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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Executive lounge
Deluxe Ocean View Doble | View from room
Buffet
Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪6 min drive‬
  • Nuevo Vallarta Beach
    ‪6 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean View Doble

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View Doble

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Pool view Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Altitude Club Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Ocean View Doble

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Swim Out King

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out King

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean Front King

  • 592 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room

  • 366 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Ocean View Doble

Deluxe Ocean View Doble | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Ocean View Doble

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Deluxe Tropical View King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View King

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive features a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

8 meeting rooms are available. This all-inclusive property also offers a terrace, a complimentary children's club, and an arcade/game room. Complimentary covered self parking is available on site.

Krystal Grand Nuevo Vallarta – All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 524 out of 1185 reviews
Rating 8 - Good. 321 out of 1185 reviews
Rating 6 - Okay. 183 out of 1185 reviews
Rating 4 - Poor. 82 out of 1185 reviews
Rating 2 - Terrible. 75 out of 1185 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas of the property were well taken care of and impeccable. We upgraded to the Altitude package, and this allowed us a junior suite on the top floors with amazing views, and access to the Altitude suite,. Here we had access to coffee, tea, snacks, and alcohol at our pleasure. Excellent service from Yannecy in the Altitude suite. She booked us our a la carte reservations. Only downsides to the resort were the rooms needing updates, and the a la carte restaurants being hard to book, even with the Altitude package. The buffet had great food and good variety. Staff were extremely polite and welcoming. This resort seems to be very popular with fellow Canadians , as we found the majority of guests coming form Canada.
Stayed 10 nights in Feb 2025

4/10 Poor

Enrique

Traveled with family
Liked: Staff & service
The rooms need an upgrade. The couch was filthy. The blinds were broken. The bed skirt was dirty. There was no hot water in the shower and no water pressure in the sink. The fridge also wasn’t making the drinks cold.
Stayed 10 nights in Feb 2025

10/10 Excellent

Julie Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Krystal Grand, it met all of our needs perfectly. Being upgraded at arrival was a very pleasant surprise.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jennifer Helen Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay and would recommend to others. The staff were incredibly helpful and kind. Our favorites staff members were server Adrian at the family pool and Paulo the bartender. We never had issues finding 3 loungers together and didn’t ever get up super early to put our towels out. We preferred the family pool to the adults only pool as it’s so large and had a great vibe. The resort is clean and is kept up well. I had an issue with my door to my room as I would have to try several times to get my door open after activating with the electric key card but I didn’t complain as it wasn’t that big of a deal. My advice would be to tip the cleaning staff to make sure you get your bar fridge filled everyday as I heard some people complain about this. Also the elevator gets a bit busy sometimes so I chose to use the stairs mostly which I’m totally okay with. We saw a couple of people fall on the walking paths around the adults only pool. Wear shoes and dry your feet as it gets very slippery! We had a few near miss falls ourselves. The fish taco bar was incredible! I’m already missing my daily lunch! There is fish taco bar on one side by adult pool and a chicken tender bar by the Surf bar near family pool. Both served burgers, hot dogs, French fries, tortilla chips with queso. Buffet always had lots of options. I’m a vegetarian who eats seafood and always found lots to eat. The a la cartes were all good. Our favorite was the Mexican restaurant.
Stayed 8 nights in Feb 2025

8/10 Good

Linda

Traveled with family
We liked the beach and swimming pools. We didn't like the food it was cold.
Stayed 7 nights in Feb 2025

8/10 Good

Saeed Ur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a good family resort, food needs improvement
Stayed 4 nights in Feb 2025

10/10 Excellent

Amanda

Stayed 7 nights in Feb 2025

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

10/10 Excellent

Stephan Ricky, Campbell River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Krystal Grand is a beautiful property, well kept, very clean, with very tentative and friendly staff. The food in the buffets was very tasty with a lot of variety and very good quality and friendy staff. We especially enjoyed interacting with Esther at breakfast each day. She is a delight, very outgoing, funny and a good server. The ala cart restaurants were very nice atmosphere, great food and professional staff. The bar staff at the adult pool were very good and made sure everyones drinks were full. The staff all over the resort were always asking if everything was good. We were pleasantly surprised to get an upgrade to Altitude Club on the 10th floor with a beautiful view. The staff in the Altitude Lounge were very helpful, especially Yaneisy who went above and beyond to help buy flowers for my wife's 65th birthday. The beach is great, perfect for long walks and swimming and an easy walk to Bucerias.
Stayed 13 nights in Jan 2025

6/10 Okay

Jason Michael

Traveled with partner
Liked: Staff & service

6/10 Okay

Marisa

Traveled with family
Liked: Cleanliness, staff & service
All staff provided excellent service. The one drawback was that there wasn't much happening after dinner. Entertainment was very limited.
Stayed 7 nights in Jan 2025

10/10 Excellent

susannah, las vegas

Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
It was all very good
Stayed 1 night in Jan 2025

10/10 Excellent

Angela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time to México, we had an amazing time staying at the Krystal Grand. Staff are very friendly and helpful. We were treated very well, We will be back next year!!
Stayed 6 nights in Feb 2025

10/10 Excellent

Rodney P

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size and convenience of the property was great. The meal options were great and food quality was good. The highlight was the staff who were very attentive and friendly.
Stayed 7 nights in Feb 2025

8/10 Good

Shawn

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Kimberlee Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and close to Bucerias. Food was good and the property was beautiful. Only one complaint, the bed was rock hard and not comfortable.
Stayed 8 nights in Feb 2025

6/10 Okay

Christopher

Liked: Property conditions & facilities
Internet does not exist in rooms. You MUST rebook your dinner reservations way in advance or you eat at same buffet all week.
Stayed 4 nights in Feb 2025

8/10 Good

Tony Russell

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our poolside server Michel was outstanding. The two servers in the breakfast dining room were also great. The food was great all over the resort. Check in for Expedia guests is cumbersome and we were given a room already occupied. The staff were not apologetic. Our shower was not great and the fridge was not cold. The room was very nice and the ocean view was fantastic. Would stay again.
Stayed 7 nights in Feb 2025

10/10 Excellent

Juan

Stayed 3 nights in Jun 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Buffet and a la carts door was also great. The only con was the lack of nightlife and trying to find a pool bed at the adult pool was next to impossible, you have to reserve a spot by 6:00am. Otherwise you were at the beach or family pool.
Stayed 8 nights in Jan 2025

10/10 Excellent

gary

Stayed 7 nights in Jan 2025

10/10 Excellent

Taylor Dawn

Stayed 7 nights in Jan 2025

4/10 Poor

Linda, Jerome

Disliked: Cleanliness
Very limited Dining. Food in the Buffet was mediocre at best. Check in was a Joke if you booked through Expedia. Rooms need some serious renovations .
Stayed 7 nights in Jan 2025

10/10 Excellent

Yolanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was wonderful
Stayed 3 nights in Jan 2025