Grand Palladium Select Bávaro - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium Select Bávaro - All Inclusive

Exterior
13 restaurants, breakfast served, local and international cuisine
Exterior
Exterior
Sports facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

Map
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000
  • Cortecito Beach
    ‪3 min walk‬
  • Cocotal Golf and Country Club
    ‪11 min drive‬
  • Los Corales Beach
    ‪25 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪40 min drive‬

Room options

Premium Junior Suite Garden View

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Selection Superior Junior Suite Private Pool

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Beachside

  • Partial ocean view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Private Pool

  • 678 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Superior Junior Suite Garden View

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Suite Garden View

  • 678 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Romance Suite Private Pool

  • 678 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Romance Suite Beachside

  • 678 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Rooftop Jacuzzi Terrace Junior Suite

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Garden View

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room (Connecting)

  • 840 sq ft
  • Sleeps 8
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite Garden View Single

  • 355 sq ft
  • Sleeps 1
  • 1 King Bed

Family Selection Superior Junior Suite Garden View

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Garden View

  • 678 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Superior Junior Suite Private Pool

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Suite Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Single Suite Luxury With View

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 Queen Bed(s)

Double Suite Superior With Garden View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

Double Suite Deluxe With Garden View

  • Sleeps 2
  • 1 King Bed(s)

Single Suite Superior With Garden View

  • Sleeps 1
  • 1 Twin Bed(s)

Suite Executive With Partial View

  • Sleeps 3
  • 2 Queen Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Single Suite Executive With Partial View

  • Sleeps 1
  • 1 King Bed(s)

Suite Premium With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Suite Executive With Partial View

  • Sleeps 4
  • 2 Queen Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

Double Suite Luxury With View

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Queen Bed(s)

Triple Suite Executive With Partial View

  • Sleeps 3
  • 2 Queen Bed(s)

Suite Junior With Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 1
  • 1 Full Bed(s)

Triple Suite Premium With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior With Garden View

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

Single Suite Deluxe With Garden View

  • Sleeps 1
  • 1 King Bed(s)

Suite Premium With Garden View

  • Sleeps 1
  • 1 Twin Bed(s)

Suite Superior With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior With Garden View

  • Sleeps 1
  • 1 Full Bed(s)

Suite Executive With Partial View

  • Sleeps 4
  • 2 Queen Bed(s)

Double Suite Executive With Partial View

  • Sleeps 2
  • 1 King Bed(s)

Double Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bed(s)

Suite Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Triple Suite Superior With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Similar properties

About this property

Grand Palladium Select Bávaro - All Inclusive

4-star Punta Cana property, connected to a shopping center in Bávaro
Catch some rays on Grand Palladium Select Bávaro's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Grand Palladium Select Bávaro offers 672 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 4 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Select Bávaro is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Select Bávaro you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 13 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 20 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Palladium Select Bávaro has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.
La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.
Bamboo - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.
La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Entertainment

Onsite live performances

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 14 restaurants
  • 2 beach bars
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • La Adelita
  • La Catedral
  • La Lola
  • La Paisana

Things to do

  • 4 outdoor padel courts
  • 4 outdoor tennis courts
  • 6 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,500 square feet of space)
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Shopping
  • Skydiving
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (605 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 42 buildings
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites All Inclusive Punta Cana
Grand Palladium Bavaro Resort Spa
Pallaum Bávaro Suites Inclusi
Grand Palladium Select Bávaro
Grand Palladium Bávaro Suites Resort Spa All Inclusive
Grand Palladium Select Bávaro - All Inclusive Punta Cana

Grand Palladium Select Bávaro - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 748 out of 1955 reviews
Rating 8 - Good. 423 out of 1955 reviews
Rating 6 - Okay. 321 out of 1955 reviews
Rating 4 - Poor. 210 out of 1955 reviews
Rating 2 - Terrible. 253 out of 1955 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property great week as usual. Go there with reasonable expectations and you will always be ok
Stayed 5 nights in Jan 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and grounds were impeccably cleaned and the staff were Extremely helpful.
Stayed 2 nights in Jan 2025

8/10 Good

Temeka

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was a older property but still had alot of things to do. I would definitely stay again!
Stayed 4 nights in Jan 2025

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
4 roaches in my room. Says sports bar is open 24 hours is not so I had to wait 4 hours after my flight landed to eat. Food was undercooked. No maid service for two days even when I called and asked.
Stayed 5 nights in Jan 2025

2/10 Terrible

Jason

Traveled with group, Traveled with partner
Disliked: Staff & service
Having stayed at many all inclusive, this one will go down as the worst. We do a yearly trip with 16-20 people every year, unfortunately 4 out the 16 this year got food poisoning, spent a day in they’re rooms violently vomiting, the rest with had bad stomach cramps and really bad diarrhea ruining many of the groups days since they couldn’t travel far. We’ve all run into diarrhea at all inclusive but not this bad with cramps and it is clearly due to the food on the resort. The food was horrific and due to the issues with our friends we were all cautious when selecting anything We tried the Mexican and steak house which were the better of the meals we had, the Argentina rest we walked out of as it took 45 to get our food and when it did show up was so rare for what we ordered medium rare. None of the staff were friendly at the service bars or smile. Some of them around the pools were better but the lobby bar staff is so slow and disorganized. I found the Punta Cana lobby the best even though we were booked at the bravaro We upgraded to the roof top room with the jacuzzi and bed. The room it self was fine but definitely not worth the upgrade as we turned on the jets and hair all came out, our other friends it was full of bugs when they turned there’s on so none of them were used. The group is talking about going to the palladium in Jamaica next year since a few have done it but I can say I’ll pass on any Palladium property. They are going to kill someone with there food safety
Stayed 7 nights in Jan 2025

