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Best Western Premier Richmond City Gateway

3.0 star property

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Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Seasonal outdoor pool, pool umbrellas, sun loungers
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Laundry

Explore the area

Map
4303 Commerce Road, Richmond, VA, 23234
  • Virginia Commonwealth University
    ‪8 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Broad Street
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Premier Richmond City Gateway

Richmond hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and a seasonal outdoor pool.
Best Western Premier Richmond City Gateway offers 167 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Best Western Premier Richmond City Gateway features a fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 3778 square feet (351 square meters) include conference space. This Richmond hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site.

Best Western Premier Richmond City Gateway is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Victory Bar & Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 25 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults, and USD 8 to 15 for children
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from June 20 to August 25
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Best Western Premier Richmond City Gateway Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 478 out of 1011 reviews
Rating 8 - Good. 222 out of 1011 reviews
Rating 6 - Okay. 137 out of 1011 reviews
Rating 4 - Poor. 78 out of 1011 reviews
Rating 2 - Terrible. 96 out of 1011 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Luz

Traveled with family
Disliked: Staff & service
We arrived at the location around 1:00-1:30 a.m. and no one was at the reception. We waited for about 30 min for someone to show up and nothing. We ended up sleeping in the truck at a rest area about 20 miles north. I wish there was a notification about last check-in time.
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel great, breakfast was poor.

The hotel itself was great but the breakfast situation was a joke. I paid $20 for breakfast and was referred to a restaurant on the premises. One server, buffet food but was going to be served by a waiter. 1 waiter. He was very polite but extremely slow. Coffee was terrible, served everything in paper containers like you'd get mac & cheese in. Milk, no creamer. No sweeteners on the tables. He would disappear for extended periods of time in the back and return with a tray full of paper cups and leave again One gentleman stood at the counter with debit card in hand for more than 20 minutes, I assumed waiting to pay or order. He was never acknowledged. We got up and left, abandoning the vouchers we had paid for. No music so it was dead silent.
Stayed 1 night in Jan 2025

4/10 Poor

Tania

Stayed 1 night in Jan 2025

2/10 Terrible

D

Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful. Restaurant was fun.
Stayed 1 night in Jan 2025

6/10 Okay

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

John

Stayed 1 night in Jan 2025

10/10 Excellent

Kim, Prince Frederick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a nights slumber.
Stayed 1 night in Jan 2025

10/10 Excellent

Korte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean and comfortable. The heat worked well in keeping us toasty as we watched the snow fall. A great price for the accommodation.
Stayed 1 night in Jan 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very nice but, I have to tell you what stands out to me is the lady at the front desk. She was so awesome and friendly. She got us checked in and once we made it to our room, she called to make sure we liked our accommodations I’ve never had someone call to make sure we were happy. I don’t know her name but she was awesome!
Stayed 1 night in Jan 2025

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Jan 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay the hotel was very quiet. Plenty of parking space. The staff was super friendly and professional. I didn't get a chance to try the Mexican restaurant connected to the hotel. I would definitely consider revisiting the Best Western.
Stayed 3 nights in Jan 2025

8/10 Good

Rose-Lys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Mrs. Howell was amazing making sure my stay exceeded expectations….I will definitely be back
Stayed 1 night in Jan 2025

8/10 Good

dominique

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Shmanda

Stayed 1 night in Dec 2024

10/10 Excellent

Lakissa, South Euclid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
How friendly the staff was when I checked in.
Stayed 1 night in Dec 2024

6/10 Okay

Venice

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort

Eh

Once again my heat/air conditioning unit stopped working in the middle of the night and very loud “adult time” noises coming from rooms on both sides of me literally all night long. I mean have your fun but be respectful of your neighbors.
Stayed 1 night in Nov 2024

10/10 Excellent

Santricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024