8/10 Good
Gabrielle
Traveled with family and small children, Traveled with partner
Aug 25, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our stay was overall pleasant and we had a good time. We liked that we could enjoy the pool/ restaurant. Our room was unfortunately very noisy, as we could hear the music band loudly.
We were very disappointed as we expected to have a room with a balcony as stated by our expedia selection on their site.
But it turned out to be just a door leading to public staircases going to the pool.
We mentioned this politely to the receptionist. We explained that we were traveling with a baby and expected to be able to sit on a balcony and enjoy the evening while our baby slept. We found out that expedia had not advertised properly the room we selected and politely asked if we could upgrade our room which was unfortunately not possible.
But what almost ruined our experience was the young woman working at the front desk around 15h on 2024-08-24. Her attitude was beyond condescending with eye rolling and rudeness. We were understanding of the situation and the limited options but also disappointed.
We tried to problem and the clerk showed no willingness to help, compensate or at least act with a bit of empathy for the situation.
This was a special, meaningful trip for us.
We were hurt by her lack of professionalism.
Gabrielle
Stayed 1 night in Aug 2024