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Kamana Lakehouse

4.5 star property

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Tahuna Lakeview Room | 1 bedroom, premium bedding, down comforters, pillowtop beds
Lakeview Luxe | 1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service

Explore the area

Map
139 Fernhill Road, Queenstown, 9300
  • Skyline Queenstown
    ‪4 min drive‬
  • TSS Earnslaw Steamship
    ‪4 min drive‬
  • Queenstown Gardens
    ‪10 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

Room options

View all photos for Remarkables King

View from room

Remarkables King

9.6 out of 10
Exceptional
(7 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Remarkables Twin

1 bedroom, premium bedding, down comforters, pillowtop beds

Remarkables Twin

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Lakeview Luxe

Lakeview Luxe | 1 bedroom, premium bedding, down comforters, pillowtop beds

Lakeview Luxe

  • 280 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Tahuna Lakeview Room

Tahuna Lakeview Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Tahuna Lakeview Room

9.8 out of 10
Exceptional
(7 reviews)
  • 258 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Kamana Twin

Kamana Twin | 1 bedroom, premium bedding, down comforters, pillowtop beds

Kamana Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Kamana King

Kamana King | View from room

Kamana King

8.8 out of 10
Excellent
(11 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Kamana Lakehouse

4.5-star hotel in Fernhill
Along with a restaurant, this hotel has a bar/lounge and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning. Housekeeping is available on request.
Kamana Lakehouse offers 73 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

3 hot tubs are on site.

Guests under 4 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Kamana Lakehouse features 3 hot tubs. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

2 meeting rooms are available. This luxury hotel also offers spa services, a terrace, and multilingual staff. Onsite self parking is complimentary.

Kamana Lakehouse has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Nest Kitchen + Bar - This fine-dining restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: NZD 45 to 45 for adults and NZD 22 to 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Nest Kitchen + Bar

Things to do

  • 3 hot tubs
  • Bicycle storage
  • Private wine tours
  • Ski storage
  • Wine tours

Family friendly

  • In-room crib
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • 2 meeting rooms

Outdoors

  • In the mountains
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies)
Guests must reserve access to the private spa tubs in advance. The listed facility fee is charged per hour and covers 3 guests. Children ages 5-11 are allowed in the spa tub from 9 AM to 4 PM and must be accompanied by an adult. Children under 5 years old are not permitted in the spa tub.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately NZD 45 to 45 for adults, and NZD 22 to 22 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, access to the hot springs, and high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to the spa tub is available by reservation for a one hour session and accommodates up to three adults
Children between 5-11 years old are allowed in the spa tub and must be accompanied by an adult.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 4 years old are not allowed in the hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Aspen Queenstown
Aspen Tanoa Queenstown
Tanoa Aspen
Tanoa Aspen Hotels
Tanoa Aspen Queenstown
Kamana Lakehouse Hotel Queenstown
Tanoa Queenstown
Aspen On Hotel Queenstown
Queenstown Aspen On Hotel
Tanoa Aspen Queenstown Hotels Hotel
Tanoa Aspen Hotels Hotel
Kamana Lakehouse Hotel
Kamana Lakehouse Queenstown
Kamana Lakehouse
Kamana Lakehouse Hotel
Kamana Lakehouse Queenstown
Kamana Lakehouse Hotel Queenstown

Kamana Lakehouse Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 331 out of 452 reviews
Rating 8 - Good. 82 out of 452 reviews
Rating 6 - Okay. 27 out of 452 reviews
Rating 4 - Poor. 6 out of 452 reviews
Rating 2 - Terrible. 6 out of 452 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely views.
Stayed 2 nights in Mar 2025

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jiajia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Ann

