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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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4 outdoor pools, free cabanas, sun loungers
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
View from room
Private beach, white sand
Sapphire, 2 Bedrooms | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot Tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪16 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

  • Ocean view
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • Partial ocean view
  • 807 sq ft
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • Ocean view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

  • Ocean view
  • 538 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room -5 Guests- Superior With Side Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Room -5 Guests- Superior With Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

View all photos for Room Superior With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1048 out of 1929 reviews
Rating 8 - Good. 447 out of 1929 reviews
Rating 6 - Okay. 194 out of 1929 reviews
Rating 4 - Poor. 114 out of 1929 reviews
Rating 2 - Terrible. 126 out of 1929 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Esmeralda

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Nothing was unique.
Stayed 7 nights in Feb 2025

8/10 Good

ENKHBOLD

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing trip, very relaxing. Resort was nice.
Stayed 2 nights in Feb 2025

4/10 Poor

Agnieszka Malgorzata

Liked: Cleanliness
Disliked: Staff & service
Not enough beach chairs
Stayed 7 nights in Jan 2025

10/10 Excellent

Natacha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 4 nights in Feb 2025

2/10 Terrible

Igor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ran out of food. Moldy rooms. Rude and indifferent staff. We left after 1 night.
Stayed 8 nights in Dec 2024

2/10 Terrible

Darci

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the website's promotion of exclusive adults-only amenities, these policies were not enforced. Not once not anywhere. Expecting tranquility and serinity as their webstie said but instead encountered constant noise from children in every supposed adults-only area, including the pool, beach, and restaurant. Not just one child but up to 15 kids in the adult pools and hottub and every single day. The adult only beach area, same thing, every single day there were families using the adult only cabanas and beach area. Hot water issues plagued our stay, making the jetted tub unusable. Room changes didn’t improve things, as we were relocated to a less desirable room with a noisy family next door. Services like in-room snacks and drinks were inconsistent, and staff lacked clear communication regarding activities like yoga. While the food was excellent, the adults-only restaurant regularly allowed children too, undermining its purpose. Attempts to address these issues with management led to partial compensation, but it doesn’t make up for our wasted vacation days and it was not ENOUGH compensation. I have emailed both the resort and the head quarters about 3 times with ZERO response. Overall, the resort is a wonder place for a family destination but I would caution any one looking for an Adult only holiday to stay away.
Stayed 10 nights in Jan 2025

4/10 Poor

Ruth Deborah

Traveled with family
Small adult area restaurants very nosy and long waits. Beach small
Stayed 7 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness, staff, and food!
Stayed 5 nights in Feb 2025

6/10 Okay

Valeriia

Traveled with family

8/10 Good

Bonnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food at this resort were fantastic. The rooms were spacious and so clean. Very impressed with the AC in our rooms and around the resort. There was plenty to do and never felt crowded in the pools. There was also plenty to do indoors if the weather was less than ideal. My son (3) and daughter (1) had a great time. The only thing our family struggled with was the times the food was available. The breakfast buffet closed at 11 and from 11am-12:30 there was no food options available so it was difficult to feed kids who get hungry quickly after breakfast. Dinner also only started at 6:00 which was a little late for a family with younger kids. For a family resort, the show times were also quite a bit later (9:00 pm). By the time the shows were done, and we were out it was 10:00 pm which was very late for young kids. I did want them to have that experience so we tried with my kids and the show was very well done and engaging but unfortunately could only try one due to the time. All in all, had a great time on our vacation at Sensira. The kids had a blast and we also had a relaxing time!
Stayed 7 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
We had wonderful vacation
Stayed 5 nights in Jan 2025

