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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Standard Triple Room - with a double bed | Down comforters, in-room safe, free rollaway beds, bed sheets
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Beach nearby, free beach shuttle, sun loungers, beach umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Cruise Ship Terminal
    ‪7 min walk‬
  • La Isla
    ‪7 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, free rollaway beds, bed sheets

Superior King Bed

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard Room Two Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard King

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, free rollaway beds, bed sheets

Superior Room Two Double Beds

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard Triple Room - with a double bed

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Superior With Garden View

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Double Room Standard

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Garden View

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with umbrellas, sun loungers, and free beach club nearby. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm like a complimentary children's club and an outdoor pool.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. This Colonial hotel also offers a garden and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Free children's club
  • Outdoor pool

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 380 out of 992 reviews
Rating 8 - Good. 275 out of 992 reviews
Rating 6 - Okay. 158 out of 992 reviews
Rating 4 - Poor. 98 out of 992 reviews
Rating 2 - Terrible. 81 out of 992 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter A

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like it Dirty, unsafe terrible resort
Stayed 7 nights in Dec 2024

10/10 Excellent

Erin

Liked: Staff & service, amenities
The staff were all amazing, the room was a bit outdated, but the facilities where well maintained and clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Stayed 12 nights in Dec 2024

2/10 Terrible

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They need to do a lot better gave it such a low rating because the food was so bad. I paid $400 usd for one night and the food they served was a joke they had no protein options other beef teriyaki, they had a plate of onions and jalapeños it said shrimp in the description never saw any shrimp in the whole buffet. Just pay a little more and stay somewhere else or you willl be extremely disappointed ☹️
Stayed 1 night in Dec 2024

8/10 Good

Cassidy

Stayed 7 nights in Dec 2024

4/10 Poor

Rodney

Disliked: Cleanliness, property conditions & facilities
The resort was terribly loud - both the music and shouting in the corridors. The service was slow. The pool was virtually unaccessible for 2 of the 3 days of our stay
Stayed 3 nights in Dec 2024

8/10 Good

Nola

Traveled with group
All inclusive food was good. Service attentive and friendly. Over charged for a lost “towel card”, margarita was too sweet to drink, but tequila shots were good! Room was pleasant.
Stayed 1 night in Jan 2025

8/10 Good

Antonio

Traveled with family
Liked: Staff & service
Areas around the property are dirty, and some corners in the hotel need to be cleaned out. They have the most wonderful personality in all the areas we love them all only need more attention on the cleaning. Food was good but Italian food never was good notice most of people threw it away.
Stayed 6 nights in Dec 2024

2/10 Terrible

Kort

Stayed 1 night in Dec 2024

10/10 Excellent

timothy

Stayed 2 nights in Dec 2024

6/10 Okay

Daniel Rodríguez, Apex

Traveled with family
Disliked: Cleanliness
No refrigerator
Stayed 2 nights in Dec 2024

2/10 Terrible

Hajeong

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel I chose to conclude 2024 and welcome 2025 has become one of the worst memories of my life. Although it claims to be all-inclusive, it requires guests to pay for meals just to stay here. (Even if you don’t eat, they threaten to cancel your reservation if you don’t pay.) Furthermore, you must make separate reservations for the meals you’ve already paid for, yet there was no prior notice or information about this. To make matters worse, they refused to provide us with a table because we hadn’t made a reservation. The meal in question was a special New Year’s Eve dinner, and the cost was $125 USD per person. The service from the front desk staff is absolutely terrible, and both the restaurant host and front desk staff are busy shifting the blame to each other. This has left us even more frustrated and disappointed, with no resolution in sight.
Stayed 7 nights in Dec 2024

2/10 Terrible

Wayne

Stayed 2 nights in Dec 2024

4/10 Poor

Diana

Stayed 7 nights in Nov 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were hoping for a really chill all inclusive with Mexican charm and this is that! The building is lovely, it has aged so it might not be what some expect. The staff kept the rooms, pool, common areas incredibly clean. The food was OK. Drinks were great. I had hoped for a bit more entertainment/activities but the trade off of being super low key was worth it. The pool area and court yard are gorgeous. We didn't consistently get warm water when we showered and the room smelled mildewy. But i took that as age of the building and it didn't detract from our good time.
Stayed 7 nights in Dec 2024

