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Hotel El Reloj

2.0 star property

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Photo gallery for Hotel El Reloj

Rooftop terrace
Hallway
Reception
Deluxe Room | 1 bedroom, individually decorated, free WiFi, bed sheets
Deluxe Room | 1 bedroom, individually decorated, free WiFi, bed sheets

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
76 C. 12 de Julio, Puerto Plata, Puerto Plata, 57000
  • Malecón De Puerto Plata
    ‪1 min walk‬
  • Embassy of the United States Dominican Republic
    ‪1 min walk‬
  • Fort San Felipe
    ‪10 min walk‬
  • Santiago (STI-Cibao Intl.)
    ‪76 min drive‬

Room options

View all photos for Comfort Room, 1 Twin Bed

Comfort Room, 1 Twin Bed | 1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Room, 1 Twin Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 183 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

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Beach nearby

Costambar

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, (335)
$53 nightly
The price is $53 total
includes taxes & fees
Costambar

About this property

Hotel El Reloj

Hotel in Centro Histórico
Conference space, concierge services, and dry cleaning are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include laundry facilities and a 24-hour front desk. Change of towels is available on request.
Hotel El Reloj offers 32 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually decorated. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads. This Puerto Plata hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 183 square feet (17 square meters) include conference space. This beach hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite uncovered self parking is complimentary.

Hotel El Reloj has designated areas for smoking.

A complimentary manager's reception is offered each day.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free daily manager's reception

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 183 square feet of conference space
  • Meeting room

Outdoors

  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Heated floor
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 30 per person, per day

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property only accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 76

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Reloj Hotel
Hotel El Reloj Puerto Plata
Hotel El Reloj Hotel Puerto Plata

Hotel El Reloj Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 41 out of 87 reviews
Rating 8 - Good. 29 out of 87 reviews
Rating 6 - Okay. 4 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 5 out of 87 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, excellent location and the hotel has a cool rooftop bar/lounge area
Stayed 1 night in Apr 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities

Overnight

Lovely little boutique hotel. Very clean. Great service. The rooms were small but comfortable. I will stay again.
Stayed 1 night in Apr 2025

4/10 Poor

Roy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Restroom was tiny, shower needed a door or curtain water splashed everywhere, no phone in room, no tv service, hotel bar didn’t take credit card payments
Stayed 2 nights in Apr 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient, close to many tourist attractions. The only problem was the room very small and the mattress was so uncomfortable otherwise everything was great.

10/10 Excellent

Ronny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Feb 2025

8/10 Good

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, good location convenient for walking around and shopping
Stayed 1 night in Mar 2025

8/10 Good

jacob

Stayed 1 night in Mar 2025

10/10 Excellent

Jimmy

Stayed 4 nights in Mar 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, very walkable around the tourist district.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

The most amazing staff!!!!
Stayed 3 nights in Feb 2025

4/10 Poor

James

Disliked: Property conditions & facilities
Staff was willing to help but the place is really not fit to be on Expedia. Imagine, i could not even get to my room cuz, of my luggage and there is no elevator folks. This is a very 1* hostal not hotel come on people
Stayed 1 night in Feb 2025

6/10 Okay

Nirvan, Brampton

Traveled with partner
Hotel was fine , except had two beers up on the roof restaurant and it cost 550 pesos which is a rip off. So, if you staying their don’t go to their restaurant.
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it because it was in the historical district everything was in walking distance I got to live like the locals shop like the locals eat like the locals and that saved me so much money and I got to see so much more and everything was walkable
Stayed 21 nights in Jan 2025

4/10 Poor

SUZANNE

Stayed 2 nights in Jan 2025

10/10 Excellent

Aziel Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything its OK
Stayed 3 nights in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A generally all round good find in the town centre with everything walkable to the Málecon it's cafes & restaurants & also a supermarket. Equally to the centre of the San Felipe district for coffee,shops and the central square. The hotel itself is billed as a 2* but is better than that. It is clean & secure with a 24 hour reception & a small car park attached. It has lovely rooftop terrace with a bar open from 6pm local time with amazing views over Puerto Plata & accesible from the 2nd floor by another staircase. Well worth a stay for budget travellers & great value for money. The Bus station(Metro Tranaportes) is around 600 metres away walking time of 10 minutes but uphill on the way there. Puerto Plata itself is safe,very pretty old town. For travel options out there are taxi & motoconchos(motorbike taxis who you can spot as they wear orange gillets. The north of the country is clean,green & beautiful. Finally tours of local rum factory (Brugal) are available
Stayed 2 nights in Jan 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great place, stay there right away, you will like it.
Stayed 1 night in Dec 2024

2/10 Terrible

Wayne Giron

Disliked: Cleanliness, staff & service, property conditions & facilities
The whole experience was not good first of all it was not a resort and my room was very tiny including the bathroom. Overall I will never stay at this hotel again. The pics that r posted on Expedia r not the same as u see in person
Stayed 4 nights in Dec 2024

10/10 Excellent

Mathews

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aq6
Stayed 1 night in Nov 2024

10/10 Excellent

Mathews

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

2/10 Terrible

Kendry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in Nov 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024