2/10 Terrible
Amedao
Mar 29, 2025
Disliked: Cleanliness, staff & service
Worst stay I got this room for my mom so she could have a staycation she has health issues I payed for this room and resort fees upon check in the front desk girls were young, rude and very unprofessional after that whole nightmare I get my mother situated and go to work I get a call that room service won't get my mom anything because they don't have a card on file even though I filed out the pre check in that required me to put my card on file for that specific purpose so my mother had to pay out her own pocket wait there is more when she checked out they had the nerve to charge for resort fees again double dipping the charges that you already hit me with I demand and explanation and recompense as you have all inconvenienced us we could have stayed at motel six and it would have been cheaper with no hassle I could have used that money to take her to a nice dinner or bought her something nice instead it turned into a learning experience
Amedao
Stayed 2 nights in Mar 2025