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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Exterior
3 outdoor pools
Exterior
Free minibar, in-room safe, desk, laptop workspace
Beach/ocean view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
  • Room service

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Punta Sam Beach
    ‪13 min walk‬
  • Mujeres Beach
    ‪18 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪60 min walk‬

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

  • 538 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

  • 538 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

  • 538 sq ft
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

  • 764 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

  • 538 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

  • 893 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and safes. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach, a marina, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a garden. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free crib
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (8,719 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 4000.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 42 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2 per person, per night
  • Management fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 4000.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 149 reviews
Rating 8 - Good. 23 out of 149 reviews
Rating 6 - Okay. 13 out of 149 reviews
Rating 4 - Poor. 4 out of 149 reviews
Rating 2 - Terrible. 6 out of 149 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Asib

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort!
Stayed 5 nights in Jan 2025

10/10 Excellent

Dasani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever! Amazing service, Great Staff! Very welcoming
Stayed 3 nights in Feb 2025

4/10 Poor

Kara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is beautifully designed as you enter the main lobby. Grounds and style are very nice. Rooms are also very modern, sheek, and stylish. We travel a lot and have never felt we should write a poor review however we had to. The service is very slow unorganized and lacking. Frustrating. Food was hit and miss. Mostly miss. Which was a huge disappointment. They just had no policies or communication. We have stayed at other new resorts with growing pains and this was by far the most noticable and am disappointing. Pool service was awkward. Felt like a nuisance to the servers. Classic pool cocktails didn't even taste great. How can you mess that up? Also Asian restaurant we would give the food 1.5 stars. The steak restaurant would be recommended for the flavor of the steak and ambiance. The elite status didn't feel elite. If you are looking to enjoy an adult vacation here then maybe re think as you will be around many families and children. There are several other resorts we would recommend and would go back to and won't be back to the SLS PM.
Stayed 3 nights in Feb 2025

8/10 Good

Monica Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Nawaal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About ~30 minutes from Cancún airport and highly recommend booking personal transportation prior to the trip. Overall, this resort is gorgeous and offers many different things to do! We stayed for 4 days and this was enough time in my opinion for a couples trip! I could tell this was a newer resort, as there are some gaps in which could use some fine-tuning. Below is that list: - There was a bit of communication gap and language barriers also made this a tad bit more difficult. - Reservations for the restaurants tend to be full and limited. - Only breakfast buffet and no lunch or dinner buffet. - Bought one spray sunscreen at the store there and noticed it was about $48 on my bank statement which didn’t seem to align with the price on the tag and seems heavily inflated. - Allergies were asked about at all restaurants but there were still peanuts on a few of our dishes. - Booked Elite on Expedia but weren’t informed about the extras that supposedly came with it so missed out on some of those found on website. - Hot tub in room could not be used - produced brownish water. Things we LOVED about our stay: - Amazing and very clean room. - Staff generally was very kind and helpful. - In-room dining was phenomenal! Loved the mobile table so we could sit on the couch, watch tv and the ocean view, while enjoying a delicious and well prepared meal. - Swim up pool was lovely and relaxing. - Adults-only areas were available and a bit separated from the family-friendly areas.
Stayed 4 nights in Feb 2025

8/10 Good

Vanessa Marie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do understand the mixed reviews… nice hotel delicious night food but lacks breakfast options they should learn from fiesta americana condesa food options…if you have a child under 3 don’t expect to be around water park it’s very limited and was told I couldn’t help my child experience her first water slide so when asked to get out they then stated I could get on like 3 or 4 more slides but that’s it, I was confused so she can or cannot get on? Needs better signage. If you are staying by guest tower 1 you have to go around 300 ft for the next accessible ramp (strollers, wheelchairs, etc.) and expect to get wet from the “waterfall” they have towels and floor always wet… Union restaurant: woman chef scratching face and then touching food, don’t say there isn’t space “ but we’ll try to squeeze you in” you either have the space or not made me feel an inconvenience… Pro: Caracol restaurant guayaba flan so delicious Union restaurant- steak and lobster bisque was so tender and yummy we ordered a second round also waiter named adalberto was amazing! Entertainment every day and night was great I would go back. We did learn from the locals nearby while walking that this hotel was down because they were never approved to open which makes sense of all the minor details, rust, and broken items, and continuing construction. Check in is horrible no organization whatsoever waiting over an hour standing up bc if you sit you lose your place in line. Overall yes you should visit.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing.
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. I haven't done a ton of all-inclusive resorts but this one by far was the best. It is new so not busy yet, go now! The food was all excellent. The service was incredible. The adult pool was perfect! My only concern was that I am a breastfeeding mom and asked to cool an ice pack the night before traveling home so I could safely take my milk. They told me they couldn't find a cooler in the entire resort for my one ice pack. The concierge was supposed to try to find something and get back to me. I never heard back from them.
Stayed 3 nights in Jan 2025

