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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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3 outdoor pools, free cabanas, sun loungers
Sapphire, 2 Bedrooms | View from room
Private beach, white sand
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

9.8 out of 10
Exceptional
(17 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

8.8 out of 10
Excellent
(113 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

8.6 out of 10
Excellent
(145 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.4 out of 10
Exceptional
(29 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

8.0 out of 10
Very good
(49 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard With Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 3 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1051 out of 1918 reviews
Rating 8 - Good. 446 out of 1918 reviews
Rating 6 - Okay. 191 out of 1918 reviews
Rating 4 - Poor. 111 out of 1918 reviews
Rating 2 - Terrible. 119 out of 1918 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ali A

Traveled with family and small children
Liked: Cleanliness
The staff are looking for the tips all the time If there was not tips you will not receive a good Servise so it makes good Servise for those who pay them tips not food is average food. The restaurant below average I believed that they did not provide good food in order make the guests not to eat so much pools and jacuzzi were not heated you could smell the septic tank oder even sometimes in the room
Stayed 5 nights in Dec 2024

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience & resort for families with kids 12 & under. Above average food, entertaining night shows, clean pools, a lot of activities for kiddos. Friendly staff. We were there over New Year’s Eve and they were booked to capacity. Wait times for food may have been longer than typical but that’s to be expected during the holidays. Not the most beautiful beach area but nothing you can do about Mother Nature! We had a great vacation and would recommend this resort to others!
Stayed 5 nights in Dec 2024

4/10 Poor

Alexander

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed in Sensira for 2w with 2 kids, 5 and 4. Overall it does feel like hotels best time is in the past. Let's break it down: Sea: Although they tried their best to cleanup the sargassum it's pretty bad and it's already uncomfortable 13 feet from the shore. We ended up playing a bit there but hard time swimming. Pools: Water was cold, they don't warm it up at all so we couldn't spend a lot of time in there. They cleaned it up occasionally but I found a piece of chicken floating there one time and nobody seemed to care. Facilities: Getting a sun bed was hard. 7:30am there were little options because everything was taken. Hotel is just not able to scale and service all guests which is a shame. Table tennis and aero hockey tables were very old and half broken which was a shame for hotel claiming it's 5 stars. Kids could barely play with them. Zipline is only available for kids higher than 3.9. Kids club: Overall kids liked it. The staff didn't seem to be super engaged and the area had a strong chemical smell but overall it worked. Mechanical bull was the favorite activity. Food: Probably the low light of the hotel. You get buffet for breakfast and lunch and buffet 3 restaurants (mexican, grill and italian) for dinner. Food wasn't great in the buffet but probably with 1-2 edible options. Breakfast was the same every day. Many dishes weren't seasoned enough and overall had poor taste. Turkey was dry and one time they served undercooked fish. They had 2 gri
Stayed 15 nights in Dec 2024

4/10 Poor

Helen Elizabeth

Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jacob

Stayed 3 nights in Dec 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephany

Stayed 8 nights in Dec 2024

8/10 Good

Bruncelynn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, especially for children (movie theatre, ziplining, kids slide/pool). Everything you need is on site. We ordered two rooms but unfortunately only one received an upgrade. I just feel like we unfortunately choose high season and it was hard to get seats by the pool (almost impossible since every chair was taken by 8am) and to get seated for dinner would take over an hr most nights but great hotel! My whole family enjoyed.
Stayed 4 nights in Dec 2024

6/10 Okay

Kimiaki

Traveled with family
Disliked: Staff & service
The dining restaurant is only open in the evening, and it is difficult to get a table without a reservation. The food is quite ordinary. The buffet is accessible, but it’s not at a level that would make you want to go every day.
Stayed 2 nights in Jan 2025

2/10 Terrible

Brian

Stayed 4 nights in Dec 2024

10/10 Excellent

Yiyun

Liked: Property conditions & facilities
Great stay. Lots of activities for kids and adults!
Stayed 5 nights in Dec 2024

10/10 Excellent

JIANSI

Liked: Cleanliness, staff & service, property conditions & facilities
good trip
Stayed 5 nights in Dec 2024

10/10 Excellent

elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Was a bit concerned after reading some of the reviews beforehand but everything was nice at the hotel. It’s not a super high end place, but it was very nice over the break between Xmas and new years. All the food was good, and the servers were very attentive ( we tipped each meal and servers would ask for us to be seated in their section). Lots of kids activities which they enjoyed (7&9yo). The pools were a bit cool, but just needed to warm up in the sun to jump in. Would recommend eating on the earlier side, as one member noticed a difference in quality depending on time attended.
Stayed 5 nights in Dec 2024

6/10 Okay

Zeyi

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Went for New Year. The place was not that crowded but only 4 restaurants are open (1 buffet, 3 sit down). The buffet typically have a 20 minute line and the sit downs have 45 minutes at least. Sat there for 40 minutes, no one served water. Waited for 1 hour before making an order. What's more is that the restaurant is not full and they are not letting people in. If I want this experience, I'd stay in New York. The beach is also somehow very crowded. Couldn't even find a chair at 1PM. You'd think that as a beach side resort, they'd have this figured out. But no. The only good thing about this place is that it is closer to the airport. Not worth the price.

4/10 Poor

Veronica

Disliked: Amenities
Sensira didn’t meet my expectations the hotel in pictures look beautiful but in person is a whole different scenario food wasn’t all that good pool was dirty and people were rude that my opinion
Stayed 4 nights in Dec 2024

2/10 Terrible

Mariela

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly me and my family didn’t have a good time at the hotel. They don’t have enough staff, not enough sunbeds by the pool and beach. we had to do a line every time we want to eat, very inconvenient when you’re with small children. My sister, husband and kids, they spend two days with dirty bed sheets, trash and dishes.
Stayed 8 nights in Dec 2024

6/10 Okay

Caio

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
From my point of view the management is the big issue here. There are simply enough staff to do the job. They look not happy because they are doing 3x times the work. There are lines for everything. There were two time where I went to the Italian restaurant and it took 20 minutes for somebody to come to the table. When you are traveling with kids and specially a 4 years old it is very tough to wait seating in a table without help. The facility is nice and that's it. Cups were dirty to drink, smelled bad. there is one bar in the pool for the whole hotel with one person to serve and another one to help the waiters in the pool(which was very scarce). There is waiting time for almost everything. Not happy at all and I dont think that the staff should go through what they do. They are frustrated because they see that the clients are not happy and they are working like crazy. Mexican staff could be the best in the world(by experience) but not there.
Stayed 4 nights in Dec 2024

4/10 Poor

jeffrey

Stayed 5 nights in Dec 2024

6/10 Okay

Shiu Man

Stayed 4 nights in Dec 2024

4/10 Poor

Arjun Patnaik, Toronto

Traveled with family
Property is older staff are ok night manager was not helpful food was bland except the steakhouse none of the room phones worked and the only redeeming quality was the spa
Stayed 5 nights in Dec 2024

10/10 Excellent

Tatiana

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the airport but the way from main road which is going to the hotel was terrible, conditions were horrible, hole on hole, it took a long time to get in resort.
Stayed 5 nights in Nov 2024

8/10 Good

Nataliia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the resort. Food was really good. Staff super friendly. There is plenty of place in the pool. In general it was very good vacation. What to improve: Evening entertainment program was not good. I would add some games (poker nights, any other) and would add some show to theater such as few (not once a week) magic show, stand up would be great.
Stayed 6 nights in Dec 2024

8/10 Good

Ian, Pointe-Claire

Stayed 7 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024