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Krystal Vallarta - All Inclusive

3.5 star property

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4 restaurants, Regional cuisine
Deluxe Room, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Terrace/patio
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool

Explore the area

Map
Av. de las Garzas S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪11 min walk‬
  • Cruise Ship Terminal
    ‪14 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, Ocean View

Standard Room, Ocean View | Beach/ocean view

Standard Room, Ocean View

  • Ocean view
  • 44 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Terrace/patio

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, Sea View

  • Sea view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, Garden View

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • All inclusive
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (2901)
The price is $251
per night
$251 total
includes taxes & fees
Apr 30 - May 1
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About this property

Krystal Vallarta - All Inclusive

3.5-star property in Hotel Zone
Spend the day playing on the beach then return to dine at one of Krystal Vallarta - All Inclusive's 4 restaurants.
Krystal Vallarta - All Inclusive offers 388 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.
Krystal Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Vallarta - All Inclusive features 3 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 11819 square feet (1098 square meters) include conference space. This all-inclusive property also offers pool umbrellas and an elevator. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Krystal Vallarta - All Inclusive is a smoke-free property.

Aquamarina - This buffet restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.
Las Velas - This buffet restaurant is located by the pool and specializes in Regional cuisine. Guests can enjoy drinks at the bar. Open select days.
Cinque Terre - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Kamakura - Onsite theme restaurant. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Cinque Terre
  • Kamakura
  • Las Velas
  • Lobby Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 11,819 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Krystal Vallarta - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 186 out of 707 reviews
Rating 8 - Good. 157 out of 707 reviews
Rating 6 - Okay. 145 out of 707 reviews
Rating 4 - Poor. 109 out of 707 reviews
Rating 2 - Terrible. 110 out of 707 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sarah Elizabeth, Modesto

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
3 stars for a 3 star hotel. Hotel is very old. They need to remodel and clean the property up. Food was ok. We actually ate out at other restaurants around town due to limited options at the resort. They don’t have restaurants there they just serve different types of food in two different areas on different nights. The beach front amount is larger compared to some hotels. No wait staff on the beach. You have to walk all the way back to hotel/bar area by pool. Pools need to be updated. They are building a new hotel next door so all we heard was construction for a week. We watched people leave all mad at the place right when they arrived.
Stayed 7 nights in Jan 2025

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around great place and great staff!!
Stayed 2 nights in Nov 2024

6/10 Okay

Teresa

Traveled with family and small children
Liked: Amenities
limited on food options
Stayed 1 night in Jan 2025

2/10 Terrible

Gris

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were very dirty and there are no mirrors in the rooms. There is no water in the bathrooms after 1 a.m.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 5 nights in Jan 2025

8/10 Good

Lynn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 7 nights in Dec 2024

4/10 Poor

Patrica

Liked: Cleanliness, staff & service
Very disappointed in the food choices. Seemed to be the same thing every day Housekeeper removed (stole) my granddaughter’s Columbia bathing suit and a sleep sack from my daughter’s room combined value over $100. Very upsetting that the staff does this. Our maid was great! We were on a different floor
Stayed 11 nights in Dec 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

LISA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did not realize there were two Krystal Vallartas, both next door to each other. What I booked online appeared to be the Grand Krystal in Puerto Vallarta but when I checked in, I found this was not the case. This was disappointing as we booked under the impression we would have specific restaurants and rooms. One day our room was cleaned but no towels were left. We called 3 times and went to the lobby twice before we were able to get them ourselves. We chose to do an excursion one day and the company left a package for us at the front desk and the hotel did not notify us of this. It was not until I was home that I was made aware of this and have yet to reach anyone from the hotel to obtain my package. At check out, we were never asked about our stay or how are time at the resort was. I do not have plans to stay at this resort, nor any Krystal resort in the future.
Stayed 4 nights in Dec 2024

8/10 Good

Jason

Liked: Staff & service, room comfort
Romantic get away!
It was very nice, food and service was great, would definitely recommend it to anyone looking for an all inclusive stay.
View from beach
Catholic cathedral
Center of town
Stayed 5 nights in Dec 2024

10/10 Excellent

Angel

Stayed 2 nights in Dec 2024

10/10 Excellent

Luis

Stayed 4 nights in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

nazir, Richmond

Stayed 7 nights in Dec 2024

10/10 Excellent

Terra Starr

Stayed 7 nights in Nov 2024

6/10 Okay

Jasmine

Traveled with family
Liked: Staff & service
The pool area was nice clean, beach area was beautiful. Service was really great! However, the place is under construction therefore the gym was not available which was not noted and was something we would have like to have available, also noisy due to the construction.
Stayed 6 nights in Dec 2024

4/10 Poor

Celina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very limited and repetitive Food options. Advertised as Family-friendly including Playground and Child minding but the playground was torn down. Half the resort was under renovations with fully ongoing and noisy construction with no heads-up or warning of it online or on the website. Staff was friendly, houskeeping was very inconsistent (sometimes no towels, or proper cleaning) Wont be coming here again and wouldnt necessarily recommend.
Stayed 9 nights in Dec 2024

8/10 Good

Matthew James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Mark

Liked: Cleanliness, staff & service, room comfort
Complained about no hot water and no o w did anyth
We never had any hot water for our shower - when we arrive, at night time or in the morning - mildly cold! There was no gym- and only had two buffets restaurants and snack bars! Way over priced for what we received! Disappointed to say the least !! Staff was courteous and kind the four pools were well maintained! The bar service was great - food was good! People friendly!
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep it up
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los eventos que hacen en el hotel se me hizo una parte muuy interesante, Lo que no me gusto cuando llegamos al hotel no salio nadie a ayudar con las maletas
Stayed 2 nights in Nov 2024

2/10 Terrible

Iwona

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very poor quality food. Public areas very dirty. No hair dryer in room.Closet storage not for 5-7 days.No mirror in the room to check the look.Beach furniture sticky and never been cleaned.Not recommend this hotel and it’s not 4 star for sure. It’s more like motel to me and should not be advertised as all inclusive.Very disappointed with reviews which are not honest and not true.
Stayed 7 nights in Nov 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Super easy and friendly
Stayed 5 nights in Nov 2024

2/10 Terrible

Benjamin, riverside

Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick over-nighter in PV
Only stayed one night otw to the airport to see some friends. Nice beach access and several pools. Food was as expected for a 3 star rated place. Very friendly service.
Stayed 1 night in Nov 2024