6/10 Okay
Damien
Traveled with partner
Apr 14, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A beautiful, well maintained hotel in an ideal location lacking some essential comforts with politely indifferent service. I stayed 5 nights at this property with my spouse of 25 years to explore Quebec City. The hotel is gorgeously decorated and well maintained. They are located in old Quebec and it was a pleasure to walk and explore these streets. We were in room 221. Broken bar fridge was swapped out within a few hours of our speaking to housekeeping. Lukewarm water for 5 nights; hot water for 10 mins then cold. My spouse wanted a hot bath and it was not to be. Complained at front desk on 1st three morning and was met with polite indifference, “we will look into it” or “we have some rooms with problems…maybe this is one”. No one ever got back to us. We decided to enjoy our vacation with quick showers. Not expected from a two Michelin key hotel. Bar Artefact was a nice, casual dining experience with great service. Did not try the highly praised Chez Muffy; I tried to speak to the concierge about their menus on two afternoons but no one was at the desk. Swung by Chez Muffy at 2000 on a Thursday and it was empty, no host. We went elsewhere for dinners as there are abundant options close by. Overall, I would not stay again given our experience.
Damien
Stayed 5 nights in Apr 2025