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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Standard Triple Room - with a double bed | 1 bedroom, down comforters, in-room safe, free rollaway beds
Property grounds
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Beach nearby, free beach shuttle, sun loungers, beach umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • La Isla
    ‪5 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | 1 bedroom, down comforters, in-room safe, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | 1 bedroom, down comforters, in-room safe, free rollaway beds

Standard Room Two Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | 1 bedroom, down comforters, in-room safe, free rollaway beds

Standard King

7.8 out of 10
Good
(36 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | 1 bedroom, down comforters, in-room safe, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | 1 bedroom, down comforters, in-room safe, free rollaway beds

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Superior With Garden View

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, down comforters, in-room safe, free rollaway beds

Double Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Superior With Garden View

  • Sleeps 3
  • 1 King Bed(s)

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Standard

  • Sleeps 3
  • 1 Full Bed(s)

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1002 reviews
Rating 8 - Good. 277 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 98 out of 1002 reviews
Rating 2 - Terrible. 81 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout of the property. Easy , fast ride to the airport. Very fast checkout. Easy beach access.
Stayed 2 nights in Mar 2025

6/10 Okay

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Close to the ocean and cheap but the beds were so uncomfortable and the pillows were hard as a rock. Sirens all hours of the day. I'd recommend paying a little more and getting a better place.
Stayed 4 nights in Mar 2025

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, authentic with great service. Safe and great value.
Stayed 7 nights in Mar 2025

10/10 Excellent

Yana, Calgary

Stayed 7 nights in Mar 2025

10/10 Excellent

John Pereira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, and staff was very helpful and always prepared to help, Very close to airport, food was great and sleep was very comfortable.
Stayed 6 nights in Mar 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, smaller resort but perfect.
Stayed 7 nights in Mar 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had loads of fun at this property! Great food, service and entertainment.
Stayed 10 nights in Mar 2025

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, and very accommodating. Would definitely visit again. Would be nice to have more variety of music and food.
Stayed 14 nights in Mar 2025

10/10 Excellent

Leonard Glenn

Stayed 14 nights in Mar 2025

6/10 Okay

Maureen

Traveled with group
Liked: Cleanliness, staff & service
The service was great. The food was OK. The cleanliness was good although the building is in need of updating and repair of steps. Furniture in room was broken and a little mold in bathroom. No elevator. No refrigerator or coffee maker in rooms. And we almost got fined because we spilled a little spot of juice on the sheet. We had to complain about this fine and the security guard had a picture of the spot. Really. So we took picture of all the problems in our room which we didn't complain about. They told us not to let it happen again. Oh my LOL. But over all it was fun. Enjoy!
Stayed 7 nights in Mar 2025

10/10 Excellent

Aakriti

Stayed 4 nights in Mar 2025

8/10 Good

terho

Liked: Cleanliness, staff & service
Friendly staff. Close to all amenities
Stayed 7 nights in Mar 2025

10/10 Excellent

Narjorie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the olde world feel - traditional Mexican very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service
Stayed 11 nights in Mar 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Hacienda Buenaventura with all it's lovely charm and decor. The staff were welcoming and helpful. The food was delicious and there were good choices. The ease of bussing, taxi or Uber made going on any adventures easy. The beach was a quick little walk and the area set aside for their customers had nice chairs and umbrellas. Having a bar and snack grill there right on the beach was a nice treat too! We would come back!
Stayed 6 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a nice pool and landscaping. Breakfast is best meal of the day. This year the hotel has added back Mexican ballet folkloric dancers to its Mexican fiesta on Saturday nights, and that was nice to see. Ordering omelets is more complicated than it used to be.
Stayed 3 nights in Mar 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

falsely advertising hotel!

they advertise 3 restaurants but there is actually only 1 and a snack bar, there dinner service is absolutely horrible same food every night in the buffet, you have to book a spot in the same restaurant to get a actual meal off the menu is a very odd system technically only 1 restaurant, no coffee pot in room had to go down for coffee and sometimes there was no coffee
Stayed 10 nights in Feb 2025

6/10 Okay

Marles, Saskatoon

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We have vacationed at the Hacienda several times and the resort has sadly declined. The food is for the most part inedible. Strange combinations, leftovers seem to be served 1-3 times, pasta night is a ladle full of rancid oil before heating the sauce and noodles. food safety does not seem to be followed, the cook used her hands to scoop up the ham, mushrooms, and cheese for my omelette even though there were spoons in each topping bin. We spent a day and a half sick in bed as a result of bad food. The front desk staff would benefit from customer service training, the warm cheery welcome is gone. The beach club no longer has bathrooms or food service, because of that we chose to not go to the beach at all as the waters are very rough to be able to go for a dip (aka pee). The walk back to the resort is at least 10 minutes. The rooms are old and dated. Ours was so musty and the A/C/heat did not work properly and we had already moved once so they could do “maintenance”. We concluded that other rooms wouldn’t likely be much better. The pool and restaurant service staff does work very hard and that is the best part of the stay. They keep drinks flowing and always have a smile. Sadly, do not recommend the Hacienda.
Stayed 10 nights in Feb 2025

4/10 Poor

Craig, Winnipeg

Liked: Staff & service
Loved the staff but hated going home with diarrhea!
Stayed 3 nights in Feb 2025

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful old world charm, comfortable beds and great staff. Repairs to shower were done quickly. No elevators is a problem for senior folk. Room was beautiful but just off the street so very noisy if you don't wear ear plugs. Close to everything you'd want to see or do!
Stayed 14 nights in Feb 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New owners are doing a good job with updating the outside like painting. Next they should better mattresses in the room. Bumpy beds
Stayed 11 nights in Feb 2025

4/10 Poor

Lisa Diane

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Russell Harland

Traveled with partner
Maintenance was lacking and front desk person need service education
Stayed 7 nights in Feb 2025

4/10 Poor

Katarzyna

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old facility and in poor shape. Only one place to eat with pretty much always the same things. Access to beach through back alleys and very grungy entrance to beach. Not clear on the website that this is NOT a beach front resort. Staff were excellent and very helpful.
Stayed 14 nights in Feb 2025

4/10 Poor

Beverly

Stayed 6 nights in Feb 2025