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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5.0 star property

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4 outdoor pools, cabanas (surcharge), pool umbrellas
The Penthouse North | Private kitchen | Espresso maker, coffee/tea maker
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
View from room
Ultra Corner Suite South | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Housekeeping
  • Room service

Explore the area

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270
  • Garza Blanca Beach
    ‪3 min walk‬
  • Los Arcos
  • Playa Gemelas
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two bedroom Master Suite South

  • 2598 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds South

  • 1067 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Suite South Connected

  • 2135 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Penthouse North

  • 2852 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite North

10.0 out of 10
Exceptional
(1 review)
  • 1065 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite South

10.0 out of 10
Exceptional
(1 review)
  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Suite Two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite Two Double Beds North

  • 1066 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner North

Corner North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Corner North

  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Ultra Suites South Connected

  • 2135 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite North

  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite South

9.0 out of 10
Wonderful
(2 reviews)
  • 1067 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite South

  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Corner Suite South

10.0 out of 10
Exceptional
(2 reviews)
  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite Two Double Beds South

  • 1066 sq ft
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Master Suite South

  • 1530 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

View from room

Ultra Corner Suite North

  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 outdoor pools, free cabanas, pool umbrellas

Hotel Mousai Puerto Vallarta Adults Only

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.7 out of 5, Exceptional, (953)
$453 nightly
The price was $762
The price is $453 total
includes taxes & fees
Hotel Mousai Puerto Vallarta Adults Only

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5-star hotel in South Zone
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. Change of towels is available on request.
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch flat-screen televisions come with DVD players and pay movies. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and toilets with an electronic bidet.

This Puerto Vallarta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a health club are featured at the hotel. 4 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Imagine has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 9 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 5 bars/lounges. Wireless Internet access is complimentary. This all-inclusive hotel also offers outdoor tennis courts, a health club, and a rooftop terrace. Complimentary valet parking is available on site.

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
Hiroshi - Japanese - Onsite restaurant.
NOI - Italian Cuisine - Onsite restaurant. Open daily.
DAO - ChineseContemporary - Onsite restaurant. Open daily.
The Rooftop - Onsite restaurant. Open daily.
The Terrace - Onsite restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 swim-up bars
  • 4 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO - ChineseContemporary
  • Hiroshi - Japanese
  • NOI - Italian Cuisine
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Art gallery
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator (59 inch wide door)
  • Smooth flooring in public areas

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2600 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only
Hotel Mousai Puerto Vallarta All Inclusive
Hotel Mousai Puerto Vallarta Adults Only All Inclusive
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 137 reviews
Rating 8 - Good. 12 out of 137 reviews
Rating 6 - Okay. 9 out of 137 reviews
Rating 4 - Poor. 4 out of 137 reviews
Rating 2 - Terrible. 12 out of 137 reviews

9.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Taylor

Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed at a five diamond resort before and not sure I’ll ever be able to not stay at one again. The service was next level, food was out of this world good, and the personal butler service was awesome. Will definitely be returning to Hotel Mousai in the future!
Stayed 6 nights in Feb 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent service.
Stayed 5 nights in Feb 2025

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and the room was great, with an exceptional view. Facilities and restaurants were good as well. Our room service guy Danny was phenomenal.
Stayed 4 nights in Feb 2025

10/10 Excellent

hatem

Stayed 6 nights in Feb 2025

10/10 Excellent

Roxana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Stayed 6 nights in Jan 2025

10/10 Excellent

Lindsey Dee

Stayed 5 nights in Dec 2024

2/10 Terrible

john

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
they try to sell you on becoming a member. if you say no they treat you very poorly.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Everyone was so happy, helpful, had a smile on their face. The FOOD was amazing was not like the all inclusive generic food you usually get at all the hotels. Rooms were cleaned and turned down nightly with chocolates lights dime and soft music. This hotel is definitely well worth every penny spent to stay there. Definitely will stay there again.
Stayed 5 nights in Dec 2024

8/10 Good

Emil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is very rocky which makes it really hard to swim. There is a lot of walking from the room to the beach and to the other restaurants such as the steak house. You constantly have to wait for the tram/bus to take you from one location to the other.
Stayed 4 nights in Jan 2025

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty
Stayed 5 nights in Jan 2025

10/10 Excellent

LAURA

Traveled with partner
Liked: Cleanliness, amenities
Beautiful
Stayed 5 nights in Dec 2024

10/10 Excellent

bruce roderick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t go wrong here! Quite, modern, outstanding service and great food!
Stayed 7 nights in Dec 2024

