8/10 Good
Selene
Apr 2, 2025
Liked: Staff & service, amenities, property conditions & facilities
We stayed at this resort for three nights, and unlike many other all-inclusive resorts, the property and landscapes were beautiful and peaceful. The beach was clean and inviting, making it perfect for long walks. However, the rooms were somewhat outdated and could benefit from better maintenance, although they were clean.
On our first day, we encountered an issue with our room that needed attention. Nicky, the manager of the Excellence Club, was extremely professional. She offered us a new room, apologized for the inconvenience, and provided a complimentary couples massage at the spa. Unfortunately, not all staff members in the Excellence concierge matched her level of professionalism; some could benefit from additional training. They occasionally spoke in Spanish to discuss issues among themselves without considering that guests like me understand Spanish perfectly. I found this a bit naive of them, and it created some awkward situations.
That said, all the personnel were incredibly friendly and pleasant. Tavarez was especially sweet. The food was good, particularly at the Magna restaurant, though the lunch options were a bit limited. Overall, it was a great trip.