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Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Pacifico - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, laptop workspace, blackout drapes
6 bars/lounges, swim-up bar, poolside bar
Reception hall
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Nuevo Vallarta Beach
    ‪5 min drive‬
  • Playa Bucerías
    ‪9 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, Oceanfront (Elite Club, M)

Plasma TV

Suite, Oceanfront (Elite Club, M)

  • 753 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club, M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club, M)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, M)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

  • 334 sq ft
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 344 sq ft
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Ocean View (Elite Club, B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Elite Club | B2C-CA)

Plasma TV

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, L)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club, L)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (U)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 355 sq ft
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

  • 355 sq ft
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, U)

Plasma TV

Suite, Oceanfront (Elite Club, U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club, U)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, U)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 1 King Bed (M)

Junior Suite, 1 King Bed (M) | Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 1 King Bed (M)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Balcony, Sea View (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, Oceanfront (Elite Club, E)

Plasma TV

Suite, Oceanfront (Elite Club, E)

  • 753 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms, Partial Ocean View (C)

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, E)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club, E)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, B2C-US)

Plasma TV

Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (M)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (M)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms, Partial Ocean View (U)

  • 354 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite, Ocean View (Elite Club, C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Elite Club, C)

  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, C)

Plasma TV

Suite, Oceanfront (Elite Club, C)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (Elite Club | C)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (C)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

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Exterior

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  • Pool
  • Breakfast included
  • All inclusive
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The price is $454
per night
$454 total
includes taxes & fees
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About this property

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Pacifico - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Pacifico - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. At Hotel Riu Palace Pacifico - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a health club and a garden. Complimentary self parking is available on site. A total renovation of this property was completed in December 2023.

Hotel Riu Palace Pacifico - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Fusion restaurant Krystal - Onsite theme restaurant.
Asian restaurant Kyoto - Onsite theme restaurant. Open daily.
Elite Club Restaurant - Onsite fine-dining restaurant. Open daily.
Italian rest La Toscana - Onsite theme restaurant. Open daily.
Steak House - Onsite steakhouse. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Asian restaurant Kyoto
  • Elite Club Restaurant
  • Fusion restaurant Krystal
  • Italian rest La Toscana
  • Steak House

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - December 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palace Pacifico
Palace Pacifico Riu
Riu Pacifico
Riu Pacifico Palace
Riu Palace Pacifico
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico All Inclusive Nuevo Vallarta
Riu Palace Pacifico Nuevo Vallarta
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico All Inclusive All-inclusive property
Riu Pacifico Inclusive inclus
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico Adults Only All Inclusive

Hotel Riu Palace Pacifico - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2123 out of 3134 reviews
Rating 8 - Good. 626 out of 3134 reviews
Rating 6 - Okay. 230 out of 3134 reviews
Rating 4 - Poor. 82 out of 3134 reviews
Rating 2 - Terrible. 73 out of 3134 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and facility with terrific staff. My two complaints would be the smoking on the beach, there were areas to smoke but they were not enforced, which was very frustrating. Also, the beds were very soft/worn in. Other than that, it’s a lovely place. The staff are wonderful!
Stayed 8 nights in Jan 2025

10/10 Excellent

Danielle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Riu Palace Pacifico and would recommend this to anyone! The new remodel is spectacular, especially the pool area! The beach is so close and allowed us to walk to the other resorts. WE would go back again!
Stayed 4 nights in Jan 2025

10/10 Excellent

Samuel Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, amazing staff!
Stayed 7 nights in Jan 2025

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fabulous! We enjoyed all 5 days and didn’t want to leave! Every guest that we met had been to the property before and they come back regularly. That’s indicative of a great resort! The only issue we had was that the rainfall shower head didn’t work but there was a second shower head to use. We struggled with the tv but we weren’t too concerned about it since we weren’t in the room much. Overall, it was an amazing time.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brandette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation!
Stayed 9 nights in Jan 2025

