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Embassy Suites by Hilton Richmond

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
Bar (on property)
Bar (on property)
Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast included
  • Gym
  • Bar
  • Laundry
  • 24/7 front desk

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Shops at Willow Lawn
    ‪5 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 600 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot Tub
Breakfast included
Pet friendly
4.8 out of 5, Exceptional, (2572)
The price is $110
per night
$128 total
includes taxes & fees
Jan 27 - Jan 28
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Richmond hotel with 2 restaurants
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision.

Embassy Suites by Hilton Richmond features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast on weekdays as well as a complimentary manager's reception daily. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Richmond is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 484 out of 1007 reviews" "
Rating 8 - Good. 213 out of 1007 reviews" "
Rating 6 - Okay. 134 out of 1007 reviews" "
Rating 4 - Poor. 90 out of 1007 reviews" "
Rating 2 - Terrible. 86 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wylisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
We drove 13 hours to the hotel only to be told we don’t have a room and we paid for the room. Very upsetting that we couldn’t be placed in a sister hotel it was just like oh well next in line.
Stayed 2 nights in Oct 2024

2/10 Terrible

Shanika

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed with the quality of my stay this property air conditioner was not working and the temperature in the room was unbearable to withstand.
Stayed 2 nights in Oct 2024

2/10 Terrible

Kay

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
There was no air conditioning in the entire hotel. We were told Expedia could call and they would authorize a refund. I have been trying for 3 days to get a refund from Expedia. We had to check in to another hotel. Beware of Expedia and Embassy Suites
Stayed 3 nights in Oct 2024

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience! All of their staff were friendly and the bar experience was nice!
Stayed 2 nights in Oct 2024

2/10 Terrible

Marquisha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty bugs in the bathroom and got in my food
Stayed 2 nights in Oct 2024

2/10 Terrible

Ashleigh

Stayed 1 night in Oct 2024

4/10 Poor

Ryleigh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff here was lovely. I have no qualms there. However. When we arrived to check in, we were informed that our pre-booked room was not actually available. This meant that my partner and 10 year old foster child had to spend the next hour looking for a solution with staff that would meet our legal needs (we have to have a door between her room and ours). When we accessed a new room (at 10:30 PM), there was only one blanket, so my partner had to sleep with only a sheet. This turned out fine because the A/C was off in the whole hotel, despite highs of 78 degrees. The hotel was hot and muggy. 1/4 of the elevators was actually working (and seemed to be on its last legs). Breakfast was cold and undercooked. AND there was a ginormous cockroach in my room (2 inches long WITH WINGS) that flew at my face. I was charged a no show fee of $305 for the room that was never available for us (the front desk staff remedied this quickly!) on top of our actual stay rate and the $100 incidentals fee. We will be finding another hotel! This one did not feel sanitary or comfortable at all.
Stayed 2 nights in Oct 2024

4/10 Poor

Jaune

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was extremely hot in my room. I was told the heat as turned on and given a box fan. The fan helped a little, however it was still very uncomfortable. The elevators were not working properly. There was a lot of noise outside my room until late in the next get with young kids running through the hall. I had to cut my visit short due to the incredible heat.
Stayed 1 night in Oct 2024

4/10 Poor

Justin

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
My air-conditioning didn't work and the elevators broke day 1 I am disappointed in the quality it's not what I've come to expect from Hilton I hope the management fixes these issues
Stayed 2 nights in Oct 2024

8/10 Good

Shontique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the restaurant in the hotel food was really good. I like that there was a seating area separate from the bedroom there actually a door which can be locked. It was clean. The staff was friendly and courteous. I would definitely stay again.
Stayed 2 nights in Oct 2024

4/10 Poor

Felicia

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great and so was the breakfast. But the conditions of the hotel were poor. The A/C was not working properly and there was only one working elevator.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jared

Traveled with group
Disliked: Property conditions & facilities, room comfort
The hotels air conditioner was broken, the sink was clogged, and the elevator looks like it will break at any moment
Stayed 2 nights in Oct 2024

2/10 Terrible

Sedona

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
Staff was friendly enough but everything else was absolutely terrible. Rooms were dirty and falling apart, bathroom was not stocked- had no toilet paper or shampoo/conditioner. Despite the room being empty all afternoon, our rooms were never cleaned or restocked. Hot and Cold water on the shower was backwards and easy to scale yourself. Had my children tried adjusting the temp without prior warning from me, they could have seriously injured themselves. Air conditioner did not work in the entire building, our room was over 80 degrees the entire stay. Three of four elevators did not work so getting from the top floor to ground floor took forever. It really just seems that this place is slowly falling apart and in serious need of repair and better management.
Stayed 2 nights in Oct 2024

2/10 Terrible

Torrance

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was terrible! No air conditioning! And the pool didn’t work
Stayed 2 nights in Oct 2024

2/10 Terrible

Martin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
First the hotel turn the a/c off for the winter all my years of traveling never heard of this rooms where hot had to keep the sliding doors open then you ended up with bugs in the room. Then there was only one elevator working and I was on a floor that was even worse
Stayed 5 nights in Oct 2024

6/10 Okay

Jahvi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was very nice! The lobby, bar and lounge area is absolutely beautiful! The rooms are very spacious! The rooms come with a balcony. However, if you’re expecting to actually sit, it’s large enough for one person to get fresh air, enjoy the view. There is a $10.00 parking free and I believe a $90 incidental fee. The only complaints I had about this property is that the A/C for the ENTIRE building was out and we were disappointed that we weren’t told this beforehand. While arriving the room was set to 76, (We adjusted the A/c to 65, left and came back believing the temperature in the room would be cooler, we called down to the lobby to see if we could get assistance and that’s when they notified us and told us to crack the balcony door) Lastly, If you prefer to use the elevator there are two sides where you can accesses the elevator, However, the elevators on left side of the building were out of order and the elevators that were functional had a lot of traffic and ran very slowly. It got very congested in that area and the average wait time for the elevator was about 1-3 minutes. (This was typically around the evening)
Stayed 1 night in Oct 2024

10/10 Excellent

Octavia

Stayed 1 night in Sep 2024

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Oct 2024

6/10 Okay

Jenna

Liked: Staff & service
Disliked: Cleanliness
Bathrooms dirty
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stuff 👏
Stayed 2 nights in Oct 2024

6/10 Okay

Eden, Jacksonville

Traveled with family and small children
Liked: Amenities
Clean and staff at the breakfast were so helpful and nice Front desk staffs are not so friendly
Stayed 2 nights in Oct 2024

8/10 Good

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent bed, cleanliness, great breakfast and manger reception. Bath was extremely small and very low water pressure in shower.
Stayed 1 night in Oct 2024

10/10 Excellent

Savon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024