6/10 Okay
Andrea
Feb 17, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall I DID enjoy the concept of the hotel. This hotel was a backup because my flight was cancelled & need stay 2 more days & was cheaper. My stay was OK overall.
I will break down my review by pros & cons
Pros: 1.great nature walk
2. Peacocks & wildlife nice touch
3. Wait staff was great
4.Huge food selection
5.Cafe great food.
6. Located on the beach
7.Shuttle convient WHEN could catch a ride.
8. Beautiful lonby & grounds well kept.
Cons
1. Hotel rooms are small compared to others.
2 No stairs
3.Mosqiutoes were HORRIBLE due to mangroves on the property brjng spray.
4.Lay out & signs to find rooms is confusing
5. Lost my room over 45minutes. None staff or ground keepers spoke English so they could NOT help me.
6. Room setup not good. Portrait that "conceals" safe the magent was missing so kept getting catch in my door & at times i couldnt enter my room. I had to use force.
7. Toliet & bathtub are NOT secured they move.
8. Took 20 minutes for my bathtub to fill up.
9. No elevators on property.
10. Not able turn off lights on balcony.
11.This is party hotel overcrowded pool & beach.
12. Food trucks on beach bland food.
13. Sauna & steam room area is extra charge.
14. Staff was confrontational towards my PERSONAL taxi driver. Made me uncomfortable. There no signs saying I could NOT use certain taxi providers.
Andrea
Stayed 2 nights in Jan 2025