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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Lobby
Lobby
Reception
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot Tub
  • Parking available
  • Pool
$114
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay movies

Room, 2 Queen Beds, Hearing Accessible

10.0 out of 10
Exceptional
(5 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay movies

Room, 1 King Bed, Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(14 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay movies

King

8.6 out of 10
Excellent
(57 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

8.0 out of 10
Very good
(13 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

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Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, 2,751 reviews
Drury Plaza Hotel Richmond

About this property

Hilton Garden Inn Richmond Innsbrook

3-star Glen Allen hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Hilton Garden Inn Richmond Innsbrook provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 2080 square feet (193 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Hilton Garden Inn Richmond Innsbrook is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1010 reviews
Rating 8 - Good. 246 out of 1010 reviews
Rating 6 - Okay. 108 out of 1010 reviews
Rating 4 - Poor. 82 out of 1010 reviews
Rating 2 - Terrible. 70 out of 1010 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Disliked: Cleanliness
So so
Stayed 1 night in May 2025

10/10 Excellent

Carol

I love that you can walk out the back door and walk through nice landscaping to the Capitol Brew House for drinks and dinner. I don’t like their overpriced breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Stayed 3 nights in May 2025

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

Our room did not have a tv remote and it took someone to bring it to our room in 15 minutes. A maid knocked at our door at 9:45am with our check out time was 12pm. My wife was sleeping at the time and there was no "Do Not Disturb" sign. Our closet door would not close. The pillows were very small and not comfortable. Other than that everything was excellent.
Stayed 2 nights in May 2025

8/10 Good

mary ann

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to where I was working, friendly front desk staff, clean. Only complaint is that the microwave cord didn't reach the outlet, so I had to move it to a lower shelf to use it.
Stayed 1 night in May 2025

10/10 Excellent

Valdilene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Cody

Stayed 1 night in May 2025

10/10 Excellent

MICHELE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect will definitely stay here again.
Stayed 2 nights in May 2025

8/10 Good

Gerald

Stayed 1 night in May 2025

2/10 Terrible

MA ELENA, APO

Stayed 1 night in May 2025

8/10 Good

Mollie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, clean and comfortable. Would book here again.
Stayed 3 nights in May 2025

10/10 Excellent

Lysia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly! Would have loved to upgrade to a suite but maybe next stay I’ll go ahead and book it ahead with of time. Blessed this property was pet friendly. The pool was nice as well.
Stayed 5 nights in May 2025

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff friendly and helpful. Clean place with an upscale feel.
Stayed 1 night in May 2025

10/10 Excellent

Ethan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

6/10 Okay

Paola

Liked: Staff & service
Liked the staff and breakfast omelet area. My room appeared cleaned, but I found dry dog or cat kibble in a corner of the room so I dont know how truly clean it was.
Stayed 5 nights in May 2025

10/10 Excellent

Taquetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was a ref average place to stay, the gluten free breakfast accommodations are really unacceptable
Stayed 3 nights in May 2025

8/10 Good

Janelle

Stayed 1 night in May 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and easy stay
Stayed 1 night in May 2025

8/10 Good

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was nice. I stayed for two nights. My only issues were that the outlet in the bathroom didn’t work, (I flipped the GFCI with no result) and Ihousekeeping never came to my room.
Stayed 2 nights in May 2025

8/10 Good

Theresa, Vinton

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

4/10 Poor

Mcleodd

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stay here pretty often, but my last two stays were pretty underwhelming. A manager still hasn’t followed up from my previous day where I didn’t have hot water, and this time my digital key didn’t work and the dryer in the laundry room charged me three times and still didn’t work.
Stayed 1 night in May 2025

8/10 Good

Janet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Work done on ceiling beside elevator made first floor somewhat unsightly. The confusing breakfast plan was annoying to deal with…do I get $10 off? Or is it free? I bought two and only got one…weird. Free breakfast or not??
Stayed 1 night in Apr 2025

10/10 Excellent

Alaa

Stayed 1 night in Apr 2025

10/10 Excellent

Rayfield, Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay; every staff member was very polite, friendly, and respectful. It was very close to many stores and restaurants. The room was very clean, and I was not bothered by housekeeping, but they cleaned my room while I was away. Thank you for making my first trip to Richmond a great time.
Stayed 2 nights in Apr 2025