10/10 Excellent

Dana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic vacation resort for a family of 4. Our top 3 positives: 1. The Staff - there wasn't a single team member that didn't make us feel like we were royalty at all times. Asking about dietary restrictions, acknowledging our children, smiling, laughing, playing games, etc. The people of Sensira made this a pleasurable experience. Specific shoutouts to Diego-Raul-Alejandro-Carlos-Jesus Brian-Oliver-Beatriz you each left a positive impression on our whole family. 2. Day Amenities - preteen/teen paradise with rooftop minigolf, trampoline park, zipline, movie theatre, cornhole, bingo, video game loft, billiards, foosball, basketball, volleyball, rock climbing wall. Regardless of the condition of the amenity, look past that. Enjoy it for what it is... FUN. Make memories and take advantage of the FREE FUN. 3. Food - Steakhouse was my favorite, I like country music, meat and rum... they had me at hello. Then mechanical bull in the centre was a cool add. We normally eat around 6pm at home so we aimed to be there just before 6pm each night, NEVER an issue getting a table. The only time we saw lineups were for those coming in at 6:45-7:30pm. Poolside service takes a few minutes to arrive so order early. Those fish tacos at 1:00pm in the afternoon poolside... SO GOOD. Our 3 suggestions for management (because they're not negatives): 1. More poolside seating 2. Talk to mother Earth about dumping so much seaweed on your beach 3. Poolside hair braiding (our daughter really wanted this)
Stayed 6 nights in Dec 2024

8/10 Good

Anthony, Carol Steam

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

CARLY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those like me who get scared by the bad reviews, don’t listen to them lol. This was an amazing vacation for our family- the resort is very family oriented and lots of kids activities. Our best tips: order lunch from the poolside grill right at 11:30 (otherwise the wait is about an hour. Not a complaint, just learned from hangry kids), get chairs closest to the beach side at the main pool as it sees sun all day, the tea house cafe opens at 6AM which was a god send for parents with very early risers. My only complaint was the depth of the kid pool/water park. It’s about 2.5 ft in the deepest part which was too deep for my 1 year old to just roam and splash around. But that’s about it!! Shout out to Migue for his zip lining expertise!
Stayed 5 nights in Jan 2025

2/10 Terrible

Mohammad

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at [Hotel Name], and my group’s experience was terrible. The hotel was unhygienic, the rooms were unbearably hot and dirty, and the food made us sick with diarrhea. We had to leave early due to these conditions. Despite being assured by management that only the first night would be charged and a refund would be processed for the remaining nights, no refund has been issued. The management has failed to uphold their promise, and I feel misled. Expedia also confirmed this and never happened. stay away from this!
Stayed 7 nights in Dec 2024

4/10 Poor

Ashish

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Javier, Oakley

Disliked: Staff & service, property conditions & facilities
The restaurants in the first floor
Stayed 6 nights in Jan 2025

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible for families with kids. Our little ones loved the kids pool, trampoline area, beach option, buffet meals, zipline, movies and games. Staff was all wonderful, helpful, and kind. Would definitely recommend to those with small kids who want to keep them entertained and desire an all-inclusive atmosphere.
Stayed 3 nights in Jan 2025

4/10 Poor

Misun

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: The cabanas are free, and the facilities are clean. The kids' club is great, and Kayla (with short hair) was especially friendly, making the kids happy. Cons: The ocean water wasn’t very clear. The buffet food was bland and repetitive. The staff and concierge were unhelpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all the service from the staff , everyone was very friendly and quick . The steak house was the best , great drinks and the service was top notch. The kids had a great time on the zip line and in the trampoline area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Massiel Yokaira Ybert De De La

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was amazing! It’s the first time I see all inclusive that is actually all inclusive including the kids club which is amazing! Etzel in the kids club is wonderful my kids love her even they were there for just one hour. The best part is there is no wrist bands so no matter what type of room you have, everyone is treated the same. But even better there are not Time Share sale representatives! Very clean place and they cleaned our room every day without us asking them. They have a buffet which food is good everything excel for the sushi, they need to improve a lot with the Japanese food but other than that they have a nice variety of dishes every day. They have 4 different restaurants one is adults only, omg just try them Spectacular! Food is nothing but great and service is amazing. They all have a theme. The only thing you pay extra for is room service which is $10, not bad at all. And of course activities outside the hotel and the spa are things not included obviously. If you can, enjoy the spa, better than any other I have been before. Estefany and Yesi took care of me and their service went above and beyond. Yesi is amazing! The best massage I have ever had came from her, very professional and sweet. Staff is more than recommended, the guys by the pool and restaurant are so pleasant and professional, always asking what else they can do for you! Going above and beyond Ivan Ceron nothing but great, very nice, did everything on his hands to make us feel welcomed
Stayed 4 nights in Jan 2025