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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 6:00 AM to 7:00 PM, free cabanas, pool umbrellas
Front of property
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Playa Dorada Complex, Puerto Plata, 570000
  • Playa Dorada Golf Course
    1 min walk
  • Playa Dorada
    7 min walk
  • Señor Rock
    1 min walk
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    22 min drive

Room options

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

  • 522 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

  • 414 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, non-smoking.

  • 414 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

  • 414 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • 522 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

  • 522 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

  • 221 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

  • Sleeps 4
  • 2 Full Bed(s) and 2 Twin Bed(s)

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • Sleeps 4
  • 2 Full Bed(s) and 2 Twin Bed(s)

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About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

4-star resort in Playa Dorada
At Viva Heavens by Wyndham, A Trademark All Inclusive, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and hair dryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Viva Heavens by Wyndham, A Trademark All Inclusive like an outdoor pool, an outdoor tennis court, and a fitness center.

Dining is available at one of the resort's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. This all-inclusive resort also offers a garden and a terrace. Onsite self parking is complimentary.

Viva Heavens by Wyndham, A Trademark All Inclusive has designated areas for smoking.

V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Windsurfing

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 291 out of 845 reviews" "
Rating 8 - Good. 244 out of 845 reviews" "
Rating 6 - Okay. 141 out of 845 reviews" "
Rating 4 - Poor. 77 out of 845 reviews" "
Rating 2 - Terrible. 92 out of 845 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort I will be coming back in the future . I stayed for 3 days and I didn’t want to leave . Everyone is so friendly including the staff . The food is actually amazing they have like 4-5 restaurants and I was impressed with the food quality , now before I booked this resort I was kinda hesitant because of all the negative reviews but this is definitely hands down my lil gem getaway . The pool &hot tub is nice and clean all the time .music is always playing around the pool, The staff does activities all the time so that’s always fun . They have a small coffee shop and that was my favorite including all the restaurants. The rooms was very clean and spacious. The theater at night time was spectacular the staff did and amazing job . The security did an excellent job I felt safe and I felt like home. I would give 5star and definitely recommend family and friends . Thank you so much for having me .
Stayed 3 nights in Sep 2024

10/10 Excellent

nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Security; staff, food, front desk amabilidad drinks very clean rooms
Stayed 2 nights in Sep 2024

10/10 Excellent

JERVON, Richmond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff was very friendly and helpful. Maria at the front desk was fantastic. Definitely will return in the near future
Stayed 3 nights in Sep 2024

4/10 Poor

Hennessy

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Staff were very friendly! The resort itself false advertised many things that were not provided, starting off with a welcome cocktail and welcome gift in the room that was not included, 24-hr room service was not include, the Wi-Fi kept disconnecting, you'll need to log in every single time. There are no waiter service on the beach or pool as advertised. Pool towels were provided but not for the beach. Biggest disappointment was that they have about 5 restaurants and only ONE opens per night therefore there are never reservations available, especially for a party of 4 or more. We had no fine dining experience. and the buffet food was repetitive. only positive feedback was that they provided me with a crib for my baby no extra charge. (although you'll have to stack some towels and blankets since its a very slim pad) I would only recommend this resort for elderly couples who want to unwind by the pool/ beach. We ended up checking out 4 days early.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ruben Dario Suarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and staffs.
Stayed 5 nights in Sep 2024

4/10 Poor

Mebelin

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

SUN, Bergenfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was calm and not too big facility. Staffs were so kind and nice. Cafe is too small than my expectation and no inside bar was a little disappointed to me.
Stayed 2 nights in Sep 2024

8/10 Good

Vimal

Stayed 4 nights in Aug 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and the atmosphere is very pleasant
Stayed 2 nights in Sep 2024

