6/10 Okay
Val
Traveled with partner
Feb 13, 2025
Liked: Staff & service, property conditions & facilities
Not a 5 star. Beach area was not kept clean and there was definite odor. We are not smokers, the resort is non smoking but they have placed defined smoking atea that is not far enough away from the guests. Food was OK, nothing was ever hot, buffet had themes but essentially was the same over and over. There were 5 restaurant available to us, non Elite members, all were very noisy.
Wait staff were amazing, friendly and avle to meet our needs. At check we were assigned a room on the 1st floor, which waa fine, except our view was of a roof above the theatre, entertainment center. The noise was very very loud during the day and especially from 9pm till midnight. We are talking door rattling noise. We requested a change, told not a aingle other room available. The next day we complained again and got moved, quieter for sure, still no view excdpt building next door and loading dock.
Unfortunately we will not be back to the RIU
Val
Stayed 7 nights in Feb 2025