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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Lobby
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym
$93
includes taxes & fees
Aug 24 - Aug 25

Explore the area

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4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is $119 total
includes taxes & fees
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About this property

Comfort Suites Innsbrook - Short Pump

Glen Allen hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites Innsbrook - Short Pump features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1640 square feet (148 square meters) include conference space. This Victorian hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. Guests can use the indoor pool and health club at a partner property.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.8
Rating 10 - Excellent. 286 out of 1003 reviews
Rating 8 - Good. 222 out of 1003 reviews
Rating 6 - Okay. 183 out of 1003 reviews
Rating 4 - Poor. 143 out of 1003 reviews
Rating 2 - Terrible. 169 out of 1003 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

DANNI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful with the property didn’t really have no issues. Staff was great. Rose is clean and neat.
Stayed 1 night in May 2025

4/10 Poor

Jill

Stayed 3 nights in May 2025

6/10 Okay

Benjamin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The guy at the front desk was nice and accommodating. Overall the hotel seems a little rundown and neglected. Our room didn’t have toilet paper so we had to go ask the front desk at midnight. We were here for only about 8 hours overnight but it was cheap and got the job done.
Stayed 1 night in Apr 2025

10/10 Excellent

Long

Traveled with family
Liked: Cleanliness
For the level of care that the hotel is in, it's a bit overpriced. We didn't realize it was University of Richmond Graduation Weekend, which is why the rooms are priced high
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are people fighting on the 5th floor.Remote doesn’t work and there wasn’t one in the room upon arrival. Very dirty room. Phone doesn’t work had to call on cellphone to get someone for the fight.
Stayed 1 night in May 2025

6/10 Okay

Harry

Traveled with partner
Disliked: Cleanliness, amenities
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
Stayed 3 nights in May 2025

8/10 Good

Sediq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for your help
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty disgusting and smoke smelling

Disgusting dirty hotel. The hallways, elevators all dirty and smelled horrible. The room was horribly dirty and reeked of smoke. The tile floor was sticky and dirty, broken furniture, broken curtains, dead stink bugs. Asked for a change of room but was told none were available. I was offered a can of “Smoke smell remover”, basically a fogger you set off in the room to try and make it tolerable. It worked a little but it was still miserable smelling. Ended up not staying the night and leaving before midnight.
Stayed 1 night in May 2025

4/10 Poor

Jan

Traveled with family
Disliked: Amenities
I visited Comfort Inn 5/3/25 to 5/4/25. We had to be moved to another room around 2:30am because the toilet overflowed. The attendant couldn't find a plugged. Prior to that I asked for some toilet paper. My bathroom didn't have any. The attendant searched high and low for some. He had to go to an empty room to get me some. The breakfast (Sausage and eggs) were burnt. This was supposed to be a relaxing weekend for me and my daughter that turned into a disaster.
Stayed 1 night in May 2025

4/10 Poor

Martha

Disliked: Property conditions & facilities
A poorly run facility with an old and poorly maintained building, musty smells throughout. I will not return to this location
Stayed 1 night in May 2025

2/10 Terrible

Sue

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This property is in terrible disrepair! Our room #201, at first glance looked ok, but when we closed the drapes they fell off the brackets and had HOLES in them! Pull out sofa had questionable looking sheets, NO PILLOWS OR BLANKET available. Towels were cheap and the tub had hole in it and looked disgusting. Toilet rocked, wallpaper peeling off above shower, slow drain in tub and floor looked dirty. Also no tp available. Staff seemed overwhelmed. Housekeeping questionable but maintenance terrible. We were very uncomfortable
Stayed 1 night in Apr 2025

6/10 Okay

Aiyesha

Stayed 7 nights in Dec 2024

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, room comfort

Somewhat disappointed!

Room rate was satisfactory! The door was misaligned so you had to push or slam to close. The toilet leaked somewhat which meant you needed to put a mat down. The bathroom faucet wasn’t stable. The door handle to the closet came off. It needed someone to tighten the screw down. We had no toilet paper for one night. We were given tissues to use. I was told by front desk and housekeepers that there was no toilet paper to be had.
Stayed 3 nights in Apr 2025

4/10 Poor

Emma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Do a little better

The stay was okay. Just didn’t like how my room had ants, mildew on the lamp shades and the toilet didn’t work so we had to use the lobby restroom.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremiah

Business traveler
Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

6/10 Okay

Steven

Traveled with family
Liked: Staff & service, room comfort

NO TP

Hotel had no toilet paper. I mean the WHOLE hotel. This was confirmed by housekeeping staff as well as front desk. I had to use napkins and paper towels from my car. Entryway light in my room was blown. Toilet was wiggling I thought for sure it was going to fall over while I was pooping.
Stayed 1 night in Apr 2025

8/10 Good

CARMEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ice machine

All was good, the only thing I had to do was to get ice on the first floor,which my room was in the fifth floor, the one in the fifth floor was not working
Stayed 3 nights in Apr 2025

6/10 Okay

Steven

Traveled with family
Liked: Staff & service, room comfort

Ok and meh

Overall it wasn’t terrible. In our room the entryway light was blown. The whole establishment was out of toilet paper. I had to use tissues. Not terrible but annoying. The breakfast was ok. There wasn’t a toaster to toast a bagel. The eggs were bland. The new staff member that worked from 3pm until 11pm was fantastic. He was very helpful.
Stayed 2 nights in Apr 2025

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities

Room was ok

Lobby is clean. Room was ok, but bathroom needed a refresh. Wallpaper was peeling and tub didn’t drain.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not too bad, rooms were as to be expected. But i get tired of booking hotels with a pool, and then when j check in, im told it is out of service. There should be some type of discout or refund when this happens.
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay for the price that was paid
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

4/10 Poor

Michelle

Disliked: Staff & service
Stayed 1 night in Apr 2025