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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
Exterior
Interior
In-room safe, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Air conditioning
  • Housekeeping
  • Breakfast included

Explore the area

Map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Shops at Willow Lawn
    ‪11 min walk‬
  • Carytown
    ‪5 min drive‬
  • Science Museum of Virginia
    ‪5 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room (Bed type assigned at check in)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Richmond Downtown by IHG

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.1 out of 5, Very Good, (1005)
The price is $189
per night
$220 total
includes taxes & fees
Feb 26 - Feb 27
Holiday Inn Express Richmond Downtown by IHG

About this property

Holiday Inn Express Richmond - Midtown by IHG

3.5-star Richmond hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Holiday Inn Express Richmond - Midtown by IHG features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, an arcade/game room, and multilingual staff. Onsite uncovered self parking is complimentary.

Holiday Inn Express Richmond - Midtown by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 22 to September 05
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 528 out of 1003 reviews
Rating 8 - Good. 276 out of 1003 reviews
Rating 6 - Okay. 95 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 57 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Welcoming front desk staff. Very clean and quiet.
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff exceptional, especially Maya, she went above & beyond for us. Room spacious, breakfast included was perfect with options for everyone, including a hot pancake machine. The kitchen staff went above and beyond for all the guests. Coffee, Cocoa and tea bar always open. Great lounge and creative art/antique/vintage shopping next door.
Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service
Don’t recommend this Hotel
Rooms were great. Problem was no room service offered and both mornings that I stayed at this property, I woke up with shouts from other rooms. Calling front desk was a waste of time as they just laughed about it and did nothing. I don’t recommend this place.
Stayed 2 nights in Nov 2024

2/10 Terrible

Krystal

Stayed 1 night in Oct 2024

8/10 Good

Lavetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Trang, Falls Church

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Very clean. Comfortable beds. Right next to the West End Antiques mall. Great place to shop if you like antiques.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
This was the worst hotel experience we’ve ever had in all our years of travel. Two nights were unbearable with disturbances from the adjoining room until 4 am, and over the span of four days our rom was never serviced. Despite repeated complaints, requests to move rooms and assurances the situation would be remedied, it never was. We were so desparate on the last night we left and spent another $200 at a different hotel. None of the staff would grant our request for a refund or even offered a partial credit. This location ruined HIE or any IHG hotel for us.
Stayed 4 nights in Oct 2024

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was limited
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Traveled with family
Mya was extremely polite and helpful
Stayed 1 night in Oct 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything worked fine except for the wifi. Overall. Stay was good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Lashay

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff, location, and price of the hotel. I also really liked their complimentary breakfast. Will definitely probably stay here again
Stayed 2 nights in Oct 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, helpful staff. Updated, but not 5 star level.
Stayed 1 night in Oct 2024

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay on our way to Florida-
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Thilda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth what was charged
The floor was gross and sticky. Had to walk around with shoes on the whole time and shoes stuck to the floor every time I walked making that sticky shoe sound. It was so dirty.
Stayed 1 night in Oct 2024

6/10 Okay

Nosheen

Liked: Staff & service, amenities, property conditions & facilities
Location was good. It felt clean from far away but closer, i did notice a small ant sized bug in the bathroom, and was fearful of bedbugs after that.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A practical place to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not have picked a better location in Richmond. This is minutes from anything that you want to do in Richmond. We have bookmark this and will be our central location for many visits to come. And the breakfast is amazing!
Stayed 2 nights in Oct 2024

10/10 Excellent

Cord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024