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Ventus Ha at Marina El Cid Spa & Beach Resort

4.0 star property

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Photo gallery for Ventus Ha at Marina El Cid Spa & Beach Resort

Private beach nearby, white sand
Poolside bar
2 outdoor pools
3 bars/lounges, poolside bar
2 outdoor pools

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Boulevard El Cid, Unidad 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪3 min drive‬
  • Ojo de Agua Beach
    ‪8 min drive‬
  • Puerto Morelos Beach
    ‪16 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite Platinum

Junior Suite Platinum | Free minibar, iron/ironing board, bed sheets

Junior Suite Platinum

  • 575 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Room

Junior Room | Free minibar, iron/ironing board, bed sheets

Junior Room

  • 575 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room Platinum

Free minibar, iron/ironing board, bed sheets

Family Room Platinum

  • 575 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Family Room

Free minibar, iron/ironing board, bed sheets

Family Room

  • 575 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

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About this property

Ventus Ha at Marina El Cid Spa & Beach Resort

4-star Puerto Morelos hotel close to Puerto Morelos Town Square
2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Additionally, 3 bars/lounges, a poolside bar, and a snack bar/deli are onsite.
Ventus Ha at Marina El Cid Spa & Beach Resort offers 150 air-conditioned accommodations with free minibar items and minibars. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, El Cocay Spa. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Ventus Ha at Marina El Cid Spa & Beach Resort is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Puerto Morelos hotel has its very own private beach. Ventus Ha at Marina El Cid Spa & Beach Resort features a full-service spa, 2 outdoor swimming pools, a hot tub, and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar.

This all-inclusive hotel also offers a children's pool, spa services, and multilingual staff.

Ventus Ha at Marina El Cid Spa & Beach Resort has designated areas for smoking.

Ventus Ha at Marina El Cid Spa & Beach Resort has 2 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Hot tub
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Direct access to a private beach

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 4 per accommodation, per night
  • Resort fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Ventus Ha at Marina El Cid
Ventus Ha At Marina Cid Spa &
Ventus Ha at Marina El Cid Spa & Beach Resort Hotel
Ventus Ha at Marina El Cid Spa Beach Resort All Inclusive
Ventus Ha at Marina El Cid Spa & Beach Resort Puerto Morelos

Ventus Ha at Marina El Cid Spa & Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 559 out of 858 reviews
Rating 8 - Good. 173 out of 858 reviews
Rating 6 - Okay. 68 out of 858 reviews
Rating 4 - Poor. 29 out of 858 reviews
Rating 2 - Terrible. 29 out of 858 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Wesley Damian

Stayed 7 nights in Dec 2024

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three properties were well maintained and clean. The staff was very welcoming and helpful. We enjoyed being able to go to all three properties depending on what we wanted for the day. Marina El Cid is definitely the property for families and fun. Ventus and Ventus 'Ha are more for relaxing and quiet. Food was good and there was always something for everyone, but not anything to rave about. The most disappointing part was the $139 USD that had to be paid upon check in - we were told it was tax that we are used to paying (usually around $20-25 per room), but now there is a resort fee that has to be paid as well. Also, you only get 2 wi-fi codes per room and if you need more, it's $60 USD for the week per additional code. This is an additional expense that some families are not prepared for.
Stayed 7 nights in Dec 2024

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and amenities were amazing! The rooms are top notch!
Stayed 1 night in Jan 2025

6/10 Okay

Viana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
New room- broken building
New room on the 5th floor with broken elevator and no AC for 2 days. I’m older and going up and down 5 floors was a beating. Waisted a lot of my time waiting for maintenance to come and fix the air. Food was excellent but drinks were not great. Poor selection of spirits.
Stayed 3 nights in Dec 2024

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!
Stayed 7 nights in Dec 2024

