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Zel Punta Cana – All inclusive

4.5 star property

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2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Interior entrance
Gym
Zel Swimup Master Suite | Terrace/patio
Zel Suite | Premium bedding, minibar, in-room safe, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪12 min walk‬
  • Los Corales Beach
    ‪12 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Zel Suite

Zel Suite | Premium bedding, minibar, in-room safe, laptop workspace

Zel Suite

  • 796 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Premium bedding, minibar, in-room safe, laptop workspace

Casa Zel SwimUp Suite

  • 3531 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe With Pool View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Pool View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Double Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Garden View

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

View all photos for Room Standard With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Room Standard With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Pool View

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Similar properties

View from room

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, (5821)
The price is $295
per night
$348 total
includes taxes & fees
May 14 - May 15
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About this property

Zel Punta Cana – All inclusive

4.5-star Punta Cana property, connected to a shopping center in Bávaro
4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.
Zel Punta Cana – All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Zel Punta Cana – All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana property has its very own private beach. Zel Punta Cana – All inclusive features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean property also offers a fitness center, spa services, and multilingual staff. Onsite secured self parking is complimentary. A total renovation of this property was completed in December 2024.

Zel Punta Cana – All inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana – All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to 27-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana – All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 124 reviews
Rating 8 - Good. 26 out of 124 reviews
Rating 6 - Okay. 7 out of 124 reviews
Rating 4 - Poor. 2 out of 124 reviews
Rating 2 - Terrible. 4 out of 124 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

McDaniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio !

The place was amazing ! Great staff and overall service was outstanding!!! Great ambiance and the hospitality was great ! Great kiddos to Gladys, Ana, Maria and Alfonso keep up the good work !
The Beach Club
Welcome to paradise
Stayed 3 nights in Jan 2025

10/10 Excellent

Antionette, Corona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just returned from a 4 day stay at this hotel and must say the staff was terrific. Everyone we encountered was very pleasant. The room was very spacious and clean. Would definitely recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Terri Tereasa, Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at Zel. I was skeptical in the beginning since it’s a new resort but the staff was very helpful! Food was great! I had a swim up room and the view was EVERYTHING! I highly would recommend this resort if you are looking for a relaxing vacation. They provided a lot of activities throughout the day. They also have a spa. You can literally walk to the beach but they provide shuttles to and from as well. Definitely was a beautiful experience!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Rose Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars aren’t enough to rate our stay here. The staff go above and beyond. Looking forward to going back and seeing their beautiful faces!!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Flossy Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!
Stayed 5 nights in Jan 2025

8/10 Good

Lianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is not fully open yet. Grand opening is in March. Expect very few guests and no nightime activity. The resort is beautiful and Master Suite Room is amazing. we were on the top floor facing pool in building 3. Zel Beach Club is not a long walk (10 mins) and shuttles are available if needed. Beach club has food and drinks. Not everything is available on the menu so ask in advance. Yoga was awesome at gym area. Zel Staff are inexperienced. Restaurants are satisfactory. Booking each day is a hassle and they can't seem to get it right. Resort is too reliant on cell phone for communication. They use QR codes for menus and activity schedules. They want to communicate with you on WhatsApp. We elected to keep our phones in safe in room and not communicate via WhatsApp at resort. Only one attempt to encourage Melia resort experience and we declined. Overall, it's a great location but bring stuff to do at night after dinner.
Stayed 7 nights in Jan 2025

8/10 Good

Karli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Amazing staff
Stayed 7 nights in Dec 2024

2/10 Terrible

Mayelin, New York

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I booked a family vacation to celebrate New Year's Eve and was extremely disappointed with the resort's failure to meet the advertised expectations. The hotel did not disclose that they do not cater to small children. There are no pools suitable for young kids; the existing pools are too deep, and there are no lifeguards on site. Additionally, there is no designated kids' area, and the buffet is very small. To reach the beach, transportation is required, as it is not within walking distance. I had a terrible experience with my 3-year-old son, who began to struggle in the deep water. I had to jump in to pull him out. After facing numerous obstacles, which I have yet to elaborate on, we checked out the very next day. We informed the front desk, and despite this, the hotel refuses to refund us for our stay, even after stating that they primarily cater to teenagers and adults.
Stayed 4 nights in Dec 2024

10/10 Excellent

Danyel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had just opened 14 days prior to our arrival so, there was some minor issues. However, they offered an un paralleled service. We had 2 and 3 waiters at a time. The Beach Club is beautiful. Amazing large beach with beverage service and lunch area. The place is very quiet and zen. We came back very refreshed
Stayed 6 nights in Dec 2024

4/10 Poor

Kelly

Traveled with family
Disliked: Amenities
Was not impressed with this resort at all. They were supposedly closed for a remodel and name change but I never figured out what was remodeled cause the rooms definitely were not. Furniture needed updated, sofa bed had a very rusty frame that they struggled to get opened. Everything is done through there app and the app never worked for us. Couldn’t schedule room service so I called and they sent me a menu and ever time we ordered off the menu they had no clue what we were ordering and always for the wrong stuff. No one seemed to know much about anything. Was always told that they would get back to us and they never did. They no longer have a store where you can get any snacks or travel items you might need they switched the store to a concept store and only have clothes. According to my booking with Expedia we were suppose to have transportation from the airport and back but when I called before leaving I was told no that I would have to book my own transportation. So I booked my own transportation and we had no problem entering the property but had to argue with them to let our driver in to pick us up when we need to head to the airport. They offered to take us to the main gate by golf cart to get our ride and I told them absolutely not. They need to let the driver in. Was there during the week of Christmas and they had absolutely no activities going on during the day or in the evening. The food was mediocre, buffet food was the best but was always luke warm.
Stayed 5 nights in Dec 2024

10/10 Excellent

jhoselyn

Stayed 5 nights in Jan 2025

10/10 Excellent

Dario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024