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Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property

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Beach/ocean view
Property video
1 bedroom, down comforters, free minibar, in-room safe
1 bedroom, down comforters, free minibar, in-room safe
Poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min walk‬
  • Macao Beach
    ‪19 min drive‬
  • Cana Bay Golf Club
    ‪27 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪47 min drive‬

Room options

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

8.6 out of 10
Excellent
(17 reviews)
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

1 bedroom, down comforters, free minibar, in-room safe

Junior Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 800 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

9.2 out of 10
Wonderful
(23 reviews)
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 950 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

9.2 out of 10
Wonderful
(63 reviews)
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

10.0 out of 10
Exceptional
(3 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

1 bedroom, down comforters, free minibar, in-room safe

Terrace Suite with Plunge Pool

9.4 out of 10
Exceptional
(24 reviews)
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

9.8 out of 10
Exceptional
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Courtyard view

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

1 bedroom, down comforters, free minibar, in-room safe

Excellence Club Junior Swim Up Suite + 20% OFF SPA

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

1 bedroom, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

1 bedroom, down comforters, free minibar, in-room safe

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Courtyard view

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 1750 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Courtyard view

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Resort view

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

1 bedroom, down comforters, free minibar, in-room safe

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

  • 1601 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 950 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite

1 bedroom, down comforters, free minibar, in-room safe

Finest Club Beachfront Suite

10.0 out of 10
Exceptional
(1 review)
  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

  • 950 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

9.0 out of 10
Wonderful
(7 reviews)
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • 2500 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

8.8 out of 10
Excellent
(6 reviews)
  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Courtyard view

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

5-star property in Uvero Alto
Catch some rays on Finest Punta Cana by The Excellence Collection - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Finest Punta Cana by The Excellence Collection - All Inclusive offers 455 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters. A pillow menu is available. 65-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Finest Punta Cana by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Finest Punta Cana by The Excellence Collection - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 17 bars/lounges and a swim-up bar. Wireless Internet access is complimentary. This all-inclusive property also offers a children's pool, a fitness center, and a garden. Complimentary valet parking is available on site.

Finest Punta Cana by The Excellence Collection - All Inclusive has designated areas for smoking.

The Market Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lizo - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Brass Steakhouse - This steakhouse serves dinner only. Open daily.
Melting Point - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Duke's Lobster & Seafood - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brass Steakhouse
  • Duke's Lobster & Seafood
  • Lizo
  • Melting Point
  • The Market Kitchen

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (59 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (45 inches high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 238 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1325 out of 1837 reviews
Rating 8 - Good. 275 out of 1837 reviews
Rating 6 - Okay. 124 out of 1837 reviews
Rating 4 - Poor. 55 out of 1837 reviews
Rating 2 - Terrible. 58 out of 1837 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly, amazing staff, excellent food
Stayed 5 nights in Mar 2025

2/10 Terrible

Chu po

Stayed 4 nights in Mar 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. Very open and didn’t feel crowded. Lots of families.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mitchell Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great family vacation
Stayed 7 nights in Mar 2025

8/10 Good

ALEXANDR A, NAZARETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and check-out. Good vacation.
Stayed 6 nights in Mar 2025

6/10 Okay

Lisa

Traveled with family
Looks beautiful, but the service is below average for this type of resort, and the food was bad to mediocre. The swim up room was nice. Given this was VIP, there was very little special treatment. We were able to sit at a different part of the beach. Many,many kids age 0-5. Not a lot of activities.
Stayed 5 nights in Mar 2025

10/10 Excellent

Yineth, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Kids Club es espectacular, las muchachas son adorables y tienen muchas actividades.
Stayed 4 nights in Mar 2025

8/10 Good

Felicia

Stayed 3 nights in Mar 2025

10/10 Excellent

clifton Bernard, Eads

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jose Rui Fernandes, East hanover

Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and the staff were all very friendly. Would recommend this resort.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Mar 2025

