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Comfort Suites

2.5 star property

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Photo gallery for Comfort Suites

Exterior
Indoor pool
Exterior
Reception
Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
421 Commerce Road, Richmond, IN, 47374
  • Richmond Mall
    ‪3 min drive‬
  • Earlham College
    ‪8 min drive‬
  • Indiana University East
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 486 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • 484.4 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Home2 Suites by Hilton Richmond

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (342)
The price is $172
per night
$193 total
includes taxes & fees
Apr 26 - Apr 27
Home2 Suites by Hilton Richmond

About this property

Comfort Suites

Richmond hotel with indoor pool
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Comfort Suites offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites features an indoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Comfort Suites is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Built in 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Property Registration Number in484

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel
Comfort Suites Richmond
Comfort Suites Hotel Richmond

Comfort Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 361 out of 454 reviews
Rating 8 - Good. 52 out of 454 reviews
Rating 6 - Okay. 22 out of 454 reviews
Rating 4 - Poor. 9 out of 454 reviews
Rating 2 - Terrible. 10 out of 454 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

The gentleman running the breakfast was committed to making a great breakfast, and he succeeded! The Italian restaurant down the rod was outstanding!
Stayed 1 night in Jan 2025

2/10 Terrible

Stephen

Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

thomas, greenville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean, quiet and convenient to restaurants.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It matters
Beautiful, clean, comfortable hotel. When I filter on hotels.com I expect to see and enjoy what I filter for. Once again, wanted a pool and this one said it had one. Checked in and front desk said pool was unavailable. Not very happy about that, but enjoyed our stay anyway. Breakfast was nice too.
Stayed 1 night in Jan 2025

10/10 Excellent

Lon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable stay. The only issue was getting snacks and drinks from their shop, which took the employee a long time to ring up.
Stayed 1 night in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely would recommend
Check in was easy, the hotel is lovely. Very clean and welcoming. Our room was massive and a great respite from a long day of traveling. The beds were soft - sheets incredible (vs papery and rough). Breakfast was included and tasted great plus there was a gentleman making sure guests had what they needed. Only minor things I noticed: the smell they pump in for their signature aroma or cleaning was a bit strong in the lobby, the music in the hallways could have been turned down a bit (but couldn’t be heard in the rooms so not a big issue), and the pillows are all super squishy which not every guest likes (I love but my husband hates). All those though were super minor and not at all deal breakers for us! 10/10 would recommend and we will seek out Comfort Suites when we travel where possible.
Stayed 1 night in Dec 2024

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder customer service.
Stayed 1 night in Dec 2024

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2024

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get there and plenty of places to eat
Stayed 1 night in Dec 2024

6/10 Okay

GREGORY, Indianpolis

Traveled with family
Liked: Cleanliness, property conditions & facilities
My stay was okay, not great. I was there at Christmas and there were not many other guests. The TV in the room had no signal when I checked in; I called down to the front desk and the attendant came out right away and then spent several minutes trying to get batteries into the remote. I had placed the "do not disturbed sign" on the door, but two housekeepers (neither of whom spoke English and were using a translation app on their phone) were knocking on my door at 9 a.m. as I was about to get into the shower. I asked them to come back in an hour to straighten up the room, make the bed and take out the trash... which the did not do.
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed here in Christmas Eve. Hotel was very nice and clean. Room and bathroom a good third size larger than average hotel rooms. Couch table and fridge included. Pool was a little cold, no hot tub fyi. Older British? Man who checked us in was super nice and accommodating. Everyone working the next morning was very friendly too. Would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel. The rooms are clean and very spacious. The staff is friendly and helpful. We used the fitness room which was very clean and spacious as well. We had a great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Lowell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside patio space is very nice. Weather didn't allow for us to use it but definitely would love to next time. Check in was quick and easy. Room is very clean and well laid out.
Stayed 1 night in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!!
Wonderful stay. Extremely clean, comfortable bed, very friendly staff. Great breakfast!!
Stayed 1 night in Dec 2024

10/10 Excellent

Linda, St. Thomas

Liked: Staff & service, amenities, property conditions & facilities
We will come back!
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was new and in excellent condition. The staff was very kind and helpful.
Stayed 1 night in Dec 2024