4/10 Poor

Armandina Zamora

Disliked: Staff & service
Stayed 5 nights in Jan 2025

8/10 Good

Tiffany

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Alfredo

Stayed 5 nights in Jan 2025

6/10 Okay

Alfredo

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
It is very old building, phone wasn’t working, room smell very humid and it took two days for a room change The reception person we encountered after our flight was delayed more than 3 hours was very arrogant and only talk to my husband, he refused to talk to me, I actually believe he gave us the worst room there was The food was very average, not happy at all
Stayed 7 nights in Jan 2025

8/10 Good

Dariana, Dedham

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Candi

Stayed 2 nights in Jan 2025

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Ahmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in process was a disaster. Despite reserving accommodations for five family members, we were assigned two rooms located far apart, which was incredibly inconvenient. Our dining experience was equally disappointing—we were denied entry to a restaurant for being “too informal,” even though others dressed similarly were allowed in. Who goes to the beach in formal attire, anyway? Making restaurant reservations was nearly impossible as everything was supposedly booked, yet we noticed many empty tables. Even when we managed to secure reservations on different nights, the staff refused to adjust them so we could dine together as a family. The restaurant hosts were rude and inflexible. Additionally, housekeeping was subpar—our towels were not replaced, and despite repeated assurances from reception that they would be delivered “right away,” they only arrived the following day. Overall, the service was very disorganized and disappointing.
Stayed 7 nights in Dec 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started a little rough as our room did not look like the pictures and many items were not working including the fan, phone, and the sofa bed was broken. We worked with staff and were able to upgrade our room and were very pleased with our new accommodations. The amenities around the resort were great and we really enjoyed all the evening activities. Beautiful grounds, friendly staff, and good drinks.
Stayed 5 nights in Dec 2024

8/10 Good

David R

Liked: Amenities
Staff is amazing! Rooms need updated but still worth it!
Stayed 7 nights in Dec 2024

6/10 Okay

Jessica

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
It was one of the most beautiful resorts ever but every time it rained the ceiling in my room crumbled to the floor. And the hot water was touch and go
Stayed 5 nights in Dec 2024

10/10 Excellent

Joseph Anthony

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. Beach and pool areas were great. Luis at the front Bavarian lobby and transportation were fantastic. 5 stars for Luis.
Stayed 6 nights in Dec 2024

4/10 Poor

Jill

Traveled with family
Disliked: Staff & service, property conditions & facilities
Beach - Wonderful & beautiful. Food - Cold and repetitive choices. House keeping - Didn't clean our room for three of the eight days. Water - Hard to get in the room. Grounds and garden - Nicely kept. Bar and service - Limited selection and no service. You had to stand in line to get a drink with one or two bartenders. Rooms - Are big but OLD. Activities - Limited. Towels - At the Barvo you have to check them in and out, but at the Palace next door you do not, weird. Would I stay at the Grand Palladium Bavor again, no. We've stayed at the Place next door and it was good. Too bad the quality of service is not the same at all of their properties.
Stayed 9 nights in Dec 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were the best! And so many things to do at this place! Great time!
Stayed 7 nights in Dec 2024

4/10 Poor

Anshul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deeply Disappointing Stay at Grand Palladium Bavaro Resort How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing. Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day. The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected. The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment. I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.

6/10 Okay

Faisal Nadeem, Short Hills

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs New Management This resort has the potential to be a 5-star top-notch stay but needs major improvement in service. Big Picture? It’s a great stay but there are many issues with the quality of service that can only be addressed with a complete management overhaul. Pros * Beautiful beach * Beautiful property and grounds * Clean * Hardly and mosquitos or any other bugs (in December ) Cons (There are many but I’ll list some of them) * Check-in: It took over an hour with only one person ahead of us in line. Once I got to the front of the line, my check-in took at least 30 minutes. Check-in staff disappeared into a back room multiple times for several minutes with no explanation and then returned. Surely this process can be streamlined. * Unexplained downgrade: at check-in they said they would downgrade our room; the explanation was convoluted and incomprehensible. The compensation (a massage) was inadequate. After a long journey and 1 hour of waiting in line I was in no mood to escalate further. * Buffets are disorganized: There is no operational protocol, such as: sit customer, bring silverware , bring water, coffee etc. Instead it’s the Wild West where you have to chase the staff around for something to drink. There were several times that I finished my meal before I got a glass of water or coffee with it. One time I grabbed a jug of water myself; the staff took great offense to this so I didn’t try that again. Also, there were several times
Stayed 7 nights in Dec 2024

8/10 Good

Jaideep Shantaram

Stayed 6 nights in Dec 2024

10/10 Excellent

Georgio Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful very clean great personalities very loveable staff only issue was there was only one late night disco/club and people not from hotel or staying at hotel found a way to get in club. Sports bar also packed with people not from hotel, staff became very frustrated and took out on actual guest of hotel. Need to open more options for reservations for dinner if unaware of reservation will not be eating at restaurants due to being overbooked
Stayed 4 nights in Dec 2024

10/10 Excellent

Tanisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!!! We had a rad time. So much to do! And food was amazing and never ending! Didn’t love the teppanyaki place tho
Stayed 3 nights in Dec 2024