2/10 Terrible
Jhosye
Traveled with family and small children
Apr 30, 2025
Disliked: Staff & service
I DO NOT recommend staying at this resort. I traveled with my family and chose this resort because it had some decent reviews but mainly due to how close it was to an event I attended. I have been to Cancun multiple times and I have stayed at different all inclusive resorts BUT this one is by far the WORST. The swimming pools are dirty and the water is very cloudy. Customer service at the front desk is just horrible. If you are calling from your room, be ready to wait for a long time because they almost NEVER answer when you call them. Their food is not great either. I would probably rate their restaurant a 3/10. Their food options are very limited. The buffet always serves the same meals every day and they don’t really add or switch their food options.
Cancun is a beautiful place to visit and there are a lot of good resorts but this one is not one of them. I would NOT recommend staying at this resort and I will certainly not be coming to this resort ever again.
Jhosye
Stayed 6 nights in Apr 2025