Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Lobby
Lobby
Terrace/patio
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Cabeza de Toro Beach
    ‪12 min walk‬
  • Catalonia Caribe Golf Club
    ‪19 min walk‬
  • Bavaro Beach
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

  • Ocean view
  • 840 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • Sleeps 3
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

  • 1055 sq ft
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • Sleeps 4
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • Sleeps 3
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • Sleeps 2
  • 2 King Beds

Luxury Suite

  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • Sleeps 1
  • 2 King Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Full Bed(s)

Room Luxury

  • Sleeps 1
  • 1 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 King Bed(s)

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Triple Room Luxury

  • Sleeps 3
  • 2 Full Bed(s)

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Full Bed(s)

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Full Bed(s)

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Full Bed(s)

Room Luxury With Garden View

  • Sleeps 1
  • 2 Full Bed(s)

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About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star Punta Cana property close to Cabeza de Toro Beach
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. The property offers a restaurant. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Onsite covered self parking is complimentary.

Serenade Punta Cana Beach & Spa Resort - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2799 out of 5884 reviews
Rating 8 - Good. 1414 out of 5884 reviews
Rating 6 - Okay. 883 out of 5884 reviews
Rating 4 - Poor. 399 out of 5884 reviews
Rating 2 - Terrible. 389 out of 5884 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Chartaysha

Traveled with family
I feel our room could of been better cleaned, and provided wash cloths.. upon check in it was just bath towels no wash cloths
Stayed 4 nights in Jan 2025

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Beware of spa workers trying to sell excursions. Only use the company on site bottom level. The food was mediocre but a very clean resort.
Stayed 4 nights in Jan 2025

6/10 Okay

Valerii

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My recent stay at this 5-star resort was quite disappointing and left much to be desired in terms of service and guest experience. The staff weren’t particularly friendly or welcoming, which created a negative first impression. It often felt like they were just going through the motions rather than genuinely caring about guest satisfaction. This was especially noticeable at the buffet, where interactions felt rushed and impersonal. The tour providers were also overly pushy, making it seem like booking a tour was an obligation rather than an option. From the main lobby to the tour vendors, there was a sense that if you didn’t accept their offers, you weren’t truly considered a guest. Having stayed at various resorts in Europe and Mexico, this level of pressure and lack of hospitality was surprisingly disappointing. Another frustrating aspect was the inability to participate in activities like volleyball or soccer outside of designated entertainment hours. The entertainment team made it nearly impossible to get a ball, which was frustrating for guests looking to enjoy these games at their convenience. Additionally, ongoing renovation work near Building 3 was a major disruption. The noise during the day made it difficult to relax in the room or enjoy any downtime. The resort should have informed guests about this beforehand so they could make an informed decision. For a 5-star resort, the management needs serious improvement. Better staff training, a more welcoming atmosphere
Stayed 4 nights in Feb 2025

6/10 Okay

Ray A

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So this is my second trip to the DR. First time was at the Majestic. There is not a comaprison. Majestic was hands down better in almost every way. Serenade was cheaper but I wish I would not have booked here. The staff was good but the facility itself just was not on par. The room was dated and small. The roof was shoddy and the upgrade I paid for was not worth it at all. If you just want to save money then stay here. If you want an exceptional experince then go somewhere else.
Stayed 5 nights in Feb 2025

8/10 Good

Zhongcheng

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice friendly room is clean.I went to different resorts in punta cana
Stayed 6 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Anatoly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities are within short walking distance, food variety and taste is great,the beach is great enough umbrellas and lounge chairs any time. Great shows every day. Very satisfied.
Stayed 9 nights in Jan 2025

10/10 Excellent

Monika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was a 10 out of 10 Can't wait to come back this Summer.
Stayed 4 nights in Feb 2025

6/10 Okay

Frank Marques

Liked: Cleanliness
Stayed 4 nights in Feb 2025

8/10 Good

Ian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water slides were a big hit with our kids and once I was able to sign into the resort app it was easy to get reservations at the restaurants. The resort is also a fairly short drive from the airport which was nice.
Stayed 6 nights in Jan 2025

