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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5 star property

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Photo gallery for Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

On the beach, beach umbrellas, beach towels, beach yoga
Exterior
Exterior
ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | View from room
1 bedroom, premium bedding, free minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL, 48390
  • Garza Blanca Beach
    ‪5 min drive‬
  • Playa Gemelas
    ‪9 min drive‬
  • Playa de los Muertos
    ‪12 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪35 min drive‬

Room options

View all photos for ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB | 1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

  • 1561 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | Living area | 50-inch LCD TV with cable channels, TV, table tennis

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

  • 2088 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 1 King Bed

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED | 1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

  • 1087 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB | 1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

View from room

ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 2 Queen Beds

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Room, 2 Queen Beds

  • 538 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 2 Queen Beds

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 2 Bedrooms, Ocean View

  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View

  • 538 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

  • 538 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Sea View (Roll-In Shower)

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View (Roll-In Shower)

  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View

  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, (1004)
The price is $454
per night
$454 total
includes taxes & fees
May 7 - May 8
Velas Vallarta Suites Resort All Inclusive

About this property

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5-star property in South Zone
Catch some rays at the beach or spend the day relaxing at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers 444 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and espresso makers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 50-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Puerto Vallarta property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eforea has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Some rates at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta features a full-service spa, 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 4.5-star property. Event facilities measuring 16200 square feet (1505 square meters) include conference space. This Beaux Arts property also offers spa services, a terrace, and a children's club. Onsite valet parking is complimentary.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has designated areas for smoking.

Vela - This beachfront buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Sunan - This beachfront restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Cocomar - This beach seafood restaurant serves lunch only. Open daily.
La Luce - This beachfront restaurant specializes in Italian cuisine and serves dinner only. Open select days.
Maxal - This beachfront restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocomar
  • La Luce
  • Maxal
  • Sunan
  • Vela

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's club
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Karaoke
  • Kayaking
  • Piano
  • Pilates classes
  • Sauna
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Highchair
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,200 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in shower
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in after noon
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in after noon

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Fiesta Americana Vallarta Adults All inclusive Hotel
Grand Fiesta Americana Adults All inclusive Hotel
Grand Fiesta Americana Vallarta Adults All inclusive
Grand Fiesta Americana Vallarta Adults All inclusive Resort
Grand Fiesta Americana Vallarta Adults Only All inclusive
Fiesta Americana Vallarta Adu
Grand Fiesta Americana Vallarta Adults Only All inclusive
Hilton Vallarta Riviera All Inclusive Resort Puerto Vallarta

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 662 out of 1119 reviews
Rating 8 - Good. 241 out of 1119 reviews
Rating 6 - Okay. 117 out of 1119 reviews
Rating 4 - Poor. 51 out of 1119 reviews
Rating 2 - Terrible. 48 out of 1119 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael Ernest, Mohave Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Forrest William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Riviera Vallarta was absolutely amazing! Breathtaking views of the entire bay. The service was excellent. Room service was very convenient and prompt. The margaritas were fantastic. The food was fantastic. We will definitely be back!
Stayed 4 nights in Jan 2025

6/10 Okay

Carolina

Disliked: Staff & service

Average

The nice thing about this hotel is the beautiful beach, however, everything else is not worth the price. The food is average, the service is not great and the hotel is not the cleanest.
Stayed 2 nights in Nov 2024

10/10 Excellent

Yoji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was at excellent location facing the bay with a nice swimming pool. We were able to see whales from our room almost everyday . It offered excellent lunch/ dinner options as all inclusive.
Stayed 6 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Denail

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of activities to do and very friendly staff.
Stayed 6 nights in Dec 2024

10/10 Excellent

Juhli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay as a family of four. All of the restaurants were great, especially the Steak and Asian restaurant. The buffet had great options for breakfast as well and the two taco trucks by the beach had excellent food with burgers, fresh fruit, guacamole and chips. Cocomar was also fantastic for lunch with fresh tacos and seafood ceviches. Our room was decent and clean and had a good view with lots of whale watching. My youngest daughter did the crafts everyday and the staff Hugo, Maxmillian and Layla were great and they came up with some unique crafts that came home with us as souvenirs. The beach was beautiful with it being coved so the waters were safe and tame. The only thing I would say is that the sun didn't come to the beach and pool area until about noon - 1 pm so if you wanted full sun everyday you wouldn't get it. This may have just been the time of year we went though as well. Overall it was more than what we expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Nirmal singh

Traveled with group, Traveled with family
Disliked: Staff & service
Same menu every day Vegetarian options close to none Asked for a toothbrush - they said they are out of toothbrushes
Stayed 4 nights in Jan 2025

