6/10 Okay
Glenys
Traveled with partner
Feb 17, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful clean and very modern however was not a fan of the food, drinks were great though. Be ware of the excursion they offer at the hotel as I feel they are way overpriced we did two and ended up spending an extra $800. Totally regretted it. On top of that I was missing my Versace sunglasses which were either stolen at the excursion to saona island which I recommend you do not take anything valuable and do not leave your things unattended if you go or lost upon arrival at the hotel. Next day(day of checkout) I called lost and found and was told they take pictures of lost items and there were many items that fit the description to stop by concierge to see them when I did I was told that they looked for the sunglasses and they didn’t find them and refused to show me the pictures, I asked again to see them and his response was there are only kid’s sunglasses. These sunglasses were of great sentimental value and I would have been more at ease if the hotel at least tried and shown me the pictures. Basically we are down $5k glasses included on a 5night trip that we couldn’t even enjoy, to top everything of my boyfriend and I were sick to our stomach from the food most of the stay! Overall other than the aesthetic of the hotel and the friendliness of most of the staff I was not satisfied with my experience and will definitely not be returning to this hotel nor will I recommend to family and friends.
Glenys
Stayed 5 nights in Feb 2025
