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Garza Blanca Preserve Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Garza Blanca Preserve Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas
3 outdoor pools, pool umbrellas
Aerial view
Kayaking
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Hot Tub
  • Bar

Explore the area

Map
Km 8 Carretera Barra de Navidad, Puerto Vallarta, JAL, 48390
  • Garza Blanca Beach
    ‪4 min walk‬
  • Los Arcos
    ‪3 min drive‬
  • Playa Gemelas
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪43 min drive‬

Room options

View all photos for Ultra 2 Bedroom Panoramic Suite + Daily 60 Resort Credit

Premium bedding, minibar, in-room safe, blackout drapes

Ultra 2 Bedroom Panoramic Suite + Daily 60 Resort Credit

  • Ocean view
  • 3229 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for 3 Bedroom Suite Panoramic + Daily 110 Resort Credit

Premium bedding, minibar, in-room safe, blackout drapes

3 Bedroom Suite Panoramic + Daily 110 Resort Credit

  • Ocean view
  • 4214 sq ft
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Ultra 3 Bedroom Panoramic Suite + Daily 110 Resort Credit

Ultra 3 Bedroom Panoramic Suite + Daily 110 Resort Credit | Premium bedding, minibar, in-room safe, blackout drapes

Ultra 3 Bedroom Panoramic Suite + Daily 110 Resort Credit

  • Bay view
  • 4208 sq ft
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

Sanctuary Jr Suite Queen

  • 1216 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Bedroom Suite Panoramic + Daily 60 Resort Credit

In-room dining

2 Bedroom Suite Panoramic + Daily 60 Resort Credit

  • Ocean view
  • 3229 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for 3 Bedroom Suite Ocean Front + Daily 110 Resort Credit

3 Bedroom Suite Ocean Front + Daily 110 Resort Credit | Premium bedding, minibar, in-room safe, blackout drapes

3 Bedroom Suite Ocean Front + Daily 110 Resort Credit

  • Ocean view
  • 4327 sq ft
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Ultra Junior Suite Panoramic + Daily 40 Resort Credit

Premium bedding, minibar, in-room safe, blackout drapes

Ultra Junior Suite Panoramic + Daily 40 Resort Credit

  • Partial ocean view
  • 990 sq ft
  • Sleeps 2
  • 1 King Bed

Skyline Penthouse

  • 1785 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Habitación Deluxe, 2 camas Queen size + Daily 40 Resort Credit

Premium bedding, minibar, in-room safe, blackout drapes

Habitación Deluxe, 2 camas Queen size + Daily 40 Resort Credit

  • Ocean view
  • 634 sq ft
  • Sleeps 4
  • 2 Queen Beds

Sanctuary Ultra Jr Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Panoramic Suite + Daily 40 Resort Credit

Premium bedding, minibar, in-room safe, blackout drapes

Junior Panoramic Suite + Daily 40 Resort Credit

  • Ocean view
  • 985 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite Ocean Front + Daily 60 Resort Credit

2 Bedroom Suite Ocean Front + Daily 60 Resort Credit | Premium bedding, minibar, in-room safe, blackout drapes

2 Bedroom Suite Ocean Front + Daily 60 Resort Credit

  • Ocean view
  • 2088 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Habitación (Upgrade to Mousai) + Daily 50 Resort Credit

Habitación (Upgrade to Mousai) + Daily 50 Resort Credit | Premium bedding, minibar, in-room safe, blackout drapes

Habitación (Upgrade to Mousai) + Daily 50 Resort Credit

  • Mountain view
  • 1065 sq ft
  • Sleeps 2
  • 1 King Bed

Two Bedroom Skyline Penthouse

  • Ocean view
  • 2899 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

The Sanctuary Playhouse Suite

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite + Daily 50 Resort Credit

One Bedroom Suite + Daily 50 Resort Credit | Premium bedding, minibar, in-room safe, blackout drapes

One Bedroom Suite + Daily 50 Resort Credit

  • Ocean view
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for The Grand Penthouse + Daily 200 Resort Credit

