8/10 Good
Mauricio
Traveled with family
Mar 1, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel makes a good impression from the lobby, but the standard room has quite small beds for a family if four (two adults and two small kids).
At the reception they allowed us to do an early check in, which was amazing because we were extremely tired from the flight.
The hotel has a construction work on its side, which makes it quite noise at the beach.
The restaurant is very crowded and the food of the buffet is by far not at the level you would expect from a 5-star hotel. It’s not bad though… just not 5-star.
The all inclusive package, although convenient, is not impressive either.
Some staff tried to help and facilitate everything for us, but some people were simply lost and not helpful.
Overall it was a good experience for our family. The beach is nice and calm (not sandy, but full of broken shells as it’s not a natural beach), kids pool is warm (even though it’s an external pool) and they have the water playground and the regular playground.
The tourist agency (Cleopatra Tours) has good options, but you may need to negotiate the prices. They will give you some very overpriced options.
Mauricio
Stayed 4 nights in Feb 2025
