4/10 Poor
graylynn
Traveled with family
Feb 10, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night in the room we find a dishwasher full of dishes from the last person that stayed there. I try to turn the dishwasher on and it doesn’t work. I told the front desk person who said she would put a work order in. When we go to bed that night my wife is moving around quite a bit in the bed and when I ask her what’s wrong she says it feels like there’s sand in the bed, we turn the light on and there are chip crumbs in the bed that we have not been in until we went to sleep. We brush it off and I report it to the front desk the following morning. I was offered a refunded night for the inconvenience and offered to change rooms, I agree and then decides it would be a hassle to move room so I requested the beds get stripped and fresh linens put on. Here we are two weeks later and I’m still waiting for the night to be refunded. I called today and was told the manager was in a call and would call me back. I’m still waiting for the call back. Seems like a refund promised just to get me to seem satisfied with no intention of refunding.
graylynn
Stayed 2 nights in Jan 2025