2/10 Terrible
Sophia
Traveled with partner
Feb 8, 2025
Disliked: Cleanliness, staff & service, amenities
Terrible experience—do NOT go here.
I booked this trip for my husband's 40th birthday, requesting a special room setup. Despite booking in August for February, nothing was prepared. They promised exceptional service, but it was a disaster.
Our first butler, Pedro, was incompetent—it took 2.5 hours and multiple calls just to get an iron, making us late for dinner. He also ignored our requests to confirm an excursion, forcing us to track him down, only to find him partying on a guest's balcony while on duty. We had to go to the manager to get another butler.
The replacement butler was just as bad. He tried barging into our room without knocking—even with the "Do Not Disturb" sign on—while I was naked. My husband had to intervene.
They also tricked us into a "gift" that turned out to be a high-pressure sales pitch for a $70,000 hotel membership, wasting our last vacation day.
On top of all that, our room had an ant infestation, and we met multiple guests who didn't get what they paid for, including a couple denied their swim-up room.
This hotel ruined our trip and our desire to return to this country. Save your money and sanity—stay elsewhere!
Sophia
Stayed 5 nights in Feb 2025