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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Relax in a serene hot tub surrounded by lush greenery and natural stone walls.
Relax in the hotel lobby, featuring a fireplace, comfortable seating and a reception desk.
Relax in a serene space with a central seating area, waterfall feature, and lush greenery, plus a comfortable bed and balcony with a view.
Experience the grandeur of our lobby, featuring a spacious open floor plan, a grand staircase, and a reception area with seating.
Relax in a spacious lounge area with a large sofa, coffee table, and armchairs, featuring a fireplace and staircase to additional space.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪8 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(186 reviews)
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Studio (Unilofts Building)

7.8 out of 10
Good
(28 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(62 reviews)
  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hotel Universel provides a health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 588 out of 2078 reviews
Rating 8 - Good. 637 out of 2078 reviews
Rating 6 - Okay. 452 out of 2078 reviews
Rating 4 - Poor. 240 out of 2078 reviews
Rating 2 - Terrible. 161 out of 2078 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

andrew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a reception hall above our room that was not told on checkin. Party going at 11pm.. beds are literally hard as wood. When advisinb for noise the hotel workers stated not their problem. I will be pursuing a refund for this hotel night. Place is terrible
Stayed 1 night in Apr 2025

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Félix

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 1 night in Apr 2025

10/10 Excellent

Cristelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnelle es très gentil et accommodant ! Super 7 jours
Stayed 1 night in Apr 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect except the blood stain on the bed
Stayed 1 night in Apr 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

8/10 Good

Jane, Donnacona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très beau séjour Bien pour l’as famille
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Happy

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Colette

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Nicolas

Stayed 1 night in Apr 2025

6/10 Okay

Nadia

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Le spa etait glacé La douche ne coulait pas bien Le séchoir à cheveux ne restait pas branché
Stayed 1 night in Apr 2025

8/10 Good

Dave

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here, the staff was friendly and helpful and prompt if we needed anything. Great location and didn't take long to get to our destinations. Loved the pool area, but wasn't expecting a cold water whirlpool, would have preferred it to be warm like the other one. Our room was big and very clean, very nice jet tub too! The hotel was very up to date except for the hallways, they need an update. Other than that, would highly recommend!
Stayed 3 nights in Mar 2025

10/10 Excellent

Marie helene

Stayed 3 nights in Mar 2025

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel staff were very friendly and helpful
Stayed 1 night in Mar 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
It needs some major Reno’s. I heard to not let the outside fool us, but the outside was way nicer than the inside. The pool was originally why we booked. Weird set up- Boston pizza was basically in the same area as the pool, so people are eating and watching you swim… there was also hotel rooms with “balconies” over looking the pool… so strange. Also- the pool was filthy. The hot tubs were cloudy and murky. The room was atrocious. Run.
Stayed 1 night in Mar 2025

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons séjourné deux nuits dans cet hôtel pour une compétition à l’Université Laval, et ce fut une véritable déception. Certes, l’emplacement est idéal, mais l’expérience hôtelière frôle le cauchemar. Cet ancien motel, grossièrement rebaptisé "hôtel", offre des chambres aussi bien insonorisées qu’une porte de grange. L’accès à la piscine et au Boston Pizza pourrait être un atout, mais sans aucun raffinement. Quant aux lits, ils n’ont même pas de protège-matelas, un détail pourtant élémentaire. Le plafond en stucco nous rappelle tristement les choix douteux des années 70, témoignant du manque d’effort dans la rénovation. Et pour couronner le tout, le prix est scandaleusement plus élevé que celui des autres hôtels du secteur. Si vous assistez à un événement universitaire, passez votre chemin – cet endroit ne vaut absolument pas le détour.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Annick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2025

10/10 Excellent

Félix

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 1 night in Mar 2025

10/10 Excellent

Andree-Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025