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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Standard Triple Room - with a double bed | Down comforters, in-room safe, free rollaway beds, bed sheets
Beach nearby, free beach shuttle, sun loungers, beach umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Cruise Ship Terminal
    ‪7 min walk‬
  • La Isla
    ‪7 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, free rollaway beds, bed sheets

Superior King Bed

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard Room Two Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard King

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, free rollaway beds, bed sheets

Superior Room Two Double Beds

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard Triple Room - with a double bed

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Superior With Garden View

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Double Room Standard

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Garden View

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 3
  • 1 King Bed(s)

View all photos for Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 3
  • 1 Full Bed(s)

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 374 out of 979 reviews
Rating 8 - Good. 273 out of 979 reviews
Rating 6 - Okay. 154 out of 979 reviews
Rating 4 - Poor. 99 out of 979 reviews
Rating 2 - Terrible. 79 out of 979 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Janince, Craik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect spot for my 4 day stay
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer Clear

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so charming, just like it says in the name. It really felt more authentic Mexico than many of the big major hotels, and I’d prefer that any day. The staff was incredible- thoughtful, attentive, thorough and friendly. The rooms and common areas were clean and well kept. The buffet rotated each day, so we didn’t get tired of eating the same things, and my kids loved the burgers at the snack bar. For people who complain about the quality of the drinks- did you know you can order a double? You can also substitute whatever liquor you want. A little tip goes a long way in terms of getting great drinks and service, and it’s worth noting that the small amount of money means much more to those servers than to you. I really can’t say enough good things about the service. The location, while not beachfront, is one a few blocks away and is also so convenient to the cruise port where many excursions take out of. We did lots of walking in the neighborhood, even at night, and always felt safe and secure. The pool politics were a bit of a negative, in that some of the long time guests have a habit of waking up early and leaving towels to reserve all of the lounge chairs around the pool. We worked around this by pulling other chairs together poolside when we wanted a seated spot. Overall we had a fabulous experience, and will definitely return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
Stayed 4 nights in Jan 2025

6/10 Okay

Curtis Brent

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

8/10 Good

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay...staff was wonderful... check in and out went quickly and there was a variety of food with options for those of us that are less daring with traditional dishes. Fruits, salad, and breads were the best! Pool was very clean and the perfect temperature! I would definitely consider visiting here again!
Stayed 7 nights in Jan 2025

6/10 Okay

Judy

Traveled with group
Liked: Cleanliness, staff & service
Our group had 2 issues. 1st..WHY in the world would you close the bathrooms at the beach facility ?? Leaving the ocean as an option or call the shuttle to take you back to the hotel....waves in that area are very strong! 2nd..We were not the only smokers,in fact there were quite a few..all gathered at the street in front of the facility to smoke. There are areas at the back of the hotel that could easily be made into a decent area for the paying smoking quests. I realize Smoking is our choice, but it wouldn't kill them to provide a reasonable area, instead of along an extremely busy highway. We have been to this facility several times, but will be looking at another for our next trip.
Stayed 9 nights in Jan 2025

10/10 Excellent

Sheena

Stayed 10 nights in Jan 2025

8/10 Good

Patricia

Stayed 8 nights in Jan 2025

4/10 Poor

GABY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel is old and the food very poor and limited. the employees are good
Stayed 8 nights in Jan 2025

10/10 Excellent

MELCHOR MARK IV

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We chose this place because of the price we got it for. We love the staff and the hospitality. The facility is very dated but we do admire the Mexican feel to it. They have no beach front but they have shuttle options which was great. Plus, the beach is just a 3 - 5 minute walk which was ok. If we could get another deal for the price, then we would definitely come back.
Stayed 7 nights in Jan 2025

4/10 Poor

Gildardo, Fort Sill

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Salvador, Schererville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Elvira Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 8 nights in Dec 2024

10/10 Excellent

Michal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from begining was super proffesional everyone was super friendly and helpfull Ivan the bar guy was the best Rooms are clean just ac works like a starting plane but overall it was redlly good experience Gracias
Stayed 7 nights in Jan 2025

4/10 Poor

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Julio

Stayed 3 nights in Jan 2025

10/10 Excellent

Brandon michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a jumbo resort you never leave that has everything there this isnt it. It's so much better. Why have 4 mediocre buffets pumping out food when you can have one that switches everyday and the food is clearly made with love. They make every day feel special you never know what to expect whether it's a live performance or a poolside bbq. Romantic xylophone performance. A rock cover band a demonstration of traditional Mexican dances. It's always entertaining. The location is perfect 70peso cab ride to malecon. Directly beside Puerto magico the cruise ship port for whale watching or any tours. Right beside a Mexican Walmartish place called chadrau that you can get anything you need. This hotel I will admit maybe won't knock your socks off with first impression but you will love it more and more everyday you stay they punch away above their weight. Beach access is close and has drink. This is an authentic Mexican experience not a resort catered to rich Americans who won't go out of there comfort zone. Food is soo good and traditional with a different theme every day. I honestly can't say enough if you are not adventurous you can still have a very relaxing time by the warm pool. It's kept very clean. The Mexican charm isn't just a thing they say it's true I would absolutely go back
Stayed 6 nights in Jan 2025

6/10 Okay

Reymundo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid choice for the money

Staff was wonderful. The property is small but nice. Good pool. Clean room. The food wasn't that great. Breakfast was thier best. For the price can't really complain.
Stayed 2 nights in Jan 2025

2/10 Terrible

Peter A

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like it Dirty, unsafe terrible resort
Stayed 7 nights in Dec 2024

10/10 Excellent

Erin

Liked: Staff & service, amenities
The staff were all amazing, the room was a bit outdated, but the facilities where well maintained and clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Stayed 12 nights in Dec 2024

2/10 Terrible

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They need to do a lot better gave it such a low rating because the food was so bad. I paid $400 usd for one night and the food they served was a joke they had no protein options other beef teriyaki, they had a plate of onions and jalapeños it said shrimp in the description never saw any shrimp in the whole buffet. Just pay a little more and stay somewhere else or you willl be extremely disappointed ☹️
Stayed 1 night in Dec 2024

8/10 Good

Cassidy

Stayed 7 nights in Dec 2024

4/10 Poor

Rodney

Disliked: Cleanliness, property conditions & facilities
The resort was terribly loud - both the music and shouting in the corridors. The service was slow. The pool was virtually unaccessible for 2 of the 3 days of our stay
Stayed 3 nights in Dec 2024