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Hotel Universel

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Universel

Spa
Plasma TV
Exterior detail
Reception
Spa

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪8 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Studio (Unilofts Building)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hotel Universel provides a health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 558 out of 2010 reviews
Rating 8 - Good. 622 out of 2010 reviews
Rating 6 - Okay. 440 out of 2010 reviews
Rating 4 - Poor. 234 out of 2010 reviews
Rating 2 - Terrible. 156 out of 2010 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Bruno

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall it's a middle class family hotel, if you intend on having a peacefully stay ,it is not the place for you. The hotel is located near everything ...look up for The Pyramid if your looking for food during your stay . The room was ok overall considering the age of the building ...
Stayed 3 nights in Mar 2025

2/10 Terrible

Shawn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible parking layout. Basic services are hard to get ( room cleaning/ fresh sheets or towels), pool area was not clean or upkept. Water damage and leaking in hallways. Very limited tv, beds uncomfortable, no decor. Very noisy, and way too expensive for what you get. This place needs major renovations and new management.
Stayed 3 nights in Mar 2025

8/10 Good

Jessie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large rooms, modern, clean and unique! Included a large soaker tub and shower.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Thuc Man Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Nancy

Stayed 1 night in Feb 2025

6/10 Okay

Marc

Liked: Staff & service
Only had one towel. Toilet plugged
Stayed 1 night in Feb 2025

2/10 Terrible

carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service no cleaning the rooms pool so call spa fu of kids even in the sauna where you should be over 18 at least
Stayed 2 nights in Jan 2025

8/10 Good

Pierre-Andre

Stayed 2 nights in Feb 2025

4/10 Poor

mohamed

Traveled with family and small children
Liked: Staff & service
THE ROOM WAS FILTHY WITH LONG HAIRS ALL OVER THE BED
Stayed 2 nights in Feb 2025

10/10 Excellent

Patrick

Stayed 1 night in Feb 2025

10/10 Excellent

Rejean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

An average experience

An affordable option. Overall condition of the hotel wasn’t great. They don’t clean the rooms during your stay unless told to 24hrs in advance. If you go to the Boston pizza that’s attached you have to go through the pool area. Not a huge problem. But they close the pool area at 10:00pm. So if you’re at Boston pizza past 10pm and it’s winter you need to walk back outside.
Stayed 2 nights in Feb 2025

6/10 Okay

Caroline

Disliked: Property conditions & facilities
Décevant pour le prix. Le chambre donnait sur le stationnement, bruyant. La chambre était mal insonorisée, on entendait les discussions dans le hall d’entrée, la distributrice à boissons gazeuses. Il y avait un menu pour le restaurant et une télé, mais aucune feuille d’instruction avec le numéro pour les commandes aux chambres, les postes de télévision, les services offerts ou les restaurants à proximité. À 700$ pour deux nuits, je m’attendais à une expérience plus luxueuse, moins motel. Le lit était cependant très confortable.
Stayed 2 nights in Feb 2025

6/10 Okay

Jessica beaudin

Traveled with partner
Liked: Cleanliness, staff & service
Good place to stay but it is not quiet... there was a lot of kid running around and lot of noise too . Hockey tournament maybe ! Great stay for a family but not so much If you search a quiet place. The room is ok. Not any desk in the bathroom had to put our things on the floor. It's old but clean.
Stayed 1 night in Feb 2025

8/10 Good

Catherine

Stayed 1 night in Feb 2025

6/10 Okay

Steliana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was set on 5 degrees Celsius in the middle of a snowstorm, we had to wait for about 2 hours before it became bearable
Stayed 1 night in Feb 2025

8/10 Good

Anouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Cameron

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Très boff

Style d'un vieux motel mal entretenue... Le spa est froid, gluant et les jets ne fonctionne pas. les sauna sont limite dangereux car le bois est pourrie a plusieurs endroits. Un très gros boff, le seul point positif ce sont les lits qui était confortable
Stayed 2 nights in Feb 2025

8/10 Good

Jeffrey

Stayed 2 nights in Feb 2025

8/10 Good

Aleksei

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rigel, Everett

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Exceptional service and great location.
Stayed 3 nights in Jan 2025