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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Exterior
Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Exterior
Breakfast buffet

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • Raleigh Convention Center
    ‪10 min walk‬
  • North Carolina Museum of Natural Sciences
    ‪16 min walk‬
  • North Carolina State University
    ‪3 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds (High Floor)

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (High Floor)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • 246 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Raleigh Downtown - Capital by IHG

3-star hotel in Downtown Raleigh
A 24-hour fitness center, a 24-hour business center, and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a 24-hour business center. This Raleigh hotel also offers a 24-hour fitness center, a vending machine, and a garden. Parking is available onsite for a surcharge.

Holiday Inn Raleigh Downtown - Capital by IHG has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from May 19 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 261 out of 1003 reviews
Rating 8 - Good. 226 out of 1003 reviews
Rating 6 - Okay. 192 out of 1003 reviews
Rating 4 - Poor. 191 out of 1003 reviews
Rating 2 - Terrible. 133 out of 1003 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs some upgrades
Stayed 1 night in Jan 2025

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, room comfort
Business trip for the night that got cancelled , staff was great !!! Building could use updating
Stayed 1 night in Jan 2025

6/10 Okay

Oscar

Stayed 3 nights in Jan 2025

2/10 Terrible

Dawood

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Good location but a last resort

Excellent central location. Small room with a nice view and a tiny bathroom. Very bare minimum - two towels. One of the elevators 2as down all weekend and for several hours on Sunday the other one went down so I had to go down 12 flights of stairs. Was just grateful I wasn't having a bad knees weekend. The included breakfast is boxed cereals and yoghurt, but no spoons,
Stayed 2 nights in Jan 2025

2/10 Terrible

Stacey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was broken had to walk up 11 fliggts of stairs. Ice machine broken. Grab and go brekast not the breakfast that was advertised. Charged 150 more at check in then was quoted. After leaving card wqs charged 6 times.shower leaked on the floor. Lobby was cold. Not the experience i have ever had at holiday inn express. We have always choosen this chain.
Stayed 3 nights in Jan 2025

4/10 Poor

Jaciel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The two late day front desk agents had attitudes. One rarely spoke when I first got there to check in and the other day I came in late and didn’t know something was for sale and the guy wasn’t nice when he alerted me it was for sale “do you want to pay for that?” Was aimed at me. Also the elevator was offline me and others had to walk down the stairs (I was on the 15th floor)
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Stayed 2 nights in Jan 2025

8/10 Good

Jeff

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average room. 1 of the 2 elevators were not working, bathroom not that clean
Stayed 1 night in Jan 2025

4/10 Poor

Kailee

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awful: no hot options, no microwave to warm up food, orange juice tasted bad, and bread had a dead fly in it. Room was older and not very clean, with leftover hair in the tub. Area was convenient and great. Front desk workers were really sweet. Had to pay for parking which sucked.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Don't stay here

The elevators weren't working. It had a leak in the elevators water was coming through the top. We were on the 8th floor. The place was noisey all night. We didn't get hardly any sleep. The bed wasn't comfortable my back was hurting all night.
Stayed 1 night in Jan 2025

2/10 Terrible

rebecca

Stayed 1 night in Jan 2025

10/10 Excellent

LINWOOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and check-in experience. Nice clean room...
Stayed 1 night in Jan 2025

8/10 Good

daniel, los angeles

Stayed 2 nights in Jan 2025

10/10 Excellent

Millie

Stayed 1 night in Jan 2025

2/10 Terrible

Jeanette

Stayed 2 nights in Jan 2025

2/10 Terrible

Alexia

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

Loud banging from hotel construction woke us up at 7am, two days in a row. Wallpaper peelimg and you can see the gunk behind it. Holes in the towels. Parking lot elevator wasnt working at certain times
Stayed 3 nights in Jan 2025

10/10 Excellent

Edward

Liked: Amenities
New state all quick and easy
Stayed 1 night in Jan 2025

10/10 Excellent

Alonzo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service upon arrival.
Stayed 1 night in Jan 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location downtown near all the restaurants and night spots. Ease of entry to check in, with parking in garage. Parking available off street for guests
Stayed 2 nights in Jan 2025

10/10 Excellent

Alissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great! will definitely stay again
Stayed 1 night in Jan 2025

10/10 Excellent

Trinitee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Lynda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator worked. Limited breakfast items. Room was dirty!! Only ONE microwave for the entire building. I stayed for the convenience. Ugh!
Stayed 3 nights in Jan 2025

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2025