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Hotel Portonovo Plaza Malecón

3.0 star property

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Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Reception
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Terrace/patio
Business center

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Parking included

Explore the area

Map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Camarones Beach
    ‪1 min walk‬
  • Malecon
    ‪5 min walk‬
  • Playa de los Muertos
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

In-room safe, desk, soundproofing, free WiFi

Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Standard

In-room safe, desk, soundproofing, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, desk, soundproofing, free WiFi

Room Standard

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Portonovo Plaza Malecón

3-star hotel in Downtown Puerto Vallarta
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Portonovo Plaza Malecón is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 430 out of 1004 reviews
Rating 8 - Good. 303 out of 1004 reviews
Rating 6 - Okay. 148 out of 1004 reviews
Rating 4 - Poor. 67 out of 1004 reviews
Rating 2 - Terrible. 56 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gérard

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Robert

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location was good. Had numerous problems including: -elevator did not work for 5 of ten day stay, -no safe in first room which we changed because - of its smallness for two people -mould smell in second room -pool was not used because the deck area was not conducive for relaxing on.
Stayed 10 nights in Mar 2025

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Katherine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Eh so so

Upon arrival we were told our room was on the second floor, and that the elevator was not working. What’s more, breakfast would be served on the fourth floor, still no elevator. Our room had a city view as we were told. It overlooked a very, very busy Street which was often very noisy. Be sure to bring earplugs for night time. The shower stall was not completely enclosed, and water leaked out onto the floor and behind the toilet. The beds were very comfortable and the closet was adequate although there was no dresser. The room key card failed every day and had to be re-keyed. The food for breakfast was complete and good, Actually excellent. Staff was pleasant and helpful to get our bags upstairs.
View from balcony of El Mirador viewpoint
Typical electric
Porto Novo in center with pool.
Stayed 13 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here twice and will stay again. Very clean. Lovely and very helpful staff. Excellent location. Extremely walkable. Cheap. Safe. Small but nice roof top pool. 90 seconds from a great beach. 9 seconds from great food and walking.
Stayed 8 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, not the rooms we booked, rude staff, except for the bell boys
Stayed 1 night in Mar 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Primera vez en Puerto Vallarta/

Todo perfecto , buena ubicación en el malecón cercas de las letras Puerto Vallarta, puestos de comida , perfecto
Stayed 1 night in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights in Feb, 2025. Very good stay, recommended for a nice central location, easy access to busses, and lots of street food, and restaurants. The breakfast was also very good, hot food, and coffee, we sat outside and enjoyed the morning sun while we ate. Staff were all very attentive to anything we needed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities
Usually love everything but today no elevator!
Stayed 1 night in Mar 2025

10/10 Excellent

Maurice

Stayed 1 night in Feb 2025

2/10 Terrible

Robert, Bedford

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They are 5 storys high with no elevator. Claiming stairs without hand rails was unsafe and exhausting. Shower had now water pressure and had to call maintenance. The bed only had a sheet no blanket or comforter. I wouldn't recommend
Stayed 4 nights in Mar 2025

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service and hospitality from the front fest to the bellmen, and breakfast staff!!
Stayed 1 night in Mar 2025

2/10 Terrible

Kurt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I. Would like my refund of 3067.13 for the23 days I didn’t stay there

2/10 Terrible

Bryant

Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

John

Stayed 4 nights in Jan 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service
It was so clean and all thesnf
Stayed 4 nights in Feb 2025

10/10 Excellent

Reepu Daman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here. Friendly staff. Overall a good hotel in a good location
Stayed 6 nights in Feb 2025

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Kerstyn

Disliked: Property conditions & facilities
The roof top pool was dirty. The elevator was broken
Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Stayed 1 night in Feb 2025

8/10 Good

Carmela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Everything was great except the elevator didn’t work. I was fine going up and down the stairs, but many elderly people struggled. The location was great. Many restaurants and shops.
Stayed 4 nights in Feb 2025