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Hotel Mousai Cancun Ocean Front Adults Only

5.0 star property

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Photo gallery for Hotel Mousai Cancun Ocean Front Adults Only

2 outdoor pools
View from room
2 outdoor pools
1 bedroom, premium bedding, down comforters, minibar
Hydrotherapy, aromatherapy, facials, 16 treatment rooms

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Playa Mujeres Golf Club
    ‪6 min drive‬
  • North Beach
    ‪45 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Corner Suite Ocean Front

View from room

Corner Suite Ocean Front

  • 1367 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Two Bedroom Corner Suite Ocean Front

  • 2316 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Suite 2 Queen Beds Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Suite 2 Queen Beds Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Corner Suite Ocean Front

  • 2316 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Suite 1 King Bed Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

View from room

Two Bedroom Master Suite

  • 2187 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Corner Suite Ocean Front

  • 1370 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite

View from room

Ultra Two Bedroom Master Suite

  • 2187 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Suite 1 King Bed Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Mousai Cancun Ocean Front Adults Only

5-star Punta Sam hotel with rooftop terrace
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Cancun Ocean Front Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Mousai Cancun Ocean Front Adults Only offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Punta Sam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Some rates at Hotel Mousai Cancun Ocean Front Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Mousai Cancun Ocean Front Adults Only features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This luxury hotel also offers a rooftop terrace, gift shops/newsstands, and concierge services. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests.

Hotel Mousai Cancun Ocean Front Adults Only is a smoke-free property.

NOI Ristorante Italiano - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
The Rooftop - This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Mousai Cancun Ocean Front Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Smooth flooring in room

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Mousai Cancun Ocean Front
Hotel Mousai Cancun Ocean Front Adults
Hotel Mousai Cancun Ocean Front Adults Only Hotel
Hotel Mousai Cancun Ocean Front Adults Only Punta Sam
Hotel Mousai Cancun Ocean Front Adults Only Hotel Punta Sam

Hotel Mousai Cancun Ocean Front Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 9 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

10/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Sagy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To far from the hotel zone
Stayed 4 nights in Mar 2025

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Stayed 3 nights in Feb 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal attention was fantastic!
Stayed 5 nights in Feb 2025

10/10 Excellent

Donna, Nyack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Sacha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Howard

Stayed 3 nights in Jan 2025