Traveled with group
Disliked: Room comfort

Lack of Accommodation for ongoing Construction

I booked this trip for my husband and I along with 4 of our friends. What I didn’t know until the day after we arrived that nearby there was a major construction project underway. There was no mention of it on the Hotels.com website otherwise I would have never booked the rooms there. The hotel did point out that it was posted on their website but shame on me for not checking. Really? Given the expense we were incurring and flying a long distance to arrive there the hotel could have sent us a message beforehand as I was later told the construction had been ongoing since March of 2024. The hotel did let us depart a day early without penalty but really didn’t offer any other form of compensation which was extremely disappointing. When I did speak to the manager, Christine, she did offer to comp dinner for us that night but we were already seated at a local restaurant for dinner while I was speaking to her of the phone. I really felt the manager could have compensated us in some way and even mentioned waving the breakfast charges but she wouldn’t. The hotel was very noisy all day long with constant thumping of the equipment and the dining room windows in view of the construction cranes so they could have done much more to accommodate us for the price we paid. Would never return.
Stayed 4 nights in Mar 2025

8/10 Good

Angelique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kamana is lovely and luxurious. Our room was large and beautifully decorated. We loved the fluffy robes and comfy bed. The lounge is gorgeous and the restaurant has outstanding view of the lake and mountains. We arrived after a backpacking trip and sat in the lounge area (also with great views) for a delicious dinner from a varied menu (great wines too). A huge plus is the complimentary private soaking tub session for guests (be sure to book well in advance). Parking is free. Also, the staff are extremely attentive and helpful. We stored a few bags with them for several days while backpacking and they had moved them into our room before we arrived. There are a few downsides: The location isn't walkable to downtown Queenstown so bring your car. Also, there's a lot of construction going on at their adjacent sister property. It blocked some views (though not the restaurant/lounge), was quite loud during work hours and the equipment, at times, blocked parking access and made driving in/out a challenge. Once that's complete, this will be a five star experience.
Stayed 1 night in Feb 2025

10/10 Excellent

kavindra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful location and clean property
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Pratik

Stayed 3 nights in Feb 2025

6/10 Okay

Ian Gordon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We were very friendly with the reception staff and yet they gave us a room with a bad plumbing smell that they had tried to disguise (my wife worked in the hotel business) We asked to be moved and this was done in 10 minutes. De Gustation dinner was amazing as is the view from the restaurant. Our overall impression is that the staff were not empowered by the manager to respond to customer requests without referring to management. At breakfast the waiter said he was “going to check if we were entitled to breakfast” This is not what you expect in a hotel where you are spending over $500 USD.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ina gorgeous location
Stayed 1 night in Mar 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and restaurant. There is a bit of construction at the moment between the hotel and the views though. Otherwise very nice place.
Stayed 3 nights in Feb 2025

10/10 Excellent

Vanessa, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our view from our Lakeview Room was totally spoilt by the massive construction site right below our balcony. Very noisy and total lack of privacy given that workers were barely 50 ft away from 8am to 6pm! When we queried the front desk about the situation, they were sympathetic, but the solution was we could move to a non-lake view room and be reimbursed the difference in price! When this occurred at a previous hotel, they had the courtesy to send an email that warned us, as upcoming guests, of the situation. The Kamana Lakehouse would be well advised to do the same!! It really was terribly disappointing.
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Yashan Zarir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean, modern and beautiful location
Stayed 3 nights in Feb 2025

10/10 Excellent

Larry, Bloomfield Hills

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the views from the restaurant and our room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nikhil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Right on the bus line. Room was terrific
Stayed 2 nights in Jan 2025

10/10 Excellent

Sidhesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views
Stayed 1 night in Feb 2025

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There is construction going on in front of the hotel which woke us up at eight in the morning. The hotel itself is very beautiful and the grounds are very nice other than the construction
Stayed 2 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnificent views

A magnificent hotel overlooking the mountains and lake. The lake room was gorgeous, loved it!
Stayed 2 nights in Feb 2025

10/10 Excellent

Christophe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and beautiful view. The soundproofing was great which is necessary as the car park is just outside.
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome from reception staff. Very helpful. Room was good size and had everything that you required. Exceptional view. Restaurant was fully booked so recommend that you book in advance. However we were accommodated in the bar lounge. Good choice of wine and bar snacks that sufficed as an evening meal. Comfortable bed. Rainfall shower with lovely toiletries. Again book the hot soak tubs in advance. Restaurant for breakfast was delicious and again great service.
Stayed 1 night in Jan 2025

4/10 Poor

Dimitrios

Stayed 4 nights in Jan 2025