The Grand Penthouse + Daily 200 Resort Credit | View from room

The Grand Penthouse + Daily 200 Resort Credit

  • Ocean view
  • 5000 sq ft
  • Sleeps 6
  • 3 King Beds

View all photos for Oceanfront Penthouse + Daily 150 Resort Credit

Oceanfront Penthouse + Daily 150 Resort Credit | In-room dining

Oceanfront Penthouse + Daily 150 Resort Credit

  • Ocean view
  • 3700 sq ft
  • Sleeps 8
  • 3 King Beds

Sanctuary Ultra Jr Suite Queen

  • 1113 sq ft
  • Sleeps 4
  • 2 Queen Beds

Sanctuary Ultra Corner Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Habitación Deluxe, 1 cama King size + Daily 40 Resort Credit

View from room

Habitación Deluxe, 1 cama King size + Daily 40 Resort Credit

  • Ocean view
  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Honeymoon + Daily 50 Resort Credit

Suite Honeymoon + Daily 50 Resort Credit | Premium bedding, minibar, in-room safe, blackout drapes

Suite Honeymoon + Daily 50 Resort Credit

  • Partial ocean view
  • 1322 sq ft
  • Sleeps 2
  • 1 King Bed

Sanctuary Two Bedroom Suite

  • 2266 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Sanctuary Jr Suite King

  • Ocean view
  • 1152 sq ft
  • Sleeps 2
  • 1 King Bed

Sanctuary Corner Suite

  • 1655 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, (1000)
The price is $502
per night
$502 total
includes taxes & fees
May 21 - May 22
Velas Vallarta Suites Resort All Inclusive

About this property

Garza Blanca Preserve Resort & Spa - All Inclusive

5-star property in South Zone
Catch some rays on Garza Blanca Preserve Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Garza Blanca Preserve Resort & Spa - All Inclusive offers 164 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and an outdoor tennis court are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Imagine has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Garza Blanca Preserve Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Garza Blanca Preserve Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 6 restaurants. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking is complimentary.

Garza Blanca Preserve Resort & Spa - All Inclusive has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Blanca Blue Restaurant - This beachfront family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bocados STK Bites Meats - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Aqua Azul - This bar serves lunch only. Open daily.
Hiroshi $ - This sushi bar overlooks the ocean. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Rooftop $ - Overlooking the ocean, this rooftop bar serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Garza Blanca Preserve Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 35 per person
  • 3 bars/lounges
  • 6 restaurants
  • A poolside bar

Restaurants on site

  • Aqua Azul
  • Blanca Blue Restaurant
  • Bocados STK Bites Meats
  • Hiroshi $
  • The Rooftop $

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Height-adjustable showerhead
  • Magnifying mirror
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance

More

  • 11 floors
  • 5 buildings
  • Built in 2009
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Netflix
  • Pay movies
  • Streaming services
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Shared accommodations
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 35 per person
  • Airport shuttle fee: USD 35 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Garza Blanca Residences All Inclusive All-inclusive property
Garza Blanca Preserve Residences Condo
Garza Blanca Preserve Residences Condo Puerto Vallarta
Garza Blanca Preserve Residences Puerto Vallarta
Garza Blanca Residences
Garza Blanca Residences All Inclusive Condo Puerto Vallarta
Garza Blanca Residences All Inclusive Condo
Garza Blanca Residences All Inclusive Puerto Vallarta
Garza Blanca Residences All Inclusive
Garza Blanca Resinces Inclusi
Garza Blanca Residences
Garza Blanca Residences All Inclusive
Garza Blanca Preserve Resort Spa All Inclusive

Garza Blanca Preserve Resort & Spa - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 413 out of 565 reviews
Rating 8 - Good. 80 out of 565 reviews
Rating 6 - Okay. 35 out of 565 reviews
Rating 4 - Poor. 16 out of 565 reviews
Rating 2 - Terrible. 21 out of 565 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nipuna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and convenience to go to downtown area. Easy to get lounge chairs and service was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th stay at Garza Blanca Preserve Resort & Spa - All inclusive. As usual the staff was excellent, food was wonderful. We ate at all of them and didn’t have a bad meal. Our favorites this trip were Hiroshi and Dao. Absolutely excellent. Lovely room, beautiful view, pool right beside our tower, excellent service everywhere. The only think I will note is there were more children than ever before while we were there so it was hard to find a peaceful place at the beach or pools. It would be wonderful if there was a family pool as well as an adults only pool (other than Mousai which is young, party type pool), plus if you stay at Garza you cannot use the Mousai pool. We love Puerto Vallarta and the beautiful Garza Blanca. Can’t wait to visit again.
Stayed 6 nights in Jan 2025

