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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Bar (on property)
Boating
Reception
Premium bedding, in-room safe, individually decorated, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
All staff welcoming friendly and reliable . I will definitely be back ! Thanks so much
Stayed 3 nights in Mar 2025

10/10 Excellent

Maricela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quaint, no-frills hotel with beautiful Mexican features like tile, statues, and most important the tree that is in the middle of the hotel and goes all the way to the terrace on the fourth floor. I loved drinking my morning cup of coffee listening to the birds that gathered in the tree ❤️
Stayed 6 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value!

Great quiet location just off all the main areas you want to see in PVR, beach is a block away, amazing bars and restaurants 2 blocks away, safe neighborhood. Cute courtyard, quiet pool on roof top, amazing buffet breakfast at sister property on the beach. Friendly staff let us check in a little early, and check out a little late. Would definitely recommend and stay here again. Only negative is room did not have a window but that meant great sleep!
Stayed 1 night in Mar 2025

10/10 Excellent

JOHN

Liked: Staff & service, property conditions & facilities
Convenient location
Stayed 4 nights in Mar 2025

10/10 Excellent

Elza, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephanie Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so nice and helpful. Our upgrades were an amazing surprise!
Stayed 8 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed twice in last month very clean staff are excellent All was very good Nothin
Stayed 2 nights in Mar 2025

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel

Fantastic hotel! Very chill and the staff is amazing. Loved the pool, never to busy.
Stayed 7 nights in Mar 2025

8/10 Good

Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property friendly staff.close to everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here. People are friendly lots a choices for eating out. Everything within walking distance. We will comeback definitely.
Stayed 14 nights in Feb 2025

4/10 Poor

Sherrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I found this property very loud there was construction and a lot of barking dogs. And the room had mold.
Stayed 10 nights in Mar 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Carissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The staff are so friendly and helpful. The hotel is clean, and quiet, but still in the middle of it all. We had a really relaxing week. Would absolutely come back!
Stayed 6 nights in Feb 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff the hotel was excellent Kind friendly Terrific stay
Stayed 2 nights in Feb 2025

6/10 Okay

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities
We booked a king room and was given a queen room. With some patience the feont desk decided to put us in a superior king room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff!
Stayed 11 nights in Feb 2025

10/10 Excellent

Terrance, Denver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property many times over the last 20 years. They’ve done a beautiful job making improvements and renovations to the properties. Be aware that not all of the rooms have been updated just yet, but it seems they’re working on it. And the rooms that have been renovated are absolutely wonderful. Especially the new balcony rooms! The improvements to the rooftop pool with the addition of the bar are a very nice touch. It’s always been one of my favorite places to stay in the Zono Romantica.
Stayed 4 nights in Jan 2025

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2025

10/10 Excellent

Donna, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this small hotel because of its location, rooftop pool area, nice large balcony rooms. Also the staff is very helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful stay!

Great stay! Loved the quietness, cleaning staff, and great service, friendly staff! I recommend it 100% we got vouchers for free breakfast which was a huge plus and overall we can’t wait to stay there again!
Stayed 4 nights in Feb 2025

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP breakfast was very nice, but the spa benefit was for only 15 minutes so we didn't use it. The parking around the entrance was highly congested even to drop off luggage and required blocking the street or parking in previously reserved locations.
Stayed 2 nights in Feb 2025

4/10 Poor

Susan

Traveled with group
Liked: Cleanliness, staff & service
The property was nice and quiet. The food and drink were limited and watered down. Definitely not an all inclusive or worth the charge.
Stayed 3 nights in Feb 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, clean, comfortable

Nice hotel- we were only there one night. The breakfast was included and high quality (and on the beach). Quiet, clean, comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the beach, pool, rooftop, patio, dining at sister hotel across the street. Recommend!
Stayed 2 nights in Feb 2025