10/10 Excellent

Shailee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of all of the staff was incredible!
Stayed 3 nights in Jan 2025

8/10 Good

Renina

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

2/10 Terrible

DHARAMJIT SINGH

Stayed 4 nights in Jan 2025

6/10 Okay

Raul Gonzalez, Downey

Liked: Staff & service, property conditions & facilities
The staff is exceptional, with only a few individuals offering merely standard service, and I prefer not to name them. The majority, however, are commendable. My primary concern lies with the food, which falls significantly short of expectations. While some dishes, such as the Aguachile Verde, are excellent, the buffet and room service are lacking. The portion sizes are notably small, so don't anticipate generous servings. The room itself was satisfactory, though it did have a musty smell.
Stayed 6 nights in Dec 2024

6/10 Okay

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed almost two weeks at this property and had a wonderful trip! Cheers to Christian and Alfredo at the beach for making sure my drink was always full! Hugo kept the party going at the pool with games and blackjack. Maxal was our favorite dinner spot and shout out to Gabriel for being so amazing! For lunch, you can't beat Cocomar, Aaron their chef, made me the most delicious lobster I've ever had! And the best service of all goes to Mario also at Cocomar. He was so friendly and funny, kept us all laughing and having a great time! Also he had great tequila recommendations, we tried one of their best sipping tequilas, definitely worth it! The amenities are wonderful but it's the staff that really makes it a once in a lifetime trip! Thanks to you all and we'll definitely be back :)
Stayed 12 nights in Dec 2024

10/10 Excellent

Paul, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vivek

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton was great ! We booked a partial ocean view room, got a room with two coconut trees blocking an otherwise clear ocean view. It was on first floor, so just one hop down to the beach / pool. They had good shows and good kids activities. My kid loved she was in 2 key chain building classes during our stay . Next the food : there are reviews online that the food isn't great. That's simply not true. We have visited all inclusive places in Cancun and I found the restaurants (we tried Mexican / Italian / seafood / asian) to be excellent ! Maybe the choices in the buffet are not like huge ? But that's hardly a problem, what they have is amazing ! It's an easy Uber ride to many local destinations. The location and view is fantastic! We even saw whales in the bay right from the hotel while we were there ! This place is underrated and excellent !
Stayed 7 nights in Dec 2024

10/10 Excellent

Skyla Shounta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay at Hilton Vallarta Riviera All-Inclusive Resort I recently stayed at the Hilton Vallarta Riviera All-Inclusive Resort in Puerto Vallarta, Mexico, and had a fantastic experience overall. The resort was clean, modern, and well-maintained, with updated rooms that made for a comfortable stay. The staff truly stood out and made the trip memorable. A huge shoutout to Esmeralda, Ricardo, Federico, and Esperanza from the dining room—they were attentive, friendly, and went above and beyond to ensure a great dining experience. Omar and Jose, who worked by the pool, were equally amazing and provided excellent service. The food was another highlight, with delicious options both in the restaurants and poolside. It’s clear the resort takes pride in offering quality meals. The only downside was my interaction with two front desk staff members, Luis and Valerie, who came across as rude. This was a minor hiccup in an otherwise fantastic stay. Overall, I highly recommend the Hilton Vallarta Riviera for anyone looking for a relaxing, all-inclusive getaway. The combination of great food, excellent service, and clean accommodations makes it a wonderful choice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Luis Alberto Hernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The Italian restaurant is delicious.
Stayed 5 nights in Dec 2024

8/10 Good

Allen Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little far from town. The staff was excellent and the accommodations were everything it advertised. I found the food to be adequate, but not memorable. The food on the molacon was much better.
Stayed 6 nights in Dec 2024

10/10 Excellent

Marcos, Hamilton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our self, great customer service and good food!
Stayed 4 nights in Dec 2024

10/10 Excellent

HYEJEONG

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time visit Mexico!!! And it gave me such a lovely experience throughout staying hilton hotel. Overall staff are nice!!
Stayed 4 nights in Dec 2024

4/10 Poor

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
We had an overall good time at the property. The first night our room was right next to the Lobby. There was some event in the lobby till 11 PM and it was very loud till then. We had little kids with us and they were not able to sleep till 11 PM. We asked for a room change and the hotel staff was nice enough to change our room, however, they put us right next to the Mojito lounge which had events going on till 10:30 PM which was louder than the Lobby area. Not sure why we were moved there when the reason we wanted to be moved was to stay in a quieter place. Overall good location though, just not as relaxing in the night as we would have liked it to be.
Stayed 5 nights in Dec 2024