8/10 Good

Varand

Traveled with group
Liked: Cleanliness, staff & service
From past experience the service was not as good, front desk not so good
Stayed 5 nights in Jan 2025

10/10 Excellent

James, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely stunning! It’s in a beautiful nature preserve and is impeccably maintained. The service was remarkably prompt (particularly given the size of the property) and the staff was always incredibly gracious and kind. What really set this resort apart, though, were the incredible restaurants on site. We opted for the all-inclusive package (something we never do) and were blown away by the quality, the presentation and the variety of food and beverage offerings at the resort. Truly a culinary adventure!
Stayed 5 nights in Jan 2025

8/10 Good

Joe T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not asked if we preferred to stay closer to the main are or use the trolley to get to our building. Using the trolley was a definite inconvenience.
Stayed 5 nights in Jan 2025

8/10 Good

elham

Liked: Cleanliness, staff & service
Disliked: Amenities
garza blanca is in a beautiful location. the hotel is very clean and well maintained. views from hillside buildings/pools/restaurants are stunning. beach is very clean and swimmable. steaks at bocados restaurant were excellent and service poolside and restaurants was very nice. those are the good. now with the bad - layout of hotel is WEIRD. you have to spend 20 mins at least taking trolley up and down the hill because most amenities are on the hillside. there are multiple buildings in the hill and gyms are on the hill. you don't realize how annoying it is until you are there and have to keep waiting for a trolley. next up - there are very limited entertainment options, music is quiet at the pools and not much going on for kids. kids club is small, sad, outdated. my daughter saw it and never wanted to go back. pools dont have any water amenities for kids. overall hotels not geared for families but probably better for couples or adult friend groups. with that being said, pools have beautiful views and are infinity pools and extremely clean which we appreciated. food/drinks are fine quality, not the best but ok for all inclusive. the thing that bothered us the most was that multiple restaurants and menu items are not included in the all inclusive plan. please do not call it all inclusive if you're not going to honor all inclusive because that was very off putting. further, there are no buffet options for lunch and dinner which is annoying for families. also food options limited
Stayed 4 nights in Jan 2025

2/10 Terrible

Mehrnaz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not kept well! The staff was terrible and wasn’t helpful, half of them barely spoke or understood English so there was always a communication issue. They were not accommodating or friendly. The food was terrible and limited, they charge you for all inclusive but they close down all the restaurants during the day except the bar by the pool so that you won’t consume food, this is how they make their money. Their ultimate goal is to sell you time share and not give you the service you have paid for. Staff provides incorrect and different information, some of them dont even want to help you. Don’t stay here spend your money at a better place. I even asked to talk to a manager and they said the manager is not there which I’m sure was a lie. Terrible place and experience here
Stayed 4 nights in Jan 2025

10/10 Excellent

Dalton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great rooms, and great views
Stayed 5 nights in Jan 2025

6/10 Okay

LOUISE

Traveled with family
No adults only pool No entertainment in the evening After paying for all inclusive , pain having to keep signing for food and drink on overpriced menu , so expected to tip 2x more than on a normal priced menu No USB ports on either side of bed , just one on a lamp Not enough loungers around the pools for size of the hotel so if you come after 11am out of luck ! Restaurants don’t have any ambiance , especially the Italian Noi , feels like you’re in and airport lounge , as it’s all open from the lobby . Very difficult to find restaurants in the 2 mousai buildings . Should have some kind of sports bar Our 3 bedroom panoramic suite was worn in parts and somewhat dated.
Stayed 4 nights in Jan 2025

2/10 Terrible

Maria O

Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Hrachya

Stayed 7 nights in Aug 2024

10/10 Excellent

Mark

Stayed 5 nights in Dec 2024

10/10 Excellent

Cristina, Beaufort

Stayed 5 nights in Dec 2024

10/10 Excellent

Claudia Anel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and the all inclusive option was wonderful.
Stayed 5 nights in Dec 2024