8/10 Good

Warren Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were polite and courteous. Convenient on the beach. However, not accommodating, flexible or helpful with all change requests. Also, no quality tequila available. Small complimentary gift was appreciated.
Stayed 4 nights in Jan 2025

6/10 Okay

Karen Ladet

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet all-inclusive north of all the PV action. The property is newly renovated and very nice. The food options are varied and delicious and the Elite Club package was totally worth it. Only draw back is the open air theatre that plays very loud music until 10:30pm. If you have interior room (even an ocean front suite), do not expect to go to bed early. Our favorite thing was the service! Countless kind and helpful employees! Some of the best service we’ve had in years.
Stayed 3 nights in Jan 2025

2/10 Terrible

Luz

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
We like the bartenders in the lobby area Luis and Rodolfo they have excellent customer service skills and were always professional and attentive to my husband and I. Too bad for other staff members that made us feel that we didn't belong in other areas of the hotel. Even the bellboy made it clear that there is a preference to other races/ethnicities over us hispanics. We picked this hotel because of our great experience at the Riu in Cabo San Lucas. We felt that both properties run so different, but will never go back to either. We take this very seriously and we like to feel that our money is being well spent.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie Renae, Waubay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was disappointed in facing a vacant property that is not attractive and the room was efficient but not luxurious in any way (towels and robes are thin/cheaper, nothing like ear swabs or shower caps). The cleaning crew did a good job daily, liked the closet and safe which lit up and opened from top, restaurants were pretty good and we tried them all, buffet was quite good. The staff mostly seemed irritable and like they don't really enjoy their jobs. You tip for everything and they appreciate it. Beach pretty nice and very walkable especially mid afternoon-but stepped on a bee which ruined three days. Another girl got stung by stingray. Piano player/singer was enjoyable but same every night. Offered specialty bartender every night which was nice. Liked the water exercise class and nice warm pools. Six nights was plenty for us.
Stayed 6 nights in Jan 2025

8/10 Good

MaryAnn, St Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but there are 2 things I wish were corrected. The TV selection was horrible. We have stayed in several locations in Mexico and never had a issue. The second is bathrooms. It seems there was a lack of bathrooms.
Stayed 4 nights in Jan 2025

8/10 Good

Ryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire establishment and staff was amazing but the food was just not good at all. Also, the "sports bar" needs more TVs. The food there was truly disgusting.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and hotel were exquisite! The pictures do NOT do it justice! The staff was impecable and so friendly. And the food was amazing, variety, quality flavors .. all so great! We just needed more time there that's all! We will be back again!
Stayed 4 nights in Jan 2025

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort with excellent staff, food, spa, and pool. Beautiful beach though not the best for swimming (the occasional stingray swimming by) but one of the best spots to relax and be pampered. A hidden gem.
Stayed 6 nights in Jan 2025

8/10 Good

Hallie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach area was great. The food was typical “all inclusive” food. We went into town to eat.
Stayed 5 nights in Jan 2025

10/10 Excellent

Patrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this resort. I cannot say enough good things about it. The pools, the beach all quiet and inviting. The property is spotless, the staff helpful, friendly, polite and the food!!! My god the food is by far the best I’ve ever had in a resort. Will go back for sure.
Stayed 7 nights in Jan 2025

10/10 Excellent

Bogdan Y

Stayed 12 nights in Jan 2025

10/10 Excellent

Eric Loeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and clean facility to stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Amy

Liked: Staff & service, amenities, property conditions & facilities
Amazing place. Beautiful beach areas and pool. BEST FOOD!
Stayed 4 nights in Jan 2025

8/10 Good

Efren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phones don’t work very well. Internet/wifi is not good.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. My only complaint would be when we wanted to play cornhole they refused to give us the big bags to play with and insisted we use some small bags which are worthless. Have big bags for the guests when they want to play.
Stayed 7 nights in Jan 2025

10/10 Excellent

Manuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and myself stayed there, it knowing much about the RIU palace, hands down a very great experience. The staff was attentive and helpful. Food was amazing and the resort was clean and sanitary. I will most definitely be back.
Stayed 3 nights in Jan 2025