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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Exterior
Exterior
Bar (on property)
Ballroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Free airport shuttle
  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Grand Sierra Resort Casino
    ‪3 min drive‬
  • Reno-Sparks Convention Center
    ‪4 min drive‬
  • Peppermill
    ‪5 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace | Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, blackout drapes, iron/ironing board

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Reno Airport

Reno hotel close to Reno-Sparks Convention Center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus Hotel by Best Western Reno Airport features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 4400 square feet (409 square meters) include a conference center. This Reno hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Reno Airport is a smoke-free property.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (4,400 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 457 out of 1008 reviews
Rating 8 - Good. 313 out of 1008 reviews
Rating 6 - Okay. 125 out of 1008 reviews
Rating 4 - Poor. 66 out of 1008 reviews
Rating 2 - Terrible. 47 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport. Shuttle was waiting at 4:30 am. Nice bar and restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Colby

Liked: Cleanliness, property conditions & facilities, room comfort
Great time
Everything was great, this is our second time staying at that location
Stayed 1 night in Dec 2024

8/10 Good

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indian Cuisine
Stayed 1 night in Dec 2024

8/10 Good

Catherine, Spring Creek

Liked: Property conditions & facilities
Convient
Stayed 1 night in Dec 2024

10/10 Excellent

hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 1 night in Nov 2024

6/10 Okay

Deborah

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointed
We stay at this hotel before early morning flights as it is so convenient. This hotel has sunk in standards. Broken mattress broken chair. Not as clean ad usually is. No screen on window. There is airport hotel competition now. We will stay in one of those next time.
Stayed 1 night in Nov 2024

6/10 Okay

TIMOTHY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Lary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport with a shuttle. Finding an approved parking spot at night was a little confusing
Stayed 1 night in Nov 2024

2/10 Terrible

Teri

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite the fact this property has been said to have been remodeled/updated each time management/ownership has changed, it is OLD. I even had to call the front desk in order to turn on the shower faucet.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle service is exceptional. They allowed early check in.
Stayed 1 night in Nov 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Amenities
Convenient and clean. Nice employees
Stayed 1 night in Nov 2024

8/10 Good

lynn

Liked: Cleanliness, staff & service, amenities
Both the bathroom fan and the HVAC were very loud
Stayed 1 night in Nov 2024

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people across the hall were so loud that i didn't even end up staying the night. There was trash on the floor in the entry way. And on my way to my car a homeless person made me feel threatened.
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
close to airport which is great.
Stayed 1 night in Nov 2024

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so helpful and respectful. The shuttle driver was courteous and nice. The room was clean, smelled good, and had a nice recliner and a nice work desk/area. We ate at the Indian restaurant in the lobby and it was tasty, reasonable, and the staff was great. Already made our next reservations. Recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Susan, Derrick City

Stayed 1 night in Oct 2024

10/10 Excellent

Nan, El Monte

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk manager Ema and driver Frank had above quality customer service thank you God Bless Ronnie Hodnett
Stayed 1 night in Nov 2024

10/10 Excellent

Carol

Stayed 1 night in Oct 2024

8/10 Good

David

Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Always my favorite place to stay before flights.
Stayed 1 night in Nov 2024

8/10 Good

linda, carson city

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a short overnight stay for an early morning flight
Stayed 1 night in Nov 2024

6/10 Okay

Phyllis, Surprise

Traveled with partner
Liked: Cleanliness, staff & service
The website photos make the hotel look better than it does in person. The hotel needs to be remolded! The chairs and furnishings in the lobby were nice, but the rooms certainly needed to be upgraded! The paint/structure on the walls in our hotel room was peeling and the carpet looked like it could be replaced along with the furniture. The floors in our room also sounded like they were creaking. We booked here because it was right across the street from the airport and we didn’t have a rental car so it made it convenient to just walk across the street to the hotel. It was nice having a mini fridge and microwave in the room, and we appreciated being put on the top floor like we requested.
Stayed 1 night in Nov 2024