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Hotel Colonial San Agustin

3.0 star property

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Photo gallery for Hotel Colonial San Agustin

Interior
Lobby
Family Room, Multiple Beds | Balcony
Aerial view
Family Room, Multiple Beds | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle Flores N°5-28, Corner of Chile, Quito, 170130
  • Independence Square
    ‪2 min walk‬
  • Catedral Metropolitana de Quito
    ‪3 min walk‬
  • Church of the Society of Jesus
    ‪5 min walk‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Double Room, 2 Double Beds

  • 430 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 530 sq ft
  • City view
  • Sleeps 5
  • 3 Double Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Room, 1 Double Bed

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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The price is $80 total
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About this property

Hotel Colonial San Agustin

3-star hotel in Quito Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Hotel Colonial San Agustin offers 18 accommodations with safes and complimentary bottled water. Beds feature down comforters. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

A computer station is located on site and wireless Internet access is complimentary. This Colonial hotel also offers spa services, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Colonial San Agustin is a smoke-free property.

Cafe Colonial San Agustin - Overlooking the garden, this café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 7:00 AM to 7:00 PM (USD 21 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Colonial San Agustin

Things to do

  • Library
  • TV in common areas
  • Video library

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1890
  • Colonial architecture
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 21 per day (299 ft away; open 7:00 AM to 7:00 PM)
  • Pet fee: USD 15 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Colonial San Agustin Quito
Colonial San Agustin Quito
Colonial San Agustin
Colonial San Agustin Quito
Hotel Colonial San Agustin Hotel
Hotel Colonial San Agustin Quito
Hotel Colonial San Agustin Hotel Quito

Hotel Colonial San Agustin Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 74 out of 136 reviews
Rating 8 - Good. 42 out of 136 reviews
Rating 6 - Okay. 12 out of 136 reviews
Rating 4 - Poor. 3 out of 136 reviews
Rating 2 - Terrible. 5 out of 136 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Colin

Stayed 3 nights in Feb 2025

8/10 Good

Maxime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

BENJAMIN

Stayed 3 nights in Jul 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and accommodating staff

Staff was very friendly and accommodating. Special mention and thanks to Ernesto. Location couldn't be better: a few steps to the historic center. One suggestion I have is to have more variety in the continental breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Stayed 6 nights in Jul 2023

8/10 Good

amor aida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were placed on the last floor and it was hard for me, being a senior to be walking up and down a flight of stairs. I was short of breath due to altitude issues and on top of that , the constant going up and down made it worse. The staff were a sweetheart though, very helpful and attentive to our needs.
Stayed 2 nights in Jul 2023

8/10 Good

Kitty

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and great staff

Great property with very friendly staff. The area gets a little weird at night so it can get a little hard to get around. Rooms and bathroom are small but clean and comfortable.
Stayed 3 nights in May 2023

10/10 Excellent

Tia, Mableton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was really awesome. It seemed like he ran the whole place all by himself. He was always busy but always remained in a pleasant humble mood. If I returned to Quito, I would stay at this hotel again. It was also in a great location, close to all the historical sites to check off my bucket list. Thank you so much! Tia
Stayed 4 nights in Apr 2023

8/10 Good

Jenny, Fairview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice. I had booked one room and ended up needing 2 additional rooms. The staff accommodated me immediately. The parking was available about two blocks away at certain hours and it is very difficult to double park around the hotel. Uber is highly suggested.
Stayed 2 nights in Apr 2023

10/10 Excellent

MERCEDES

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great hotel with character. Clean, safe and friendly staff.
Stayed 5 nights in Mar 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Christopher Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A complete and utter disaster. This "hotel" is not a hotel. It is essentially a hostel. The pictures are fake. There is no staff onsite which means to get in AND OUT of the hotel, they have to unlock a door. So, expect to be literally trapped inside and unable to leave until the staff shows up. There is a significant fire danger. They do not clean the rooms and only provide one towel during the entire stay (which does not get cleaned). There is not free breakfast as advertised. Further, there is a motion sensor bell which rings all the time so don't expect much sleep. Even though it's $50 a night, you could spend just a little bit more and actually feel safe.
Stayed 3 nights in Feb 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint Hotel.

Quaint hotel in a great location! Staff were very helpful.
Stayed 2 nights in Jan 2023

8/10 Good

Seetharaman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the historic sector of Quito. Climbing the stairs to our room on the third floor made me a little out of breath.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with our host! He provided us with the best possible experience!
Stayed 1 night in Oct 2022

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, lovely rooms in the heart of old town
Stayed 1 night in Jul 2022

8/10 Good

Ann, Wellsville

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe, clean, and quiet except in the rooms on the street side of the building. Staff was helpful. Coffee was bad.
Stayed 3 nights in Jul 2022

10/10 Excellent

Michael

Liked: Property conditions & facilities, room comfort
Adorable surprise in the historic center of Quito.
Stayed 1 night in Jul 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel & amazing workers

Our family if 6 stayed here. Everyone loved this hotel. Breakfast was awesome! The people working were so kind. We are a bit weak in Spanish and they were very patient with us. Very close to old town square. This place felt very safe even though we we’re staying in Quito during the protests.
Stayed 2 nights in Jun 2022

2/10 Terrible

Allen

Stayed 4 nights in Apr 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mix of antique and modern decor is tastefully done. The hotel is bright, calm and cozy. A fountain adds a sense of being in surroundings that invite one to relax.
Stayed 1 night in Mar 2022

6/10 Okay

Iris

Stayed 9 nights in Apr 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, strong internet, in the middle of the Historic Town but quieter than one might imagine. Good breakfast, clean rooms, and helpful front desk staff.
Stayed 1 night in Dec 2021