10/10 Excellent

Yanila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, I had no issue with my room, it was great by the way. Very clean and it looked renovated. The cleaning lady was there every day(twice a day) checking on the room and changing everything. Mini bar was not great but was ok with water bottle, two types of soda bottles and one type of beer. I spent my birthday there so they decorated my room and gave me a cake to enjoy for my birthday, a nice touch. The only thing I did not like was that they are under construction and that was not specified when we booked. But honestly we spent 5 days there and only one day we actually heard noises from the building that was being constructed in front of ours. Food is amazing, with about 5 restaurants to choose from plus the buffet that had different options every time. There is also a food truck by the beach and a mini bar. Pool bar did not let us down, drinks were incredible and the guys were always ready to serve no matter how busy it was. The lobby was always full of people but the service was still always great. Night entrainment was not amazing but it was ok, best night was white night on friday at the beach. The nightclub was always open around 11 pm and it was ok too. If your are young and want to have fun with no kids I would recommend to book on the adult side which is the Serenade all adults hotel right next to it because they let you enjoy both properties whereas if you are booked in this one you only have access to this hotel and not the adult side.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shirley

Stayed 7 nights in Jan 2025

2/10 Terrible

Inga

Disliked: Cleanliness, staff & service, property conditions & facilities
Food in Restorante is very poor service is poor,service of transportation is terrible..45 min waiting car in airport..nobody speaks English.. poor properties..hotel 3 strars
Stayed 6 nights in Jan 2025

4/10 Poor

Donald

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very mediocre. Not once did room service come to clean in 5 days. Construction constantly very noisy. The hospitality is very bad here. Would never come back to this area again! Would rather spend an extra $2k to go somewhere way better. Food is boring. Restaurants all the same style nothing great. We had to eat the buffet after the so called “restaurant” food. Overall had a very lousy experience in Punta cana and probably will never come back.
Stayed 4 nights in Feb 2025

10/10 Excellent

Rafal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only cons is that there are construction site of other building which sometimes cause noise. Otherwise was great :)
Stayed 6 nights in Jan 2025

10/10 Excellent

Sergio

Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Olena

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Check-in Check-in was quick, and we got drinks, but for three guests, we received only two keys and no hotel info. Staff Service was terrible—getting water took forever, and staff seemed uninterested. Most didn’t understand basic English. They were more helpful to Spanish speakers. A wrong coffee order was remade with a bad attitude. Room Spacious and clean, but the bathroom design was awkward—one door for both the toilet and shower, which had a transparent wall. Coffee and drinks were restocked every other day, and we got only two bathrobes for three guests. Beach/Pools Clean with enough loungers. Lots of seaweed, but staff cleaned it quickly. Restaurants/Bars Reservations were nearly impossible. When we finally dined in, service was poor, and food wasn’t worth it. The sports bar was severely understaffed, making ordering a hassle. Entertainment The best part—plenty of activities, and the animation team was great. Overall The hotel has potential, but due to poor service, we wouldn’t return.
Stayed 6 nights in Jan 2025

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was not friendly or attentive and everything is run via QR codes, yet there are no QR codes in the room and when you ask a question, staff refers you to the QR code without guiding you through. We arrived the first day, couldn't make a dinner reservation because all facilities were full and no staff wanted to help resolve the issue or provide a better customer experience. Multiple people trying to 'help' just wanted to take you on a walking tour of the facility and upsell you to the VIP amenities. Despite it not being at capacity, was hard to find a seat at the beach or pool that didn't already have a towel on it. Pass this one over and pick another option.
Stayed 3 nights in Jan 2025

6/10 Okay

Tamera

Stayed 4 nights in Jan 2025

10/10 Excellent

Jillian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view and walking distance of the beach. The alcoholic beverages were great but some of them were very sugary and sweet.
Stayed 7 nights in Jan 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and well kept property. Beach is very beautiful.
Stayed 5 nights in Jan 2025

8/10 Good

ANDRZEJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Jan 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank the staff at the property. They really made my solo trip so memorable. I felt safe and welcomed everytime they saw me . Best choice and I plan on coming back with friends next time
Stayed 4 nights in Jan 2025

8/10 Good

ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were great to communicate, very respectful and welcoming
Stayed 5 nights in Jan 2025