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Hotel Portonovo Plaza Malecón

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Reception
Interior entrance
Front of property
Standard Doble | In-room safe, desk, soundproofing, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Teatro Vallarta
    1 min walk
  • Mariscos el Jefe
    1 min walk
  • Puerto Vallarta Bus Terminal
    10 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    22 min drive

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Portonovo Plaza Malecón

3-star hotel in Downtown Puerto Vallarta
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 205 square feet (19 square meters) include conference space. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Portonovo Plaza Malecón is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 417 out of 1005 reviews" "
Rating 8 - Good. 345 out of 1005 reviews" "
Rating 6 - Okay. 143 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Maximo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff friendly and efficient, rooms are clean. The property location is perfect to walk to Malecon and shopping and dining areas.
Stayed 1 night in Sep 2024

6/10 Okay

Juan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room smelled like mold. Also needs to be more clean doors to closet and restroom were dirty also shelfs in closet.
Stayed 6 nights in Sep 2024

2/10 Terrible

Yvette

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible staff service from receptionist. She was very rude.The day shift bellboy was very sweet and gave us good service . Hotel is old and not what i expected from pictures. Bed only had a thin sheet and when i requested a blanket the receptionist said they didnt have any. I did not received vip perks Will not stay here again. Location is good but its not worth the terrible experience.
Stayed 1 night in Sep 2024

6/10 Okay

jesus

Traveled with family
Average
Stayed 2 nights in Sep 2024

6/10 Okay

Mary, Nanaimo

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We didnt get the room we booked (it was supposed to be two doubles and it only had one but since it was just the two if us and we were exhausted i didnt bother with asking to change). The room was very small. The air conditioning turna off when you leave the room so its crazy hot when you come back. Only a top aheet provided on the bed with a runner along the bottom and 3 pillows.
Stayed 1 night in Sep 2024

8/10 Good

Granger

Stayed 1 night in Aug 2024

8/10 Good

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here at least 10 times. It is clean, modern, economical, fairly well kept, the staff are nice, you can park for free in their covered parking, they will give you bagged ice, a great beach is a short walk away, there are plenty of bars and restaurants around, its only a few blocks from the Malecon and you have a huge local grocery/department store right across the street which has everything at a good price. Its not the fanciest, and doesn't have a bar or a restaurant, but it doesn't need one. Almost forgot; they have a wonderful full buffet breakfast up on the roof, by the pool, every morning. The people who operate it are incredible! They provide excellent food and service. Its always a wonderful start to our day. Please don't forget to leave them a tip, they work hard and deserve it ; )
Stayed 6 nights in Mar 2024

10/10 Excellent

Maria cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

perla

Traveled with family
Liked: Cleanliness, staff & service
Hotel needs some work done, specially in dining room and pool area
Stayed 6 nights in Jul 2024

6/10 Okay

alan hernandez, Bell Gardens

Traveled with family
Liked: Cleanliness
I work remote and their WiFi does not work properly and I couldn’t get a straight answer from them also check in was at 3pm my room was not ready until 430pm. The bell staff was great and knowledgeable the only reason I don’t give them a flat 1 star
Stayed 3 nights in Jun 2024

8/10 Good

ALMA

Stayed 2 nights in Jul 2024

10/10 Excellent

Harumi

All good.
Stayed 3 nights in Jun 2024

8/10 Good

Susana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel for the price
Stayed 3 nights in Jul 2024

8/10 Good

Luis Marcelo J, san diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Great location, cozy, great service.
Stayed 1 night in Jun 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo el hotel.
Stayed 2 nights in Jun 2024

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service
The important thing to remember here is that you get what you pay for. I will say that the hotel was incredibly clean and the staff was very friendly never had any issues with them. The hotel is older so things aren't going to be like a five-star resort hotel. The AC worked I had a TV and I had a shower I didn't fly to Mexico to stay in my room the entire time. The beds are extremely firm but when you've been drinking tequila all week who really cares. Everything is within walking distance or a very short Uber trip. The souvenir shops around the area may hassle you to come in and buy something that you can always say no. A million different options for food within steps away.
Stayed 9 nights in May 2024

10/10 Excellent

Malcolm

Many places to eat within 100 yards, Malecón close buy, good complimentary breakfast.
Stayed 4 nights in Jun 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This was maybe a 3 star hotel and property.
Stayed 2 nights in Jun 2024

8/10 Good

Job

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its old gacv'
Stayed 4 nights in May 2024

8/10 Good

Verity, Saskatoon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, fabulous breakfast, rooms clean. Highway side is very noisy with traffic and there are a few rough edges - pool unusable due to pigeons and lack of cleaning and patio doors need oiling. Great central location in downtown PV. Worth every penny of the reasonable room rate.
Stayed 8 nights in May 2024

8/10 Good

John

Liked: Staff & service
I was upset our room was not cleaned and no blanket but good place to stay and great locstion
Stayed 2 nights in May 2024