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Excelsior Palace Portofino Coast

5.0 star property

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Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, sun loungers
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, sun loungers
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Bar
  • Parking available
  • Room service
  • Pool
  • Spa

Explore the area

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    ‪3 min walk‬
  • San Michele di Pagana Beach
    ‪7 min walk‬
  • Spiaggia pubblica Travello
    ‪10 min walk‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪33 min drive‬

Room options

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View | Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • 237 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen

Down comforters, minibar, in-room safe, individually furnished

Superior Queen

  • 237 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Sea View

Suite, Sea View | Room amenity

Suite, Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen

Down comforters, minibar, in-room safe, individually furnished

Classic Queen

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Excelsior Palace Portofino Coast

5-star Rapallo hotel with 2 restaurants
At Excelsior Palace Portofino Coast, hit the private beach, dine onsite at Ristorante Lord Byron, or enjoy a drink at one of the hotel's 2 bars/lounges.
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Simply step outside to unwind on the hotel's beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. After a day at the beach, enjoy amenities at Excelsior Palace Portofino Coast like an outdoor pool and a fitness center.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. Guests can use the indoor pool and outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in January 2023.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Ristorante Lord Byron - Overlooking the ocean, this seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
EdenRoc Lounge&Restaurant - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EdenRoc Lounge&Restaurant
  • Ristorante Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (6,458 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 120.0 per night
Cribs (infant beds) are available for EUR 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1005 reviews
Rating 8 - Good. 188 out of 1005 reviews
Rating 6 - Okay. 37 out of 1005 reviews
Rating 4 - Poor. 17 out of 1005 reviews
Rating 2 - Terrible. 13 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 1 night in Nov 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a unique property! We loved the character of the palace. The decor was really cool. The staff was excellent, great food and cocktails. I enjoyed the Vespar in the bar. Much better to stay here than in or closer to Porto Fino.
Stayed 2 nights in Nov 2024

10/10 Excellent

Eran

Stayed 1 night in Nov 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ivonne, Coral Springs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite place. The photos don't make them justice. The staff was amazing, very helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from the service to the breakfast to the location and views
Stayed 1 night in Nov 2024

10/10 Excellent

RINAT

Stayed 1 night in Oct 2024

10/10 Excellent

ilana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exellent
A hotel that sits in front of an amazing view, the service of the entire staff is excellent
Stayed 1 night in Oct 2024

10/10 Excellent

Andrei, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott, New York

Stayed 1 night in Sep 2024

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Amazing hotel on the water. So typically old Italy. Loved it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of top 3 hotels i have experienced. From an original Road Warrior.
Stayed 4 nights in Oct 2024

8/10 Good

MELVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a beautiful property. The lobby was 5 Star with beautiful original paintings. The outdoor pool and hot tub provided a great view of the harbor. Unfortunately, the pool area closed at 6:00 pm. I was very disappointed after returning from a long day of walking and was looking forward to a soak befor dinner.
Stayed 2 nights in Oct 2024

2/10 Terrible

Lillian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, people had their clothes hanging outside their rooms. Looked like a motel.
Stayed 1 night in Jul 2024

10/10 Excellent

HEDIA

Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portofino
Excellenr Service. Excellent Room.
Stayed 3 nights in Sep 2024

10/10 Excellent

maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Rapallo
Cleanliness was outstanding as was maid service. Staff extremely helpful and courteous. Outstanding.
Stayed 6 nights in Sep 2024

10/10 Excellent

Gail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was superb, great views, good food, beach club with its infinity pool was relaxing, great spa treatments, we were looked after very well, the staff have reason to be proud. Our stay at this Palace topped off a wonderful Italian trip.
Stayed 4 nights in Sep 2024

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Keyvan

Stayed 3 nights in Sep 2024

10/10 Excellent

W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, service top notch. Breakfast buffet included very good. Only 2 negatives, too many Americans (including ourselves) and the driveway up to the hotel is very steep and if you wish to walk to town it’s a good climb (easy once at bottom of property. They should golf cart guests up and down but most will just taxi
Stayed 4 nights in Sep 2024

8/10 Good

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I gave the hotel 4 stars is because on more than one occasion our bath towels were stained. That should not be an issue at a 5 star hotel. The service was excellent as well as the staff. If I could do 41/2 stars I would.
Stayed 4 nights in Sep 2024

8/10 Good

maria

Traveled with partner
Liked: Amenities
location was great
Stayed 2 nights in Sep 2024