4/10 Poor

remi

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
I visited this property for Spring Break. Here is the note I sent to customer service describing my experience (with a slight adjustment for privacy). I have emailed twice and got no response and when I made a complaint during my stay no accommodations were made. This is not the service I expect and I would not return. Hi. I am very disappointed that someone at your property didn’t do something to accommodate me or provide any solutions but they recommended that I contact this email. I had 2 rooms for 5 days (room X, and room X). I came with a group of 40 parents. Here are the issues I experienced. 1. I checked in on 5/15 and did not have hot water in my shower for 2 days. Room X 2. The room was smelly- mildew or mold filled and caused allergies in my eyes. Another parent had to move rooms for the same reason and others complained. 3. There was a lizard in my room that someone had to come and capture and it frightened me. 4. Even after all my challenges no one offered any solutions I have stayed at your Mexico property and loved it but this didn’t meet the standard that I expected. Please advise.
Stayed 5 nights in Mar 2025

10/10 Excellent

Zhanè

Stayed 5 nights in Feb 2025

10/10 Excellent

Luis Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure why people give less than 5 stars. I stayed for 5 days here with my wife that is pregnant and they treated us like royalty! Service is amazing, food is amazing, staff is amazing. I have no complaints about this resort. More than 5 stars if possible and we cannot wait to go back. If you are looking for a relaxing resort this is the one. Very quiet, relaxing but the staff made it fun as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Mar 2025

2/10 Terrible

maximiliano

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a general warning to visitors of Punta Cana, do not stay at this hotel. Despite having an imperial room and everything organized in advance, the hotel and its staff make it difficult to enjoy what you pay for. Disorganization, dirtiness, lack of respect, poor-quality food, and the rapid deterioration of what seems to be a fairly new facility are just some of the issues with this hotel. The staff is not only rude but also insults English-speaking visitors. Being bilingual and a native Spanish speaker, I could confirm how the staff mocked people for their appearance. On top of that, they ignored requests or complained because someone didn’t finish their beer the day before or because someone wanted a diet drink. As for the food, I don’t recommend eating anything raw, especially the sushi, which comes pre-made from another location—meaning the cold chain for raw fish isn’t respected, something the hotel staff themselves admit. There were many other things that seemed at least suspicious. The beach was dirty, with little staff to attend to it, and, again, very dirty. My room not only had issues with the air conditioning and drainage but also with the phones and, of course, the cleaning service. It’s a shame. In short, it’s a pity that an expensive vacation, one that generates so much excitement for family and friends, ends up being overshadowed by a poorly managed hotel and its utterly uncommitted employees. I definitely won’t return, and I think that’s why there’s so much new
Stayed 3 nights in Mar 2025

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A we arrived the staff nice the guy welcome us and take us to a VIP section the check in was quick and EZ, the food, drinks the staff THE BEST I recommend this place 10 stars
Stayed 5 nights in Mar 2025

4/10 Poor

HUAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
book thru their website. You will have free shuttle. The service speed is very slow, even in finest club. Room is good. But restaurants are bad. The kids club is messy and cold.
Stayed 4 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lets always start with the good. I only have 2 "suggestions". First, this property is meticulously kept. The upkeep is constant. They never let anything get away from them it seemed. The smallest details were always addressed. The grounds also are beautifully kept and any seaweed was addressed early in the morning each and every day. I opted for the excellence club which in my opinion was worth it due to access to private restaurants, club and upgraded mini bar and room amenities. There is a family side called Finest and the adults side is Excellence. You also get private beach access with food and drink service and yes, is all included. The room was excellent. I had a private pool room. Had a nice deck to lay out on, and indoor jacuzzi. The room is very nicely sized and the bathroom had more than enough room. The bed was outstanding and they have both daily maid service, but evening turndown service as well. Mini bar service was also daily, if you want or need something in particular, just ask your mini bar person, they will absolutely provide what you need as best they can. Staff was excellent with one exception I will mention shortly. Wilson at the pool bar was great and Rony in the club. My two drawbacks was food in the buffet was always lukwarm to cold and I wanted to extend my stay by a week and I talked to two different staff members in the excellence club. The promised to get back to me to make that happen but sadly never did. Thats why I need to hold back one star
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Geared toward families with very young kids/babies. Lovely modern hotel, rooms, poos, restaurants. The food wasn't good, no entertainment for anyone above age 8. The beach was lovely, very wavy so great for body surfacing, too wavy for waterspouts. No teen activities whatsoever. Tennis Pro was great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Brian Robert

Stayed 7 nights in Mar 2025