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Holiday Inn Queenstown Frankton Road by IHG

4.0 star property

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Photo gallery for Holiday Inn Queenstown Frankton Road by IHG

In-room safe, desk, laptop workspace, blackout drapes
Exterior
Meeting facility
Breakfast, dinner served; British cuisine, alfresco dining
Breakfast, dinner served; British cuisine, alfresco dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Gym
  • Room service

Explore the area

Map
594 Frankton Road, Queenstown, 9348
  • Queenstown Mall
    ‪5 min drive‬
  • Skyline Queenstown
    ‪5 min drive‬
  • Kiwi and Birdlife Park
    ‪5 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪5 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Lake View

9.6 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • Lake view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Lake View

  • 280 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premium Room, Multiple Beds, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, Lake View

8.4 out of 10
Very good
(9 reviews)
  • 269 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 280 sq ft
  • Resort view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Lake View

7.2 out of 10
Good
(5 reviews)
  • 280 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Sherwood Queenstown

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4.2 out of 5, Very Good, (871)
$178 nightly
The price was $197
The price is $178 total
includes taxes & fees
Sherwood Queenstown

About this property

Holiday Inn Queenstown Frankton Road by IHG

4-star Queenstown hotel with restaurant
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite.
Holiday Inn Queenstown Frankton Road by IHG offers 75 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a hot tub, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a hot tub, Holiday Inn Queenstown Frankton Road by IHG features a sauna and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Onsite parking is available (surcharge).

Holiday Inn Queenstown Frankton Road by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Seasons Restaurant + Bar - This restaurant specializes in British cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Uncovered self parking on site (NZD 20 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 30 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Seasons Restaurant + Bar

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Hot tub
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • In-room crib
  • In-room refrigerator
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 30 per person
  • Uncovered self parking fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Goldridge Queenstown
Holiday Inn Queenstown Frankton Road Hotel
Goldridge Resort Queenstown
Goldridge Hotel Queenstown
Holiday Inn Frankton Road Hotel
Holiday Inn Frankton Road

Holiday Inn Queenstown Frankton Road by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 414 out of 1000 reviews
Rating 8 - Good. 389 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally friendly and helpful, even helped put our luggage in our car. Room is about due for a bit of painting and patching of dings in walls and bath
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean room with a comfortable bed and a great view.
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient for the airport. All car parking spaces were full but we had no problem parking in the public car park across the road. Lots of dinning options around the hotel. Very good breakfast at the hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Stayed 1 night in Feb 2025

6/10 Okay

Wesley

Liked: Staff & service, amenities, property conditions & facilities
Photo shown a nice lake view and balcony. Mentioned a Queen side bed. No mention of parking charges. Found it to be a low level outhouse away from the main building, with two single beds. Not as luxurious as the photos shown.
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit dated, but it had air conditioning and the bed was comfy. It had hot tubs as well that we didn’t use. It’s close to downtown Queenstown, but not really walkable.
Stayed 1 night in Jan 2025

10/10 Excellent

Yu, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Vijay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Parking was a night mare. It is additional $20/night..all internal roads are narrow and sloped and curvy. Breakfast options were plenty and they changed the some items the next day. Rooms are near but small. My main issue was power outlets was only available on one side of the beds. No way to connect to a power outlet if you are on the other queen bed. It have been better if the outlets are in the middle.
Stayed 2 nights in Jan 2025

6/10 Okay

Jawad

Liked: Cleanliness, staff & service, property conditions & facilities
Its was expensive for small place.
Stayed 6 nights in Jan 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a bit expensive. You pay for the great views from most rooms and from the hotel restaurant. Good breakfast or dinner if you choose to pay extra. Location is on the road out of town, so you may need to take bus or taxi to visit downtown where all the restaurants are. I walked downtown from the hotel a few times, which is a lovely stroll on a path beside the lake, but takes about 50 minutes or longer. Bus tours will pick you up at the nearby bus stop on their way, but you need to arrange ahead of time.

4/10 Poor

Jael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free parking for customers. It's expensive
Stayed 3 nights in Jan 2025

2/10 Terrible

Gabby

Stayed 2 nights in Jan 2025

2/10 Terrible

Dawson

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed in our stay here. Our room had clear signs of damage with damaged wall linings, the bathroom ceiling was covered in mould as the fan did not work and it did not have opening windows. This meant hot warm air from the shower had nowhere else to go except for the room we were staying in. Aside from the mouldy ceiling and health risk. The shower head was also damaged and had leaked - the hotels fix was a bit of tape which did not work. Be careful as they charge a $200 security deposit upon checking in so if you’re worried - take photos!
Stayed 2 nights in Jan 2025

6/10 Okay

Boris, san francisco

Stayed 2 nights in Dec 2024

10/10 Excellent

IAN

Traveled with family
Lakeland views ,smart modern accomodation ,onsite parking and top notch service
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night so worked well for us
Stayed 1 night in Jan 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good lake view room
Stayed 3 nights in Dec 2024

2/10 Terrible

Bruce

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Eric Ross

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

4/10 Poor

Anupam

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This is a decent and quiet property. The overall property conditions and facilities are quite good, although our stay was clouded by some poor service/communication which we faced during our two nights stay at the Holiday Inn - Frankton Road Queenstown. We were advised by the receptionist / duty manager (around 3 pm) that the restaurant would be open for dinner up until 9 pm. Considering our lunch was quite decent, we opted to have our dinner as well as other meals at the hotel (restaurant). However when we arrived for dinner at approx 8 pm and were asked to take a seat, another member of the staff advised us that the last dinner service ended at 8pm and they could not serve us anymore as they were too busy serving a group. While we understand and appreciate a hotel should look after its bigger clienteles. we did not expect such poor communication from a chain hotel. At the very least, one of the staff could have informed us, given we were advised only couple hours earlier that dinner would be served until 9 pm. A clear example of the right not knowing what the left hand is doing! My partner and I left the restaurant with a bad taste, given we were initially allowed to enter and sit at the restaurant. As a newly wedded couple from Australia, I will not be returning or recommending this hotel to anyone.

10/10 Excellent

HAIMING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 2 nights in Oct 2024

10/10 Excellent

warwick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from The front desk
Stayed 1 night in Sep 2024

10/10 Excellent

Jaycil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are excellent and so are the staff.
Stayed 3 nights in Sep 2024

8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resturaunt was excellent. Amazing Italian food Best ive had
Stayed 1 night in Aug 2024