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Ocean El Faro Resort - All Inclusive

5.0 star property

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Guests can enjoy a breathtaking ocean view from the infinity pool surrounded by lush greenery and lounge chairs.
Relax in the elegant lobby with a central seating area, bar, and unique art piece.
Relax on the spacious balcony with ocean views, a wicker chair, and a sofa, surrounded by palm trees.
Relax in the hotel's spacious lobby, featuring a high ceiling, arched windows, and comfortable seating areas.
Romantic beach wedding setup with a beautiful ocean view.

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Bar

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Macao Beach
    ‪13 min drive‬
  • Sirenis Aquagames Water Park
    ‪15 min drive‬
  • Cana Bay Golf Club
    ‪22 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

8.6 out of 10
Excellent
(233 reviews)
  • 566 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room | 49-inch LCD TV with cable channels, TV

Junior Suite Vista Piscina

8.4 out of 10
Very good
(96 reviews)
  • 566 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up | Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

8.6 out of 10
Excellent
(30 reviews)
  • 566 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only | Free minibar, in-room safe, desk, laptop workspace

Privilege Master Suite Swim Up - Adults Only

  • 1193 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom | Separate tub and shower, jetted tub, hydromassage showerhead

Privilege Royal Master Suite

  • 1089 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Roof Top

7.2 out of 10
Good
(26 reviews)
  • 1364 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite vista Jardín

8.6 out of 10
Excellent
(8 reviews)
  • 628 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Pool View

8.0 out of 10
Very good
(4 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

9.4 out of 10
Exceptional
(6 reviews)
  • 1471 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Junior with Pool View

  • Sleeps 4

View all photos for Suite Master with Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • Sea view
  • Sleeps 3

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 Queen Bed

Suite Luxury with Sea View

  • Sea view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Suite Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4

View all photos for Suite Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Garden View

  • Sleeps 4
  • 2 Queen Beds

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About this property

Ocean El Faro Resort - All Inclusive

5-star property in Uvero Alto
Catch some rays on Ocean El Faro Resort - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with private hot tubs and free minibar items. Rooms open to balconies. 49-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and ceiling fans. Housekeeping is provided daily.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 swim-up bars and 13 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary.

Ocean El Faro Resort - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 18 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2018
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1474 out of 2957 reviews
Rating 8 - Good. 672 out of 2957 reviews
Rating 6 - Okay. 383 out of 2957 reviews
Rating 4 - Poor. 218 out of 2957 reviews
Rating 2 - Terrible. 210 out of 2957 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Fabulous stay. Lovely hotel with great restaurants and facilities. Big shout out to Jose who went out of his way to make sure our trip was as enjoyable as possible
Stayed 8 nights in Apr 2025

6/10 Okay

Ariel Fermin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was top notch good and the entertainment they give at night was fun. The food at the restaurants that require reservation was delicious. The all you can eat buffet was so so and was hit or miss during my stay. The one thing that was an issue for me and apparently has been an issue for many years from what I was told by the staff is that many of the bathrooms flood when showering because the flooring for some of the showers were not properly pitched causing the water to spill or leak onto the rest of the bathroom.

8/10 Good

Robin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Ocean El Faro! Staff was friendly and very helpful, it was easy to book excursions or any other outing. I would go back!
Stayed 5 nights in Apr 2025

10/10 Excellent

CHRISTIAN DAVID

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, the property is well-maintained, staff are very kind and helpful.
Stayed 5 nights in Apr 2025

6/10 Okay

Alexandria

Stayed 5 nights in Apr 2025

8/10 Good

JOHANNA MARIELA CIORDIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay. Nice walkable hotel. As an all inclusive, the food is aceptable and the variety of drinks is, as expected. The personel is really nice and funny. I recommend the hotel for a nice quiet stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my daughter here on Spring Break and our 5 day stay was absolutely phenomenal, from the moment we walked in the service was superb and it continued throughout our stay! The team consistently checked on us and made sure we had everything we needed! Another plus is this resort is TRULY ALL INCLUSIVE, there is soooo much going on all day/night! I highly recommend and cannot wait to return!
Stayed 4 nights in Apr 2025