2/10 Terrible

Carlos

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 3 nights in Aug 2024

6/10 Okay

Melody

Traveled with family and small children, Traveled with family
Liked: Staff & service
OVERALL 3/5 I stayed at Viva Heavens for 3 nights with family. We were received with a smile and a refreshing natural juice. The staff was professional and kind. The rooms were big and mostly clean, but lacking a variety of refreshments (only 2 sodas and water). The hotel is small compared to others nearby, it has one big pool for all the guest, and about 3 bars throughout the whole hotel with nice drinks. The reason I personally wouldn’t go back or recommend it, it’s because of the lack of variety of food, they have a small buffet with basically the same food everyday. The food is ok, not the worst but not the best. They have 3 restaurants that require reservations but are never open or there’s no reservation available. I asked the front about the closure of the other restaurants and they told me “they were opened as they were requested” which is a little dumb to me, but my family of 11 tried making reservation for the 3 nights we were there for the only restaurant they had open, and it was always fully booked. The best part was the entertainment staff, they had beautiful shows and were always around the hotel talking to the guests! Aside from watching the shows, there wasn’t much to do. The pool table is closed and you have to leave a $50 deposit to play, and it closes at 6pm. Overall, the hotel is ok, but needs to work on more food variety and more FREE activities for the guests.
Stayed 3 nights in Aug 2024

4/10 Poor

Marina

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

DARIBEL

Traveled with family
Tiene mucha húmeda se ve más bonito en foto
Stayed 2 nights in Aug 2024

2/10 Terrible

Jackeline

It’s poorly kept.
Stayed 4 nights in Aug 2024

6/10 Okay

Leah

Traveled with family
I will give my positive criticism about the hotel. The water system, like flushing the toilet (have to wait for a few mins. before flushing again) and the water that’s coming out of the faucet needs improvement. The card that we use to open our room door was not working most of the time. We had to go to the front desk like more than 5 times to either get a new card or for them to connect the card to their computer system. One time, they had to call a maintenance man to fix the door where you insert the card. We never had issues with these two basic things during our many years of travel. I hope the management will look on to this matter. Thank you.
Stayed 5 nights in Aug 2024

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy access to the beach and pools, the enormous space in the rooms and the outside areas.
Stayed 7 nights in Aug 2024

10/10 Excellent

Anilza

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Yinet

Traveled with family
Liked: Staff & service, room comfort
Recomendado
Muy buen servicio los empleados siempre atentos. La comida variada buena.
Stayed 2 nights in Aug 2024

2/10 Terrible

Alvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'm very disappointed with my parent's room # 5108 it got completely flooded with water after a day of rain when we got back in the evening the room was completely flooded. The worst thing is that the hotel management knows about this issue and they ignored the problem and continues renting the room without fixing the problem. I'm not happy with the inconvenience the hotel caused my elderly parents
Stayed 4 nights in Aug 2024

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything sucks. People uts not friendly at all..DONT WASTE YOUR MONEY IN THIS PLACE
Stayed 7 nights in Aug 2024

2/10 Terrible

Jose Andres

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Latasha

Liked: Staff & service
The dinning hall was extremely hot all 6 nights of my stay. No more cheese left to make omelet and the chef did not try and get more. The food options were not so great but edible because only thing to eat. The room was very basic & out-dated. Tv stations only option in Spanish and the tv kept turning on by itself, i had to unplug it. Only large towels no hand towels to dry hands and no wash clothes at all. I had to bath with my hand and was unable to wash my back. The room always fogged so towels did not dry after hanging. The sound from the party was extremely loud and i could not sleep. The party music did not stop after the time i was told.They could have at least lowered the music. But over-all I'll score 3-4 stars.
Stayed 5 nights in Aug 2024

8/10 Good

Sachin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall good, but property is dated and food choices are very limited.
Stayed 4 nights in Aug 2024

8/10 Good

Prasanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good economic option, a little away from the Town, so limited Dining options if you want to dine out. Restaurants inside the Resort do offer couple of options, and they are not that great.
Stayed 3 nights in Jul 2024