6/10 Okay
Umberto
Traveled with family
Aug 7, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel close to Pula
It’s a very nice hotel where, with a bit more attention to the customer, the score could be higher.
The position is excellent and very practical (esp. with kids) with the swimming pool and the private beach just in front.
The pool is very good. The beach is nice but the stones when you enter the sea are a bit disturbing, though no major issue.
The room nice and kept very clean; they nicely accommodated us with different pillows and a topper as the mattress was too hard. The bathroom is big, but misses some shelves for beauty cases and shampoos.
The animation, with Cristina and her team, is pretty good.Night music was also excellent.
The restaurants: the one where you have dinner when selecting half board (i Coralli) is ok (next time I’ll probably have breakfast only and try some restaurants nearby for more local specialties).
The others, for lunch, nothing special (and pretty unclear when you want to eat at the Wild Duck, as you have to book it in the morning - not specified upon arrival)
But what I lacked mostly is a consistent customer oriented culture across the different departments; some individuals are very good (at the bar, 1-2 at the reception, the cleaning ladies) and others, like for instance at breakfast or lunch, seem to avoid contact with you when you need a table or something (and please, smile more). I understand some are untrained and hired for the season, but courtesy is an investment at no cost and generates most of the times a much better feedback.
Umberto
Stayed 5 nights in Jul 2024