6/10 Okay
Xinya
Traveled with partner
Jan 27, 2025
Disliked: Property conditions & facilities
We stayed at Live Aqua for 5 days, I don’t know what it is maybe my expectations were too high. For a 5 star resort, I don’t think I will book here again.
The room was ok, it’s not clean enough especially in the toilet area. You can see water spits marks on glass doors and trash can basically everywhere. The pillows smells bad due to the wetness. The entire room has a very bad wet smell even with AC and fan on all the time. Keep this in mind if you get a swim up room like we did.
The restaurants are ok, the only bad experience we had was at the Italian restaurant, we had to approach the receptionist to be seated even tho we were told to wait at the sports bar and someone will come and find us which never happened after 45 mins of waiting. The food took forever to come, after main dish the waiter was just not around to take our dessert order, nor did he offer to refill any of our drinks.
The beach was nice, but the hotel overall feels old already when it is only 3 years old. Also, if you are Asian like us be prepared cuz people won’t treat you as nicely as they would to some other guests. We went to the breakfast buffet everyday, no one ever offer us to take our drink orders when we see all the other tables have drinks with them.
Not coming back again and as a 5 star hotel I’m not sure if this place is worth your money.
Xinya
Stayed 4 nights in Jan 2025