6/10 Okay
Jarett
Traveled with family and small children
Mar 18, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
If you take nothing else away from reading this, please understand that this resort caters to, and is mostly visited by, locals. The food, service, and language reflects this fact. I'm not saying there is anything wrong with this, but it's not quite what we're used to when travelling to Mexico for vacations, and left us disappointed overall.
Pros:
The a la carte restaurants were decent. You do have to book at precisely 9:01am to have a shot at getting in though.
The pool areas were decent.
Our second room was in fairly good shape, and looked out into the courtyard and kids pool area. We enjoyed spending time out on it.
There's a grocery store right down the street which we utilized to get food that our kids would actually eat
Cons:
The family rooms with bunks look out on to the road, loading area, and power station. You can't sit on the balcony. Our one of these was completely dilapidated. Missing outlet and light switch covers, lights out, holes in the floor tiles, the bathroom mirror was rusty, i could go on. Luckily we were able to switch to a room with two double beds after the first night.
The food selection and quality at the buffet was poor.
The kids pool left our kids (2,4) with semi-deep abrasions the first day. The water slides shoot them out into 8 inches of water with a rough bottom. They wouldn't use the slides the rest of the trip.
Very few staff spoke any English. We communicated quite a bit via Google Translate.
Jarett
Stayed 7 nights in Mar 2025