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Hotel Portonovo Plaza Malecón

3.0 star property

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Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Interior entrance
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Front of property
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Parking included

Explore the area

Map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Camarones Beach
    ‪1 min walk‬
  • Malecon
    ‪6 min walk‬
  • Playa de los Muertos
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Portonovo Plaza Malecón

3-star hotel in Downtown Puerto Vallarta
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 205 square feet (19 square meters) include conference space. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Portonovo Plaza Malecón is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 429 out of 1001 reviews
Rating 8 - Good. 311 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Stayed 1 night in Jan 2025

6/10 Okay

James

The breakfast that was included didn’t offer any variety. The staff was very pleasant and the rooms and public areas were clean but the building looks a little run down. Nice location.
Stayed 7 nights in Jan 2025

6/10 Okay

Max

Stayed 1 night in Jan 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, small room but very clean and nice friendly staff
Stayed 7 nights in Jan 2025

4/10 Poor

Alec

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
I’ll start with the bad. There were no blankets only a sheet on the bed….🙀 went to the front desk and they weren’t able to help me out. 🤔Seriously?? I was so cold in the night I had to run the water till it got hot and warm up. It’s been unusually cool this week in PV so it got pretty chilly at night. Staff are nice, breakfast was good. Pool is small. Location is 2 blocks to Malecon. They provide beach towels and luggage storage which is a real plus.
Stayed 1 night in Jan 2025

6/10 Okay

Carlo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Don’t expect much

Place is run down and staff isn’t friendly at all. The one star reviews are accurate Great location though if you’re not looking to stay in your hotel. It’s close to the beach and the boardwalk.
Stayed 1 night in Jan 2025

4/10 Poor

Perla

Disliked: Property conditions & facilities
It was cold and they ran out of blanket and it was to loud
Stayed 7 nights in Jan 2025

10/10 Excellent

Salvador

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I don’t like the fact that to old restroom
Stayed 1 night in Jan 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is literally just around the corner from my favourite taco stand, and has gated off street parking for cars.
Stayed 1 night in Jan 2025

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been nice to have a mini fridge and some chairs to sit on. Other than that great hotel! Great service and perfect location
Stayed 6 nights in Jan 2025

8/10 Good

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Mohamed Haliek, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was terrible no internet working in the room always go to lobby, I book two twin bed they gave us single bed , room weary noise , shower door broken mainly in the hotel no one speak English
Stayed 2 nights in Jan 2025

10/10 Excellent

Israel

Stayed 1 night in Dec 2024

4/10 Poor

Edgar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean, there was hair in the bed sheets and all over the floor. It felt very dirty.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good the breakfast was ok close to everything to the melicon and grocery store right across the street.
Stayed 2 nights in Jan 2025

6/10 Okay

Francisco

Stayed 3 nights in Jan 2025

6/10 Okay

Francisco

Traveled with family
Disliked: Cleanliness
They didn’t clean my room one day and days they did it was at 5 pm
Stayed 2 nights in Jan 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet connection was terrible!
Stayed 4 nights in Dec 2024

6/10 Okay

Dudley

Liked being by the beach and Malecon. Nice area lots of good food opportunities.
Stayed 1 night in Jan 2025

8/10 Good

Rod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyrone, Kitchener

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. The hotel is located in the center of all the action.
Stayed 1 night in Jan 2025

2/10 Terrible

Griselda

Stayed 3 nights in Nov 2024

10/10 Excellent

Phithizela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location! Location! Location!

Excellence: Rooms and the entire hotel are extremely clean beyond my expectations. Tasty breakfast everyday. Location, location, location: near the beach, restaurants, shops for souveniors, the Malecon is within walking distance and a lot of other activities. Staff: Kitchen staff, housekeeping and even the front office staff are great people. Areas of improvement: The room had no refrigerator and a safe. I am not sure if it was the room I chose or this was true everywhere. Check the details before booking as I had assumed the fridge came with the room. The internet did not work in the room either so if you are teleworking, this may not be the best choice.
Stayed 6 nights in Dec 2024