10/10 Excellent

Hilary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an incredible time at Ocean El faro, every employee was very approachable. Had the help of José Miguel Jimenez, as a Expedia concierge. His attention to detail was on point, he made every reservation, reached out to us at check in and helped us check out too. I would recommend traveling to RD with Expedia,and going to El Faro. First day Jose helped us making reservation for Japanese rest, then on Saturday we went to the Steakhouse and sunday my husband scheduled a romantic dinner at the Privileged Area!
Stayed 3 nights in Apr 2025

10/10 Excellent

Wihare Walauwe Buddika Sameera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Only negative thing is there's staff waiting outside the restaurant to sell their membership. This is a hassle. Other than that, everything is good.
Stayed 7 nights in Apr 2025

6/10 Okay

Thimoty Dominique Aretha

Liked: Cleanliness, property conditions & facilities
I liked the cleanliness of the property and the ability to walk late at night and feel safe. What I didn't like was the greeting at the front. I came in late. I noticed a family in front of me was offered a hand towel, and I was not offered one. My room smelled old, and that gave me migraines, causing me to stay in my room for two days. I did get a dehumidifier, which made the room smell better. One night, I had no electricity, but they did fix it. Some of the staff are not very pleasure.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this resort is great! We stayed in the adult only area which was well worth it! The rooms are very large and well taken care of. The jet tub was magnificent! It on and off rained while we visited but we still were able to get some sun and pool time. If you’re looking for an all inclusive, this is a great option.

8/10 Good

Seth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
resort was nice but food should have been better for the price and staff could be more fluent in english in ket customer service positions.
Stayed 5 nights in Mar 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was incredible! With so many activities to do and lots of restaurants. Thank you to Jose(our butler), he made sure everything went well for us. Sent pickups to our room when we needed them and made reservations for restaurants and was just there for us every step of our trip. Super quick on responding to you as well. If anybody goes highly recommend asking for Jose. Awesome job!
Stayed 4 nights in Apr 2025

10/10 Excellent

Todd

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time at Ocean El Faro. The lazy river and pool bar were really nice and the beach area was gorgeous. There were ample dining options and the buffet was great, with many different food types. Our stay was enhanced by our Expedia concierge, Jose. He made dinner reservations for us each night, ensured that we had everything we needed in the room, and even had a chair swing placed on our balcony upon request. He checked in multiple times a day to make sure we had everything we needed. Our vacation was definitely improved through José’s efforts. The rest of the staff was great as well. We would definitely vacation again at this resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a wonderful place to vacation. Would definitely go back
Stayed 7 nights in Apr 2025

10/10 Excellent

ROY G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our family stay at Ocean El Fargo, Jose truly stood out as an exceptional butler. His professionalism was evident in every interaction. From the moment we arrived, he greeted us warmly, making us feel welcomed and valued. Jose was attentive to our needs, anticipating requests before we even had to ask, which significantly enhanced our experience. His knowledge of the property and local area was impressive; he provided us with excellent recommendations for dining and activities. Additionally, his impeccable service was matched only by his friendly demeanor, which made our stay feel more personalized and enjoyable. Overall, Jose’s professionalism and dedication made our time at Ocean El Fargo memorable, and we are grateful for his outstanding service.
Stayed 5 nights in Apr 2025

10/10 Excellent

Victoria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all inclusive for our children and we enjoyed every moment of it! The lazy river the kids absolutely loved!! It was nice to have options of pools, one was very busy and one was more chill which is what we opted for. Beach was beautiful and clean every morning. Would have enjoyed to see more food options around both pools, it’s quite the walk to the buffet to find options to eat other than a burger/hotdog at the Ocean Stand. Rooms were awesome, beds very comfortable and clean. Food was okay, seemed like a lot of the same foods you would find at the buffet, but just tabled service. Sakuna was my favourite by far. Excellent service and entertainment! Would definitely come back and have already told family & friends to visit!
Stayed 5 nights in Apr 2025

6/10 Okay

Austin

Traveled with partner
Liked: Property conditions & facilities
Food was mediocre other than the buffet and the hibachi restaurant. Lots of people trying to sell you services/items throughout the resort and it just becomes a little annoying after a while. Otherwise, if you’re looking to enjoy yourself on a beach with a drink in hand and have an air conditioned room to go back to at the end of the day, then this place has got that. The best drinks are made by Domingo on the beach or in the piano bar.