6/10 Okay

Arthur

Traveled with family
Liked: Staff & service
The property felt safe, but the shops available weren’t very impressive. Its distance from town made it a place where you’d mostly want to stay at the hotel. While the food was delicious, there could have been more options given how far town was. For the price, the cleanliness was disappointing. However, the staff were very nice and friendly.
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Esther

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The panoramic suite is AMAAAAZING!! Bonnie at the concierge is extremely lovely and helpful. The property is beautiful! Being so close to Los Arcos is incredible with November to January being the best months. Two warnings: 1. The beach is small is very very rocky. Bring water shoes with a hard bottom. 2. The hotel says tipping is included but every bill they expect further tipping AND when you check your final bill they don’t match. Be careful!
Stayed 8 nights in Nov 2024

8/10 Good

fatim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort but definitely short staffed. Check in was a nightmare with rooms canceled due to a computer issue. We were part of a wedding party of 150 guests so this was a huge deal for many of us. Room service world quote 30 minutes for delivery and on one occasion took an hour and a half! I’d prefer a true time so I can decide if I want to order or not. The staff tried their best but were handicapped due to hotels lack of staffing.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kathleen Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On our arrival we were told we owed $930 because two of our children were registered as such thru Expedia but by their standards are adults. The hotel blamed Expedia, Expedia blamed the hotel. Both sides agreed we had appropriately disclosed our children's ages and we were not at fault but nobody was willing to fix the situation. they did agree to a smaller fee of $525 but it was obvious extortion, as we had already arrived on site and could not exactly find a new hotel during such a busy time. We also found it very difficult to find our room-signage and room numbering are incredibly confusing, and we were not offered assistance to our room nor was staff anywhere to be found when we reached our building. We will absolutely never stay here again and would not recommend that anyone with teens stay here either.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in late September 2024, the resort was quiet, relaxing, and beautiful. The food was amazing at every restauran,t best food at an all inclusive style resort we have been to. The staff was super friendly and great all around. Would come back again for sure.
Stayed 4 nights in Sep 2024

6/10 Okay

Keri

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Although not the hotels fault we were almost two days let. Stuck in mid travel. The hotel did nothing for us though and once we arrived offered nothing. Then after traveling for days it took an hour and a half to get our bags after I called and asked for the third time where our luggage was. My family had checked in earlier and received a drink and a staff member took them to their room and showed them around. We received none of this. We had to find it on our own and then wait for the bags. No wine left in our room either which we were supposed to have. Most staff and the concierge area (especially the ladies) were rude. All other staff though were great. Room cleanliness was ok. A couple times we almost fell coming into our room though because the floors were so wet. Not safe! Overall the food was just ok. Drinks just ok. Was hoping for a great margarita. But no. Overall though because of the property and beach access and convenience once there it was an ok place to be.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yusra

Stayed 2 nights in Sep 2024

10/10 Excellent

David Jr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful location, room service and housekeeping was great. Very clean rooms and property. The trolly made visiting the other hotels and restaurants easy and fun.
Stayed 4 nights in Nov 2024

4/10 Poor

thai

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities
We paid for a relax vacation but the check in was a disaster. The room was not ready as advertised. Even we paid for inclusive package the Verto Vallarta resort clerk did not give us the voucher while waiting for our room. The resort has limited night entertainment roof top bar not too lively :-( on this trip. Recommended to check other options...
Stayed 4 nights in Nov 2024

6/10 Okay

Nikki

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice and lovely but so boring. Swimming pools closed at 6pm and nothing else to do besides hang out at the pools. Roof top has no entertainment and the Bars closed early . I dont think i will be coming back. The check in service was the worst, The two people who helped us did not know what they were doing. They took our credit card for deposit and instead of giving us the bracelet and room to finish the whole process, they told us to wait until they finished with 6 others couples before they got to us. We asked them why they took so long because our check in time is 4pm and We got there at almost 5pm hungry and tired. Atleast give us our bracelet so we could go eat and wait for them to finish. After 15 minutes of asking back and forth, they finally gave everyone their bracelets and room number 😡.
Stayed 4 nights in Nov 2024