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Hotel St Moritz, Queenstown - MGallery

5.0 star property

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Photo gallery for Hotel St Moritz, Queenstown - MGallery

Exterior
Miscellaneous
View from room
Breakfast, lunch and dinner served
Golf

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
10-18 Brunswick Street, Queenstown, 9348
  • TSS Earnslaw Steamship
    ‪5 min walk‬
  • Skyline Queenstown
    ‪11 min walk‬
  • Queenstown Gardens
    ‪17 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Lake View (St Moritz)

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King Bed, Lake View (St Moritz)

  • 344 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (St Moritz)

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King Bed (St Moritz)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Alpine)

Premium bedding, down comforters, in-room safe, laptop workspace

Suite, 1 Bedroom, Garden View (Alpine)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Lake View

  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Lake View (Alpine)

Premium bedding, down comforters, in-room safe, laptop workspace

Suite, 1 Bedroom, Lake View (Alpine)

  • 581 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Alpine)

Suite, 1 Bedroom (Alpine) | Premium bedding, down comforters, in-room safe, laptop workspace

Suite, 1 Bedroom (Alpine)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Lake View (St Moritz)

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King Bed, Balcony, Lake View (St Moritz)

  • 344 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Lake View (Alpine)

Premium bedding, down comforters, in-room safe, laptop workspace

Suite, 1 Bedroom, Balcony, Lake View (Alpine)

  • 581 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (St Moritz)

Premium bedding, down comforters, in-room safe, laptop workspace

Room, 1 King Bed, Garden View (St Moritz)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel St Moritz, Queenstown - MGallery

5-star hotel in Queenstown City Centre
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Hotel St Moritz, Queenstown - MGallery offers 142 accommodations with espresso makers and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel St Moritz, Queenstown - MGallery features 2 hot tubs and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center. Event facilities measuring 2153 square feet (200 square meters) include conference space. This luxury hotel also offers a library, multilingual staff, and ski storage. Onsite parking is available (surcharge), along with a car charging station.

Hotel St Moritz, Queenstown - MGallery is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
Hotel St Moritz, Queenstown - MGallery has a restaurant serving breakfast, lunch, and dinner.
Lombardi Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Portuguese, Romanian, Russian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Secured, covered self parking on site (NZD 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 40 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • Lombardi Bar
  • Lombardi Restaurant

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Library
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 80.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 40 for adults and NZD 20 for children
  • Covered self parking fee: NZD 40 per night
  • Rollaway bed fee: NZD 80.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Moritz MGallery Collection
Hotel St Moritz Queenstown MGallery Collection
Moritz MGallery Collection
St Moritz Queenstown MGallery Collection
Hotel St Moritz MGallery Collection
St Moritz MGallery Collection
St Moritz, Queenstown Mgallery
Hotel St Moritz, Queenstown - MGallery Hotel
Hotel St Moritz Queenstown MGallery Collection
Hotel St Moritz, Queenstown - MGallery Queenstown
Hotel St Moritz, Queenstown - MGallery Hotel Queenstown

Hotel St Moritz, Queenstown - MGallery Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews
Rating 8 - Good. 260 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Loved our stay here before our routeburn track hike. Friendly staff and lovely rooms.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel St. Moritz

The entire process from checking in, staying four nights and checking out was a pleasure. We would recommend this hotel to anyone. A delightful stay in an amazing town.
Stayed 3 nights in Jan 2025

10/10 Excellent

Mary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good location close to the Queenstown action but far enough away to provide some quiet
Stayed 2 nights in Jan 2025

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation conveniently located right where you need to be for all things Queenstown has to offer. If you travel here during summer be aware the hotel was built a while back when they prioritized heating over a/c so their is no a/c. The room we stayed in on the 2nd floor sat at 24.4°C for the most part. They do provide effective fans to help cool things. The staff is wonderful and just a short walk to restaurants, shopping, and attractions.
Stayed 3 nights in Jan 2025

4/10 Poor

Will

Liked: Cleanliness
Disliked: Staff & service
I was disappointed with my two stays at the St. Moritz. While the facilities were beautiful, the service at the bar was subpar. The room I was given had all usable outlets far from the bed, so I had to uncomfortably sleep in the bed backwards. During my second stay, I had to ask for a fan that had been said to be in all rooms. At the bar, the staff seemed more concern with gossiping than attending to their customers - I was clearly standing in line to pay for my drinks and struggled to get the bartender’s attention because, as I could overhear, they were discussing staff drama. This was particularly unprofessional and off-putting. The food at the restaurant was inconsistent - half of the dishes were great and the other were bland. Having laundry was very convenient. Altogether, I expected better service, attention to details (e.g. outlets) to go with the outstanding premises.
Stayed 2 nights in Jan 2025

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Erin

Stayed 4 nights in Jan 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Amacing place
Stayed 4 nights in Jan 2025

10/10 Excellent

Darby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Nicholas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great, my only complaint is that I paid $40 a night for car parking and each night it was full. Had to park on the street a couple of time. Why sell the park space if you sell to many and there is is t enough space? Am I paying for the opportunity to park?
Stayed 4 nights in Jan 2025

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel St. Moritz. However we had booked and paid more for a lake view room and our room was on the 3rd floor facing the lake but could only see about 1/3rd of the lake as the building in front blocked out the rest. I’m sure the view was better on the higher floors. The room was great and we loved our stay but was disappointed in the obstructed view.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Marva

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Pauline was so kind and helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Sunil

Stayed 5 nights in Dec 2024

10/10 Excellent

gareth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent hotel in the perfect location will definitely return
Stayed 3 nights in Dec 2024

10/10 Excellent

Eduardo, Montreal

Liked: Amenities
Great location, beautiful hotel with a great view to the lake …the bar and restaurant has a terrace with a bread taking and the food is amazing. The hotel staff is adorable friendly and helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Stayed 3 nights in Nov 2024

8/10 Good

yogita, jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
***
Stayed 3 nights in Nov 2024

8/10 Good

Sherry

Stayed 1 night in Oct 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
Hotel had maintenance and room was located under the restaurant.
Stayed 6 nights in Oct 2024

10/10 Excellent

Kea, Carlingford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and convenient location but still quiet. Short walk into town. Property is aging but has a very chalet feel.
Stayed 5 nights in Sep 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was directly above the HVAC plant so was a little noisey during the night.
Stayed 3 nights in Oct 2024

10/10 Excellent

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was our second time staying here and we absolutely love it Special shout out to maddie at the front desk who went above and beyond for us during our stay
Stayed 4 nights in Oct 2024