Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Lobby
Lobby
Restaurant
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Pet friendly
  • Breakfast included
  • Bar
  • On private beach

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Bavaro Lagoon
    ‪12 min walk‬
  • Catalonia Caribe Golf Club
    ‪17 min walk‬
  • Dolphin Explorer
    ‪18 min walk‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

  • 840 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

  • 1055 sq ft
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 2
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 1
  • 2 King Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Full Bed(s)

Room Luxury

  • Sleeps 1
  • 1 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 King Bed(s)

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Triple Room Luxury

  • Sleeps 3
  • 2 Full Bed(s)

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Full Bed(s)

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Full Bed(s)

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Full Bed(s)

Room Luxury With Garden View

  • Sleeps 1
  • 2 Full Bed(s)

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About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star Punta Cana property close to Cabeza de Toro Beach
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. The property offers a restaurant. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Onsite covered self parking is complimentary.

Serenade Punta Cana Beach & Spa Resort - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free crib
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2615 out of 5456 reviews
Rating 8 - Good. 1309 out of 5456 reviews
Rating 6 - Okay. 804 out of 5456 reviews
Rating 4 - Poor. 370 out of 5456 reviews
Rating 2 - Terrible. 358 out of 5456 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

NELSON

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Las sábanas y las toallas muy usadas y muy mal lavadas. La limpieza horrible.
Stayed 8 nights in Nov 2024

10/10 Excellent

Lance

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE PERFECT SERANADE PUNTA CANA
First time at the Serenade Punta Cana. This is a newer hotel and you can see it was very well planned with everything they did. I liked it becaue it was smaller in size, i did not have to take tram car to get to the beach or the buffett. Check in was easy and quick, i asked for an upgrade and was given a beautiful suite with two bathrooms and one bedroom with a pull out couoch bed. The food was excellent, Breakfast lunch and dinner.I had the pleasure of meeting Joandel Cayetano, he was always there for all of us, making sure are drinks were always refilled. Just a perfect helper to all of us. Also Yandys Guerrero and Pelagia Ramirez. Both again very helpful i never had to ask for anything they were always right there. Pebel and Freddy made sure we had everything we needed and cant forget Pedito Rosa .The Captain Victor and Hostess Soribel made sure everything in the buffet ran smoothly. They have a beautiful theater were we saw some good shows. I just wish they would get the theater Air conditioned as it would be warm in side.. We were there for Hollowen and the hotel was decorted so nice. They even had a little haunted house for the kids...All the pools were nice, great water park, and the beach my favotie of all. Very few waves and always chairs to find. This is a beautiful hotel perfect for relaxing, and nce for kids. Hopefully i will return soon. Thank you to all the people that work there you were all great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 10 nights in Oct 2024

6/10 Okay

EDWIN RODRIGO

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not great service, old and dirty towels, poor cleaning, roaches in the dining area
Stayed 8 nights in Nov 2024

8/10 Good

Jonnell

Traveled with family
It was good, the family had fun. Would prefer if there was a designated smoking area
Stayed 7 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The resort was beautiful. Housekeeping came everyday and cleaned our rooms. We went to the spa and even upgraded our stay to gold. Our concierge Marcos was amazing. We will be back in the near future
Stayed 4 nights in Oct 2024

2/10 Terrible

Deanna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel around 12 noon and were told that we had three rooms. One on the adult only side and two on the family side. We were told to call Expedia to fix since we wanted both rooms on the adult only side. After spending hours on the phone we cancelled one room from the family side to later be told by the front desk that someone made an error in checking us into someone else's room on the adult only side. We packed and went to the family side to be told we did not have a room due to the earlier cancellation. We called Expedia and was only given the option to cancel our package and rebook the package for $4000. We did not like this option and was asked to be transferred to a manager. The manager raised his voice and reitterated my only option was to cancel the package and rebook. The manager hung up on me and I had no other option but to rebook the room paying twice to stay at Serenada. We received no assistance from the hotel or Expedia. Two days later we received a call from a manager giving us preferred guest bands. This in no way resolves the issues we had with Expedia and Serenade. I'm pissed!!!

2/10 Terrible

Deanna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the adult only side of the hotel at 12 noon. We were told that we had three rooms booked. Two of the rooms were on the family side and one was on the adult only side. We were told to call expedia because we wanted to be booked for the adult only side. Talked on the phone with Expedia for more than 2 hours and decided to cancel one of the rooms on the family side and be penalized with a cancellation fee. We checked into one room on the family side and one room on the adult only side. Later to be told by the front desk that the front desk made an error in checking us into someone else's room and we have to leave and transfer to a room on the family side. Once over to the family side we were told no reservation was available for us due to the previous cancellation so we would need to call Expedia to get the room reinstated. Once on the phone with Expedia for another hour or so and being transferred to a manager, the manager tells me my only option is to cancell my entire package and rebook the package which would have me spend another $4000. We did not like this option and the manager raised his voice to me and hung up the phone. We were left with no other option but to rebook our room or be roomless in the Domincan Republic. Could not get any help from the hotel or Expedia so left paying twice for one room. Two days later we were called by a manager from the hotel and was given preferred guest tags for the hotel. This by no means resolves the predicament. I'm piss

8/10 Good

Damaris

The food was not that great. In the area of the bufet there were a lot of flys steping in the foods. That was pretty upsetting. The towels and bed sheets had stains and looked in very bad conditions.
Stayed 4 nights in Nov 2024

8/10 Good

Nydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here, staff were friendly from the time we stepped foot onto the resort! Be sure to make reservations at the restaurants that they offer, the Hibachi- Teppenyaki (may have misspelled) was great. Buffet was okay. Overall we loved the resort.
Stayed 4 nights in Oct 2024

6/10 Okay

Jamel

It was okay, not so great overall.
It was ok, I was expecting more.
Stayed 1 night in Sep 2024

4/10 Poor

ANNETTE

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was terrible.
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning!! Everything about this hotel was amazing and the staff were amazing and welcoming
Stayed 5 nights in Oct 2024

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Oct 2024

8/10 Good

Gabriel

Stayed 6 nights in Oct 2024

6/10 Okay

CRISTIAN

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Hrair

Great
Stayed 4 nights in Oct 2024

8/10 Good

MARTINA, bronx

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Kashef

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resorts! Lovely staff!
Stayed 3 nights in Nov 2024

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Yeikel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo maravilloso
Stayed 4 nights in Oct 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

YUNEISY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 star ⭐️, super super in everything
Stayed 3 nights in Nov 2024