt on the carpet and got something brown and sticky on my knee
Stayed 1 night in May 2025

6/10 Okay

UFUK, Irving

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“This Hyatt Place location has very poor staff and front desk service, and the building is not in good condition
Stayed 1 night in May 2025

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was under renovation so the menu was limited and only beer and wine Hopefully they will be updated if we return in the spring next year.
Stayed 1 night in May 2025

8/10 Good

John

Traveled with partner
Liked: Staff & service
Hotel was under renovation and use of first floor was limited. However, overall the hotel, staff, and breakfast were good. Needed to upgrade their overall cleanliness aside from the construction zone.
Stayed 1 night in Apr 2025

8/10 Good

Jamell

Traveled with partner, Traveled with family
Cool
Stayed 2 nights in Jan 2025

8/10 Good

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could do without the $75 pet fee. A little steep. Otherwise, great stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Susan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I need to say that after much complaining, I did receive a refund for my one night stay. The sheets had stains on them, bath tub was chipped . As thehotel is being renovated, no mention of iit when making the reservations . The floor we were on smelled like onions cooking. We were told the workers who stay on that floor use air fryers, electric frying pans and other cooking appliances to eat. ISNT THAT A FIRE HAZZARD? DONT STAY HERE! The only positiveI had was Tavon at the front desk in the morning. He was empathetic and without hesitation refunded my money
Stayed 1 night in Apr 2025

4/10 Poor

Betty

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Will recommend!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room is clean and very nice, but finding parking was a challenge based on shipping containers in parking lot.
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
They were renovating while we were there so there was some noise and mess, not as nice as it has been in the past but I hope it will be back up to standard soon. I have always enjoyed staying there in years past.
Stayed 5 nights in Mar 2025