4/10 Poor

Armando

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Too expensive for the limited service
Stayed 4 nights in Dec 2024

6/10 Okay

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is cute but old, the pictures don’t represent the age of the hotel. The beds are not comfortable and the showers are in need of renovation, however the rooms are lovely. The dining area is nice but the food is not good, think catering to cheap American food vs authentic Mexican food, for example you can get a cheap quality burger and fries but won’t find a single avocado all week.
Stayed 7 nights in Dec 2024

8/10 Good

Jamey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one week at the resort. The accommodations were ok. The beds were somewhat comfortable. The bathroom was definitely in need of an renovation. Older toilet that was finicky when flushing. The sink tap was not secured down properly. The shower door was a metal frame with a piece of obscure plexiglass in it. The door also did not latch shut. The food at the resort was abit bland. There also wasn't enough selection. The themed nights at the buffet except for the mexican fiesta were disappointing. There was one that was an Italian night. They had a small pasta bar setup, but then they still had refried beans, tortillas, and other Mexican dishes. The last 3 days at the resort we left to get food at restaurants nearby. The resort caters mostly to Mexicans. There was alot of change over of people who were only staying a few nights at a time. The resort is small but very quaint and has an authentic Mexican feel. The staff were all super friendly and accommodating. Eric the bartender was amazing. Very friendly and such a hard worker. Ceasar from the buffet serving crew was great! Very attentive and so polite. Our glasses were always full when he was around. They have a semi private beach section about a 5 minute walk away. They also have a shuttle. They setup a bar at the beach as well for all the guests. The beach area isn't sectioned off so all the people selling things will come by and ask if you want something. The resort is very clean. The house keeping was great.
Stayed 7 nights in Dec 2024

8/10 Good

Doris Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is super friendly with staff that have become like family, and the reason we keep coming back. The location is quite convienient, ten minute walk or shuttle to the beach. Also close to the Marina, shopping malls, the casino, and short ride to the Malecon. And Laura will look after you.
Stayed 17 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Cecelia Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic experience. Staff were friendly and knowledgeable. They only thing was if you had a later flight to catch you where checked out and you couldn’t use the food service.
Stayed 7 nights in Dec 2024

6/10 Okay

Kyle Gordon Everett

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A traditional and small spot, with limited dietary options but it’s great if you have lots of plans off resort. The staff are A . The facilities are very nice and have a great historical vibe. I wouldn’t book around any holidays as they do cater to a lot of locals, and allow for extra seating for big meals, which results in 2-3 hour wait times to be seated for a buffet. Beach space is awesome, great beach, great beach staff, tons of grifters but what can you do? My word of advice to make or break is if you are someone who is dietarily restricted, I’d contact staff first to see how able they are to cater to your needs.
Stayed 7 nights in Dec 2024

10/10 Excellent

CLARICE

Traveled with family
Liked: Cleanliness, staff & service
LOVE THE RESORT SPECIALLY THE GREEN FLOWER AND PLANTS EVERYWHERE WHICH MAKE IT SO RELAXING AND IT RIGHT IN CITY LOCATION IS GREAT SAFE WITH LOTS OF STORES AND MALL WALKING DISTANCE WILL SURELY COME BACK FOOD SCHEFULE IS THE BEST LONG HOURS WHICH ALLOW GUEST TO REALLY ENJOY SMALL RESORT WITH FEW ENTERTAINMENT AND NOT LOUD MUSIC OR MIC ALL DAY LIKE BIG RESORT, I LIKE IT THIS WAY AS U GET TO REST AND ENJOY A PEACEFUL VACATION LAST FOR THE BEST THE STAFF FROM RECEPTION TO BELL BOY AND BUFFET ALL GOOD JUST DOING THEIR JOB REGARDLESS OF TIPS MY CALLING GOES TO ROBERTO AT THE BUFFET
Stayed 5 nights in Dec 2024

8/10 Good

Casandra

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the mexican charm and staff. Could not book dinner in the alacarte only one alacarte and food in buffet was repetitive
Stayed 1 night in Dec 2024