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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Coffee shop
Lobby sitting area
Boating
4 bars/lounges, swim-up bar, poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast included
  • Bar

Explore the area

Map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪5 min walk‬
  • Iberostar Golf Course
    ‪4 min drive‬
  • Cana Bay Golf Club
    ‪8 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪31 min drive‬

Room options

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (Superior, E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, U)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (L)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite

Living area | Flat-screen TV

Suite

  • Sleeps 2
  • 1 Queen Bed(s) OR 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

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  • Pool
  • Breakfast included
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includes taxes & fees
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About this property

Hotel Riu Palace Punta Cana - All Inclusive

4-star property in Bávaro
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Punta Cana - All Inclusive offers 676 accommodations with minibars and safes. Rooms open to patios. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.
Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Punta Cana - All Inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a children's pool, a nightclub, and a fitness center. Complimentary self parking is available on site.

Hotel Riu Palace Punta Cana - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1169 out of 2231 reviews
Rating 8 - Good. 556 out of 2231 reviews
Rating 6 - Okay. 284 out of 2231 reviews
Rating 4 - Poor. 97 out of 2231 reviews
Rating 2 - Terrible. 125 out of 2231 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Miguel

Traveled with family
Disliked: Staff & service
Riu manager did NOT let my taxi driver on the property because the security guard and the driver got into an argument. I booked the taxi before I left the untied states. Riu chose not to let my driver on the property yet they did nothing to help my family and I get to the gate. I had to spend 50 dollars to get a taxi that was already on the property to give my family and I a ride to the airport. Riu manger did not care that I had a flight to catch. The manager actually said "that is not my problem" when I told her I had a flight to catch. The manger did not like any of my ideas. They had carts to take riu guest to the casino. I asked if we could get dropped off to the gate and the manager stated the carts are used in the afternoon and that the situation had nothing to do with her. I am paying money to stay at Riu. If I have a problem than its your problem too.

2/10 Terrible

Genaro

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Riu manager did NOT let my taxi driver on the property because the security guard and the driver got into an argument. I booked the taxi before I left the untied states. Riu chose not to let my driver on the property yet they did nothing to help my family and I get to the gate. I had to spend 50 dollars to get a taxi that was already on the property to give my family and I a ride to the airport. Riu manger did not care that I had a flight to catch. The manager actually said "that is not my problem" when I told her I had a flight to catch. The manger did not like any of my ideas. They had carts to take riu guest to the casino. I asked if we could get dropped off to the gate and the manager stated the carts are used in the afternoon and that the situation had nothing to do with her. I am paying money to stay at Riu. If I have a problem than its your problem too.
Stayed 7 nights in Nov 2024

6/10 Okay

Martine

Traveled with family
Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2025

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Vibe and Excellent Staff

Rooms felt spacious and were clean. Common areas too. We were able to find chairs at beach and the (multiple) pools. We did a sunset horseback riding tour (amazing), but other than that were entertained for our 3 full days and 4 nights at the resort. A small shopping lane with souvenir shops is available. The staff really was the highlight. Gracious, friendly, and very interested in making our stay great. They were always present when you needed something (not used to that in the US). Drinks were good and you rarely waited for someone to come by to ask if you wanted to refill - or pick another to try from the menu! I'd say the buffet area was always crowded. Restaraunts were worth doing as an option if you wanted that experience. Check the menus posted. One note- I did not realize you needed to turn in your key and pool cards to get a little ticket upon checkout. This is presented to the bell captain when your ride arrives. I'm used to leaving keys in room and taking off but that's not how it's done. Luckily this process didn't delay our departure to the airport.
Stayed 4 nights in Jan 2025

8/10 Good

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Trip, Minor Complaints

Let me start off by saying my complaints are very minor compared to the wonderful stay we had. The property was gorgeous and the people were lovely. The food was okay, could be improved. And the checkout process was confusing, but I would still recommend it to everyone.
Stayed 4 nights in Jan 2025

8/10 Good

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service, staff was on top of their duty. What I did not like , we had cocarahas in the room
Stayed 7 nights in Jan 2025

6/10 Okay

Salvador Galdamez, WHITE PLAINS

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities
I love the location of the property and the variety of pools and beach. There was food most of the time however the menu was not very kids friendly except for fries. There were no chicken options. The food was good and most of the staff were very friendly to ensure guest feel welcome. The cleaning crew tries their best but the owners need to invest to make the rooms clean of bugs. I was expecting more for a 5 star hotel but was deceived by mosquitoes, roaches and other bugs in the rooms. Also for a kids friendly place there was no smoke free area. I found that some of the staff were not as kind to the local guests. I was served cold food at the a la carte restaurant and was asked to wait but non local looking people were allowed in quick and served properly. There were many activities but people had to do their own search for activities.Transportation not offered and shows were at other locations. No clear map of the property. I have to say that Antonio and Castillo were excellent servers at the Buffett breakfast & dinner. I spoke with some of the guys from reception who tried so hard to ensure that issues were resolved. Rene, Rismery, Daniel and David went above to assist with some issues. Although the place looks great on the pictures the facilities are not maintained properly and some things malfunction. The sink in my room was working only on one side. The sheets were dirty or stain and for a 5 star hotel I expected quality and cleanliness. Hotel is overpriced neglected.
Stayed 5 nights in Jan 2025