6/10 Okay

Shairoz

Traveled with family
Disliked: Staff & service, amenities
We stayed at Ocean El Faro for 7 days with our two young daughters. While the resort looked promising based on reviews and its modern design, it didn’t live up to expectations. Check-in took over an hour and turned into a Privilege Club (timeshare) pitch—something we were hoping to avoid. Thankfully, Chef Rafael made our stay manageable. He prepared fresh halal meals daily, checked on our kids personally, and went above and beyond. Roberto also assisted him with care and professionalism—both were amazing. Our room was clean but basic, and sheets had a persistent damp smell. Food overall was repetitive, lacked vegetarian options, and buffet service was slow. Mike’s Coffee Shop had limited snacks, though the mango smoothie was great. The pool was large and uncrowded, but towels and lounge chairs were hard to find. The kids’ club was poorly run, and entertainment was hit or miss. Language barriers with staff made simple requests frustrating. Rainy weather added to the challenge as there were no covered walkways. Tip: Bring snacks, pool toys, conditioner, and rain jackets. Suggestion: Improve food, towel availability, staff communication, and entertainment.
Stayed 6 nights in Apr 2025

4/10 Poor

Tatyana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated. Poor service
Stayed 4 nights in Apr 2025

8/10 Good

john

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning of rooms was completed too late in the day. Service at the buffet was slow in getting drink orders
Stayed 6 nights in Apr 2025

10/10 Excellent

Axel Joel, Cidra

Liked: Cleanliness
Stayed 5 nights in Apr 2025

8/10 Good

Jenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great nobody was fliting or being weird which i normally get when i go to other resorts, the lazy river is absolutely not a lazy river thought it was one of the selling points for me and it ended up being more like a ride with water coming for everywhere so perfect for a kid but maybe not what and adult looking to relax would want. Food was pretty good one of the better places that I have been to. shopping center was very unpriced make sure to bring everything you need
Stayed 7 nights in Apr 2025

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice family oriented place. The staff do well to engage with the young ones. They did a great job of interacting with adults as well. Our room was super clean, minus a leaky faucet. Everything was off the main strip which made it so easy to navigate and get to things.
Stayed 3 nights in Apr 2025

4/10 Poor

PAVEL

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Most of the google reviews seem to be fake... we booked based on those reviews, but after a few sleepless nights took a deeper dive. The hotel is clean and the rooms are quite large.. however, the a/c does not work properly and blows humid air (cold, but humid). We had to ask for a dehumidifier to be able to sleep..we ended up emptying the dehumidifier 2-3 times per night with the a/c on.. just to give you an idea of how humid it is (this is not the outside humidity factor - it is the failure of the a/c system). The beach is only good for tanning or taking in the ocean air... it is impossible to swim there even with water shoes on as there is no sand at all as soon as you hit the water line (we were later told by our driver that the beach at that hotel is ARTIFICIAL... they bring in sand every so often and it, obviously, gets washed away. The cleaning staff is nice and attentive, but the bar staff is definitely lacking. Long lines at the cafe and all bars, all the time. Tip or no tip - no real difference - you won't get served quickly for sure. The food is alright. large buffet area, but the selection is repetitive. they use SOYBEAN OIL fora ll of their cooking (checked with their kitchen staff).. in case that matters to someone. These a la carte restaurants are great: Blue Moon, Streak house. Good: Margarita, Sakura. Do not go: Dolce Vita (Italian).. I'm not quite sure what it was that we ate there, couldn't make out what was on the plate - we followed it up with the buffet.