10/10 Excellent

David Alejandro Perez

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unforgettable 8-day stay at this incredible hotel! From the moment we arrived, we felt extremely welcomed by the friendly and accommodating staff. The property is beautiful, with three hotels in one, and guests have access to all amenities across the three locations, which makes it even more special. The restaurants were all fantastic, with delicious food and great service. While the buffet (Alhambra) wasn’t our favorite due to the limited variety and crowds, the service was still excellent. The customer service throughout our stay was exceptional – every employee was kind, helpful, and welcoming, making our experience even better. Although some have mentioned the walking distance, we personally enjoyed it, and there are golf carts available if needed. We had no complaints at all, and the walk gave us a chance to explore the stunning grounds. While the beach wasn’t the best aspect of the stay, everything else – from the food to the activities to the amazing service – made it a minor issue. We were traveling with a 3-year-old and a 7-year-old, and they had an absolute blast, constantly talking about wanting to return! For a seamless dining experience, we recommend making dinner reservations as soon as you arrive, as it can get busy and the buffet is the fallback option. Room service was also a highlight, offering delicious food right to our door. Overall, we would definitely return, and we highly recommend this hotel. 10/10 – keep up the great work with customer
Stayed 7 nights in Dec 2024

4/10 Poor

Aditi

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Need to improve service. Give more options for food. Waiters were rude.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chandra Meeka Devi, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and serivce at all three properties were very friendly. We had our room upgraded for a small fee and it made the stay more enjoyable. I love the hammock in the balcony and throughout the property. The pools were fun and dining options were good and food quality was good. Our family felt very relaxed. The property itself was very clean and there are bathrooms everywhere. The only disappointment was the beach as it was not so great for those who love being in the ocean. The pools throughout made up for it.
Stayed 6 nights in Dec 2024

8/10 Good

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The beach was pretty underwhelming, but everything else was great
Stayed 7 nights in Dec 2024

8/10 Good

Vojislav

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Outstanding hotel property and dinning options, outstanding staff everywhere except reception. Cons: Small beach, no real activities for kids and teens, Paid wifi, no shuttles offered. Would not go back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly and work hard to get the best service. It’s a family friendly experience and the food and the shows are always great.
Stayed 7 nights in Dec 2024

6/10 Okay

Aditi

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Ameel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort to come too!!
Excellent stay, lots of restaurants to choose from, excellent service and clean!!! Thoroughly enjoyed our 6 day stay here
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Food was delicious. A variety of restaurants. Im looking to return
Stayed 4 nights in Oct 2024

2/10 Terrible

Edna

Stayed 4 nights in Dec 2024

8/10 Good

Yasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Taesun, Keller

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place.
Stayed 4 nights in Dec 2024

2/10 Terrible

Catalina

Traveled with family
My family and I stayed 1 night here before heading over to Holbox. We attempted several times to make dinner reservations at one of the restaurants without any luck. We felt like we were pretty my j diverted to the buffet. I was attempting to avoid the buffet as we were all hungry and tired from our travels. As we were waking the grounds, we were startled by someone spraying mosquito pesticides. My family and I we were sprayed with no where to go and escape the fumes. I’m concerned for the exposure that spray. Why would it be allowed to spray such chemicals during a time when your guests are on the grounds. This is unacceptable and I hope to reach management to find out what my family were exposed/sprayed with. I have a son her is severely asthmatic and this upset his condition.
Stayed 1 night in Dec 2024

10/10 Excellent

Nishant, SUN PRAIRIE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing time with family and kids
Stayed 5 nights in Dec 2024

10/10 Excellent

Sungjin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the trip was a wonderful experience.
Stayed 8 nights in Dec 2024

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Mothing i would fix. Great price. Fantastic. Third time here. Great.
Stayed 8 nights in Dec 2024

8/10 Good

Marica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, excellent, only beach is not that great.
Stayed 9 nights in Dec 2024

8/10 Good

francis kai bon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Amanda Casillas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is our go too for sure. We have been here 3 times in the last year. We love everything about it!!
Stayed 7 nights in Dec 2024