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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

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Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Exterior
Breakfast buffet
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • North Carolina Museum of Natural Sciences
    ‪6 min walk‬
  • Raleigh Convention Center
    ‪9 min walk‬
  • North Carolina State University
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds (High Floor)

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (High Floor)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • 246 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Raleigh Downtown - Capital by IHG

3-star hotel in Downtown Raleigh
A 24-hour fitness center, a 24-hour business center, and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a 24-hour business center. This Raleigh hotel also offers a 24-hour fitness center, a vending machine, and a garden. Parking is available onsite for a surcharge.

Holiday Inn Raleigh Downtown - Capital by IHG has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from May 19 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 261 out of 1001 reviews
Rating 8 - Good. 215 out of 1001 reviews
Rating 6 - Okay. 197 out of 1001 reviews
Rating 4 - Poor. 189 out of 1001 reviews
Rating 2 - Terrible. 139 out of 1001 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Jann

Business traveler
Disliked: Property conditions & facilities
Elevator was broken, coffee was empty
Stayed 2 nights in Mar 2025

10/10 Excellent

victoria

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Feb 2025

2/10 Terrible

Chelsea

Stayed 1 night in Mar 2025

4/10 Poor

Patrick

Business traveler
Disliked: Amenities, property conditions & facilities
very dated, no amenities
Stayed 1 night in Mar 2025

6/10 Okay

Jodi

Disliked: Cleanliness, property conditions & facilities

Needs an upgrade

Everything is old and crumbly. This hotel needs a makeover. From the outside it’s pretty. Inside ugh. The staff was friendly. The grab and go breakfast was sparse. I wouldn’t stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Taryn

Stayed 1 night in Dec 2024

4/10 Poor

Skye

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s very old and out dated. Staff were abrupt and getting help to check out was clearly inconvenient for them. Winds made me think the windows were going to blow out of the building.
Stayed 2 nights in Feb 2025

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible property to be apart of IHG. Filthy dirty property, mold in bathroom and horrible front desk woman. She was soooo horrible and uncaring. I will definitely pay more attention to reviews online and age of these properties. IHG kick them out of your line up. Worst hotel I reserved and had to leave and cancel because of the “filth”.
Stayed 1 night in Mar 2025

8/10 Good

Christine

Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the round hotel. It was unique.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was really great. Front desk eas very attentive and friendly.
Stayed 1 night in Feb 2025

4/10 Poor

Gusttavo

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities

Need renovations for the price

This hotel needs some serious renovations. Even one of the elevators were not working during my 4 days stay. The rooms are outdated and the bedsheets don't even match. Literally looked like a college dorm. It's in a good location, next to bars and restaurants, but other than that try to stay on the Marriot or Sheraton a few blocks away from this place.
Stayed 3 nights in Feb 2025

8/10 Good

Lillian

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Mikal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent! Jasmine who works the front desk is an angel. So kind, thoughtful and caring. She made our stay memorable and so welcoming. I would come back just for her. The hotel itself was great - clean, spacious rooms and walkable to a bunch of bars and restaurants.
Stayed 1 night in Feb 2025

4/10 Poor

Ryan

Disliked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Tyler

Stayed 1 night in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Feb 2025

2/10 Terrible

Johnny

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water to purchase. walked up to desk and waited for the person working to talk and I was ignored. I said I have a reservation and I got a very rude "you got an ID". I will never stay there again and I will not ever recommend that hotel to anyone.
Stayed 2 nights in Feb 2025

6/10 Okay

Bret

Stayed 1 night in Feb 2025

10/10 Excellent

KYU HO

Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Do your reseerch

Check in was easy and simple. Past that little things started to click that this was an old neglected hotel with a fresh coat of paint. The breakfast was a sandwich in a fridge and little else, not like the photo of buffet. One elevator was down, walls were super thin and then bathroom was extremely cramped and tiny. TV is basic cable where half the channels didn’t work. The hotel was clean overall so that was nice.
Stayed 2 nights in Feb 2025

4/10 Poor

Jeffrey

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I didn't like that only 1elavator was working.I could hear other guests using the bathroom from my room. The breakfast wasn't up to parr
Stayed 1 night in Feb 2025

8/10 Good

David

Business traveler
Liked: Staff & service
Rundown, but serviceable. Good value for the price. Excellent location.
Stayed 2 nights in Feb 2025

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs renovation ASAP. Furthermore, why dont yiu have refrigerators like any other downtown hotel.
Stayed 1 night in Feb 2025