10/10 Excellent

anita

Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mousai is an amazing hotel. It was so clean and pristine. The grounds were beautiful and lush. It felt as though Hotel Mousai thought of everything you could want in a hotel stay. Room: 5 stars The room was very spacious and beautiful. The mini bar was always well stocked. Our balcony had an amazing view of the ocean and the mountains. The hammock and hot tub were perfect to end the night in or watch the sunset. The room came with an iPad that controlled the lights, drapes (A for the blackout drapes) and music. We loved that the room came with a speaker system. You could Bluetooth your own music or play music already loaded onto the iPad. Most nights we would come back to the room and the beds would be turned down, lights would be dimmed, and soft music playing. It was a lovely touch and Thank you to Luz for taking care of our room all week. The bidet if you’ve never tried it, is great! Food: 5 stars The food was delicious everywhere we went. From Dao, Bocados, Blanca Blue it was 5 stars always. Even the food by the pool was delicious. Often times, food at an all inclusive is not the best but this food was absolutely delicious. Staff and service: 4 stars The staff was so friendly and accommodating everywhere we went. Omar at the pool was the best. Carlos our butler helped us with all our reservation needs. The only downside was the concierge trying to convince us to attend their demonstration. It felt pushy at times. Besides that, this hotel was hands down the best
Stayed 4 nights in Dec 2024

2/10 Terrible

Ali

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
**Title: Terrible Experience at Hotel Mousai** I recently stayed at Hotel Mousai for four nights, and it was absolutely horrible. Our room was dirty throughout our stay, and despite multiple calls for room service, no one ever showed up. We were provided with only three towels for the entire stay, which is unacceptable at a resort with a pool—we had to bring towels from the pool area! Additionally, our experience at the steakhouse was incredibly frustrating. The manager, Ruben, was unprofessional and unhelpful. I have a shrimp allergy, which I communicated to the staff before ordering. Instead of taking our steak orders, they insisted on bringing us whatever they wanted, and we ended up with a seafood platter that included shrimp. When we pointed this out to Ruben, he dismissed our concerns and said they wouldn't take any more orders. We left the restaurant upset and hungry. I would not recommend Hotel Mousai based on this experience. Never will I return.
Stayed 4 nights in Nov 2024

2/10 Terrible

Farbod

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at hotel mousai was absolutely horrible. We planned our stay of 4 nights hoping to have a relaxing stay and Hotel Mousai. Our room was dirty for the entire stay. We called for room service multiple times but they never showed up. We had 3 towels for 4 nights. Imagine going to a resort with pool and don’t have towels. We had to bring our towels from the pool area!! Not to mention our terrible experience at the steak house. I never experienced such a thing. The manager at the steak house who named “Ruben” refused to served us properly. I have allergies to shrimp and mentioned it first thing to the waiters and staff before even sitting down at the table. First of all they refused to take our order for steaks and said we’d bring you whatever we want!! Then they served us a platter instead of a seafood including SHRIMP!! After we told the manager Rubin, that we didn’t ask for seafood, specifically no shrimp he sair this is what it is and they are not taking orders anymore so we left pissed and starving!!! Never will be back.

2/10 Terrible

Mahan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. From start to finish, it was a deeply disappointing experience. Upon arrival after a long flight, it took over an hour to check in because there were only two receptionists, both of whom were clearly new and inexperienced. When we finally got to our room, we found hair in the bathroom sink. That same evening, I noticed black footprints on the bed sheets. Shockingly, it took the staff two full days to replace them. The dining experiences were even worse. The restaurant staff didn’t provide menus, citing a preset menu for our group, which severely limited our options. At the Chinese restaurant, they didn’t bring enough main courses, leaving many of us unsatisfied. The Japanese restaurant was marginally better, but the steakhouse was an absolute disaster. At the steakhouse, the staff served one steak to be shared among the group, despite everyone wanting different temperatures. Worse, the steak was cold and overcooked. Instead of addressing our concerns, they kept bringing out chicken and shrimp, which we didn’t want. The manager, “RUBEN,” was incredibly rude. When one of my friends requested a properly cooked steak, he flat-out refused, saying, “No more food. We’ve served enough.” This was supposed to be a luxurious stay, and we paid a premium expecting quality service. Instead, it was an utter disaster. I’m especially embarrassed because I invited a newlywed friend to join us, traveling all the way from Dubai to Puerto Vallarta.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kimia

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately, we did not have a good experience as a group of 12 especially when we were dining at the restaurant, the service was terrible specially at the steakhouse. If you’re a group more than eight, they’re not gonna even provide you a menu at the restaurants and they’re gonna serve you what they call it family style and you don’t have options to choose no matter if you purchase it or get a all inclusive package we had an all-inclusive package and at the steakhouse they served us chicken octopus stream, and a little bit of very dried cold steak. However, we asked that we are not gonna eat shrimps and chicken. We were not able to choose our steak and they brought us some steak by their own choice, which was very cold and dried when they served it and when we ask our server to change it, they refuse to do it. I also mentioned to our server that I don’t like overcooked steak and I want my steak to be rare and he he said this is what it is and we are not gonna serve anymore as we already brought the(dry cold overcooked steak). I asked for the manager (Ruben) and also the manager came and he said if you have a problem, go talk to the general manager and I’m not able to do anything for you and I’m not gonna serve you guys.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel, Stoneham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above.
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy, glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience as always!
Stayed 6 nights in Oct 2024