8/10 Good

HYE SOO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, great food in general, friendly staff. It is relatively small compared to other resorts out there in cancun but beautiful architecture and design of the resort makes up for it. Amazing diners! Good for kids and families, but no water activities. Evening outdoor concert was a good time too. Very clean but you may feel that there aren’t many variety of activities. There was one time I did get served bad sushi which caused food poisoning though.
Stayed 6 nights in Jan 2025

8/10 Good

Yangkue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant reservation system is not great. You have to reserve 2-3 days in advance. First day you just get turned away by every restaurant and end up in the sports pub
Stayed 4 nights in Feb 2025

10/10 Excellent

Liana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We traveled a lot to Cancun,but this is the best hotel.The hotel was very clean and the food it’s amaizing.The asian restaurant it the best. Definitely, we’re gonna go again to this hotel.
Stayed 5 nights in Jan 2025

4/10 Poor

ALEJANDRO T

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with the kindest staff.A large resort that feels intimate.Wonderful food and gorgeous beach with plenty of loungers.We had an amazing week and again I’ll say that the staff were fabulous.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fun hanging out around Twiggy’s pool. Food was good for all inclusive. Drink selection was good.
Stayed 4 nights in Jan 2025

8/10 Good

Kathleen

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The architecture and interior design of the hotel is amazing! Understanding that this is a new hotel, it is evident that the staff are learning and refining their processes. The check-in process was not smooth, they misgendered me and my partner the entire time and though they assured me that they would make the stay memorable since it was my partner’s birthday, nothing particular happened was done. Dining options are plenty for a 4-5 night stay. The Market had a bounty of options which I appreciated.
Stayed 4 nights in Jan 2025

6/10 Okay

David Santos, Westport

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In general, the property was very nice, the rooms were spacious with comfortable beds and excellent housekeeping services. The beach was wonderful and well kept. Beach service was friendly and responsive. My only negative were the restuarants. Not sure what the problem was, but there was definitely a disconnect between the servers and the kitchen. Orders were wrong, ordered items forgotten, and timing was off. The servers were not attentive and would disappear for long stretches while we went thristy and hungry. The only restuarants that seemed to have their act together was the Italian and Mexican restuarants. Perhaps it's a lack of staff or a lack of training or general mismanagement. Lunch and dinner were very challenging. Food quality and prep (when it arrived) was good. On my last morning at the buffet, my parting gift was intestinal distress...ugh! Hopefully they can get their act together because otherwise it was very nice and enjoyable.
Stayed 7 nights in Jan 2025

8/10 Good

Judith, Nichols

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many kids and no place to eat breakfast or dinner without them!
Stayed 6 nights in Jan 2025

10/10 Excellent

curtis

Traveled with partner
people are very nice. The hotel is not really what I would consider five stars. We had lots of problems with our thermostat. It would run like it had a mind of its own. We asked to switch rooms and although the hotel was not very full, they kept saying all the rooms were taken. It is very nice hotel over I would say it’s worth four stars definitely not a five star.
Stayed 4 nights in Jan 2025

8/10 Good

Mary Doyle

Traveled with group
Beautiful resort. VERY comfortable beds! Excellent beach team and housekeeping. Restaurant service leaves a great deal to be desired (except breakfast buffet). Our experience was especially disappointing at Lotus.
Stayed 7 nights in Jan 2025

8/10 Good

Kamran

The services were slow , waiting list so long
Stayed 5 nights in Jan 2025

10/10 Excellent

Simona, ypsilanti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, food is great, best from all is Lotus, Steak house . Clean, modern resort, lots of options for kids, adults are separated.
Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the SLS Playa Mujeres. The staff were very polite and the service was great. The quality of the food was also great. The property is brand new and very beautiful with lots of things to keep children entertained. I found the rooms to be a tad on the small side compared to similar resorts at this price point, but all was very clean and well taken care of.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosa Mirian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an amazing experience for our first time at Cancun. This place is amazing. Also, very safe for families. They have very strong security in order to maintain safety and privacy for the customers. Everyone was super friendly and very helpful. The food quality amazing!!!!!!! We will definitely come back soon.
Stayed 3 nights in Jan 2025