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 5 nights in Jan 2025

4/10 Poor

Mercedes Velez, White Plains

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Tessie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: The property wasn't overly massive. Many pool options. Good buffet. Friendly staff. Close proximity to the beach. Cons: It was missing a vibe. Yes, there are 4 off-site easily accessible themed party options, but it was missing the daily entertainment crew rounding people up for activities - whether aqua aerobics, dance lessons, or drinking games by the pool. It was missing the enthusiasm of the staff to get people excited about participating in activities.
Stayed 5 nights in Jan 2025

10/10 Excellent

EVRIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Shanita

Liked: Cleanliness, staff & service, property conditions & facilities
The property grounds were very clean. The staff were friendly, nice and helpful. I didn’t like the fact that my safe would not open and this was on my bday when I was supposed to head down for dinner. The front desk kept saying 15 min it ended up being over 2 hrs they had me miss my bday celebration in the dining hall which was very disappointing because, that was the purpose of my trip. The rooms were a little dated and my room actually had a bad leak from the vent in the ceiling one day it was raining which also was my bday. The entertainment was good and the team was lots of fun. Overall, a good experience!! Shout out to Pacheko at the front desk and Biembo in the dining hall for such informative and fun conversations especially with me being a solo travel they made sure I was taken care of.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is AMAZING! My kids and I came here between Christmas and New year. The resort is huge. It’s so beautiful. There is a ton of staff and we never had to wait for anything ( drinks, food, room service, swimming activities etc.). I cannot compliment the staff enough. Everyone was so very friendly and helpful! The buffet was large and had so many options. They also have like 4 or 5 special dining restaurants that look amazing but we had only packed for “beach” activities and didn’t realize that we should have packed dress clothes, as these restaurants do have a dress code. I’ve been to a lot of places and place felt like we were in Paradise. I definitely recommend going to the scape adventure park where you spend the day zip lining and swimming in beautiful caves. Our transportation picked us up right from the hotel. This is definitely a place we will revisit!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 5 nights in Jan 2025

8/10 Good

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay for the most part - the resort is beautiful and well maintained overall, the beach is gorgeous, many dining options with no restrictions or reservations necessary, which i really appreciated (the Italian restaurant was not great, but we enjoyed the food in the other ones).The weather was perfect too, and we were able to book some really fun excursions with reasonable pricing through the hotel destination services! A couple of things that were not so good - the rooms could definitely use some updating, the service is not super friendly or eager (except for bell boys and bartenders). Also, front desk never gave us clear info on anything we asked (mutiple people). And the tiny little bugs in the rooms were driving us insane - they were in everything. At first i freaked out thinking they were bed bugs - thank god no! I don't know what they were, but it's still unpleasant finding them everywhere in the room. Entertainment was ok, but nothing too interesting - it was mostly local singers (although pretty good ones!) On a good note - RIU parties did not disappoint, sooo much fun! I would say it's a decent resort, but for the money we paid - i've been to better ones for sure.
Stayed 4 nights in Jan 2025

6/10 Okay

Lizette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is is not a 5 start hotel They need to improve on: food and service
Stayed 6 nights in Dec 2024

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice the only problem was that the toilet wasn’t working properly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus Reyes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food at the beach restaurant is horrible,sport bar food horrible,black meat nothing fresh and well done,people excellent,beach water is kind of cold,riu pacha disco is too hot,music is good and the drinks is limited,casino only one 5 dollars table of black jack,everyone losers,one roulette table,like 10 slot machines no good….
Stayed 3 nights in Jan 2025

6/10 Okay

Lorraine

Stayed 4 nights in Dec 2024

8/10 Good

Juan A

Liked: Cleanliness, staff & service, property conditions & facilities
I wish they can put more Effort on the foods and drinks. Everything else was excellent.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort, Fun parties, great food.
Stayed 8 nights in Nov 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

Aldina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bathroom had a flood and no one did anything about it. I waited 40 mins for someone to take care of it and all my stuff got destroyed in toilet water. Disgusting. I requested a manager to call and follow up with me and nothing. Food was nasty too. Do not recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Janthony González

Stayed 4 nights in Nov 2024